WP
Warren P
Active since Jun 2010
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Leroy Merlin
First off ... they sent me the WRONG solar panels and stopped replying to mails. I was also unable to actually get hold of anyone by phone. With loadshedding severely affecting my business I was forced to use the panels sent to me so that I could continue running it. Now... I need a copy of my tax invoice so that I can sort out some tax things. Leroy Merlin never sent me one to begin with... The order where my purchase was processed does not exist on my online profile. They cannot locate it anywhere either... and have just said "We have just received feedback regarding your request. Unfortunately, we are unable to retrieve orders from 2023." and then "As stated previously, we have just received feedback confirming that we cannot retrieve transactions from 2023 in our system, both at the store and on the finance side. Unfortunately, this means we cannot access the order." Legally you're supposed to keep invoices for 5 to 7 years. I need my tax invoice please. Failing that, please come and fetch the panels you sent me and refund my money. I included my business VAT number
53 replies
38 months ago
Is alles orrait by die huis ouens? DONT ORDER ONLINE
My two orders with you guys have been terrible experiences. 1st Order I order 6xCANADIAN Solar panels. The system reports weird stuff like "partial" so I spend hours on the phone and whatsapp to confirm that indeed all 6 were in stock and are being sent to me. They eventually arrive... to my surprise they are DELTECH panels... which basically don't exist online. I inform you of this and ask for the specs... get ignored. I'm then forced to install these as stock now has run out of decent panels pretty much everywhere and because of the delays I couldn't purchase elsewhere. Second order. I try confirm details of something I want to purchase via the whatsapp support number. The agent asks for the SKU, I reply almost instantly (same minute still). The agent disappears. Gone... never replies to another message. I eventually order because I can't afford the delay. I get a notification "your order has been picked up". I contact via the whatsapp support again... Today (2023/02/24) and ask for an update. The agent tells me "Kindly be advised that your order is in process, it is being picked and will be handed over for delivery. Kindly be advised that the delivery expected date is on 01/02/2023." So my order is expected to arrive 23 days in the past?! I ask them to clarify... and once again this agent has disappeared. I can't click view/track on the site as it just results in an error. So now... I sit with subpar solar panels and another order that I can't track. Be warned... alles is nie orrait by die huis by Leroy Merlin and their online orders/tracking/processing/communication is completely a wreck
106 replies
46 months ago
What is going on with my billing MTN!?
I was called for an upgrade, initially said yes... A debicheck mandate appeared on my banking which I had a query about. MTN took long to respond and as such the mandate expired. I received an SMS saying my upgrade had failed and I should visit a store to choose a new upgrade. I chose a different device on the MTN site. The WRONG (more expensive) device was delivered. I logged a query the moment I received the device. MTN took over a week to respond, during which time I was calling both MTN and CCI to try get this sorted out. I FINALLY had someone tell me I could take it back to the store as I hadn't even opened it but now the 7 days had passed and I would be liable for a cancelation fee. I told them this was unacceptable as MTN had taken over a week to respond to my emails and calls about having the wrong device delivered. They spoke to their supervisor and told me I would not pay a cancellation fee as long as I forwarded my initial query mail showing I had initiated contact on day 1. I did so. My next bill was R208... Then R1000 and the one that has now arrived is over R600... for what SHOULD be a R200 a month contract according to the consultant I spoke to yesterday. This is ridiculous now. I need my bill sorted out. I've logged a query (SR # 1-22471029815) but this is dragging on and in the meantime I'm being billed EXCESSIVELY. Please sort this out and refund the extra money charged for 1. the wrong contract and 2. the cancelation of said wrong contract. My normal monthly amount before the handset fee was settled was R398.
