LM
Laetitia M
Active since Jul 2023
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
DO NOT BUY FROM THIS COMPANY
********* business based in Portugal advertising in South African market and does not carry any stock locally. They don't mention that they have to fly in the products and that there are additional courier and customs expenses, resulting in delivery cost being 3x more expensive than the actual product. Which sane person would knowingly buy products for R600 + R390 delivery cost, and then on top having to pay additional R1100, to cover more courier costs?! International companies should be transparent in their marketing practises and NOT exploit South African people who earn much less than Europeans.
0 replies
13 months ago
Happy with exchange of lounge set
I want to compliment the great after-sales experience. I recently posted a complaint about the bad upholstery quality (seating foam giving in after a couple of months) and Cielo replaced it with a new set. I’m very happy about the outcome and want to thank Earl from the PE warehouse for his professionalism. But I would still recommend that Cielo looks into the upholstery supplier and have someone do strict quality checks of each item. Even the new unit showed an obvious dent in the backrest, which should have been fixed before letting it into the warehouse. Also try to invest in better quality seating foam which will last for years. The beautiful designs need to go hand in hand with product quality.
53 replies
13 months ago
Not receiving OTP for my mobile number
Not receiving OTP for my mobile number. Please can you exclude this step if your system is not able to send it promptly. Very frustrating and unnecessary after using a password already and time comsuming.
53 replies
14 months ago
Bad upholstery & quality
Within the first year our designer style couch showed areas of bad padding. You can feel the wooden panels as you sit down and the seating area sinks in. Great design style, but cheap craftsmanship. We cannot recommend buying couches from this business.
71 replies
21 months ago
Why is CCD linked to unregistered number 021 476 0000
From my research I noticed that CCD Johannesburg has very good ratings, but not in Cape Town. The number 021 476 0000 (unregistered call center used by CCD) called me regarding my FNB card delivery. They had the wrong address and the person on the phone could not understand me well. She had problems taking down the correct address and couldn‘t understand the spelling. I had to repeat letters and spent minutes on the phone. Very *********** and unqualified for a call center position. Apparently many people complained about the bad reception when dealing with the call center or CCD directly. Both are in the same building. They need to upgrade their phone lines/network. CCD didn‘t phone prior to delivery and used wrong address. The FNB protocol is that they should phone, but couriers often use personal phones and don't want to incur costs. After loosing my cool, I received my card and the delivery person was very friendly (hence 2 stars) and showed me the incorrect address details on her delivery sheet. No unit number was entered. Bad admin and bad call center service. And why use the number 021 476 0000, which is not registered as a business. I seriously thought I was getting ****med. And this is linked to reputable banks like FNB. FNB should investigate it and ensure better transparency and service from their 3rd partner CCD couriers.
56 replies
33 months ago
Improve kiosk stock availability and bathroom maintenance
We watched the Oppenheimer movie in the Canal Walk VIP movie theatre which was a great experience, sitting in the comfy lazy-boy seats. Unfortunately all kiosks were out of stock of Whispers chocolates. The VIP bar had no white wine or bubbly available. The ladies bathroom had 3 damaged basin taps out of 6 taps in total, which gave a dilapidated feel. Why doesn’t Nu Metro management improve the stock availability and facilities upkeep to ensure an amazing cinema experience?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (16.666666666666668%)
3 Star
1 (16.666666666666668%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)