134 replies
90 months ago
MTN is still not debiting correctly
Good day MTN Please kindly do NOT give me a "we are looking into this" message as I have received that TWICE (once a month ago and another two months ago). It is now time to cancel my contract as you cannot sort out this situation and I am no longer willing to accept this. I am also no longer willing to phone both CCI and MTN on a continual basis as this is wasting a lot of my time trying to correct someone else's mistake. I've been trying to resolve the problem with my upgrade since July. It is now November. I've been forced to officiate between yourself and your partner CCI. I was forced to go to ICASA after both CCI and MTN were unable to rectify the situation even after I spent hours and hours on the phone with both parties. I even requested the copy of the voice call which CCI has not provided. They did however admit (in writing) what they offered me. I refer you to ICASA Complaint Reference: gau4841/18 Where it says: "CCI have confirmed that client was part a promo and contract should be R449.00 per month. We have sent a request for the relevant credit to be processed, total of R477.14. We have attached a breakdown of the credit. The package will be rectified to allow for the discounts to be applied and client should pay R449.00 monthly subscription fees." After this mail on 31 October I was once again over billed. I have also not begun receiving my extra 1 GB data per month. My current bill on the MTN app still shows R549.95. This is now beyond a joke. Furthermore CCI called me on 12/11/2018 to ask me to send them my latest MTN invoice because they say that MTN is requesting it. This sounds fishy. I told them I am now fed up completely and they have 7 days to rectify the situation... If the situation is not rectified I expect the contract to be cancelled with immediate effect.
105 replies
92 months ago
MTN forces the customer to do the work when their partner CCI messes up
So... After having to do all the legwork myself as MTN just kept closing my tickets saying the amount is correct... CCI has admitted that their consultant offered me and invalid deal. It is pathetic that I, the customer, had to get involved between MTN and CCI to try get this sorted out and that a manager at MTN could not simply have picked up the phone and spoken to CCI and sorted this out. I have been told that I will be getting a refund from CCI... But I would rather have my MTN contract cancelled because there IS no contract for the amount I'm being billed. MTN does not have a signed agreement/contract between myself and them and the voice call is different from what I am being billed. This means MTN is in breach of contract. Please cancel my contract immediately and come and fetch the handset. Failing that I will be forced to contact the ombudsman or ICASA etc.
105 replies
92 months ago
MTN debiting too much every month
Cancel my contract with MTN immediately. 1. You don't have a signed contract with me. 2. You are debiting MORE than I agreed to with the agent who phoned me with an upgrade offer. I've tried sorting this out for a month with your call center through various agents who promise feedback or calls from supervisors... This never happens. The social media team also only ever says "sorry for the delay we'll get back to you with feedback" and that doesn't happen either.
210 replies
123 months ago
TRYING TO CANCEL MY UNCAPPED FOR MONTHS
Good day<br> <br> I've been trying to cancel my uncapped account since 28 January when I sent a mail to [Email Removed] as instructed.<br> <br> I received an automated response saying \A service consultant will contact you within 48 to 72 business hours to verify the information provided and/or confirm cancellation/retention options available.\"<br> <br> By 8 February I had not heard anything so I replied saying I had not had any feedback.<br> Again I received your automated message.<br> <br> On 19/02/2016 your social media team sent me a message saying \"Good Day, your cancellation request has been escalated. Once completed you will be notified. Thanks. ^GT\"<br> <br> I just received my bill and it once again includes the \"Home uncap adv TIN1655931 12 Mar 16 - 11 Apr 16 R250.88\" Line item. <br> <br> WHY am I still being billed? Why has this not yet been cancelled?!<br> <br> "
75 replies
136 months ago
ADSL line dead
I've been battling for ages with my ADSL line where I stop having connectivity (confirmed by Joyce on 2015/01/29 10:03am). Joyce escalated my problem as my line was synced but I had no internet connectivity. <br> I was put through to Allan Tyger in bloemfontein who said he would get back to me.<br> <br> At 10:08 PM Ashley from cape town called me. Right at the beginning of the coversation the call dropped. He never bothered to call back.<br> <br> On 2015/01/30 1:45pm I called Allan Tyger back. He said he would call back.<br> <br> He called on 2015/01/31 and confirmed that there was a problem with the exchange and with my line. He said he would get hold of me on Monday (02/02/2015) with feedback.<br> <br> By 1pm on 02/02/2015 I hadn't heard anything from anyone at telkom. I called him again to be told by his secretary that he is not in today. She is going to find out if someone is standing in for him.<br> <br> As a result of my internet line being out of service I have had to buy a simcard and data for multiple devices. I would like this refunded by telkom as I need my internet connection to do my job.<br> <br> Please would someone call me ASAP.
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
6 (75%)