J
Jolene
Active since Jul 2023
4
Reviews
0
Industries
Reviews
4 reviews9 months ago
Disappointing Service Experience – Not Recommended
I am deeply disappointed with the service I received from Mr Tyler Viviers and Riyaaz Parker. My process began in January 2025, and from the outset, the experience has been frustrating. From day one, I should have realised the service would be substandard, Tyler never contacted me, and I had to reach out to him just to get things started. Communication has been extremely poor throughout. There were no updates or apologies for delays, even after Tyler admitted they were experiencing server issues. The last communication I received was in May 2025, and that was only after I followed up multiple times. Now, in July, I’ve suddenly received four additional invoices and a request for a further R6,000 before any progress can be made. What’s most upsetting is that I had already provided all the necessary contact details and the address I had sourced myself. I strongly advise against using their services. I am now in a worse financial position than before and truly believe I could have resolved the matter on my own.
0 replies
11 months ago
NICOLLE MOLIFE was e...
NICOLLE MOLIFE was extremely professional, assisted me immediately and provided me with the help I needed.
58 replies
14 months ago
Superbalist.com your apology means nothing...
I placed an order on Thursday, 30 January 2025 which was supposed to be delivered on Wednesday, 05 February 2025. On Wednesday, 05 February 2025 I logged a query to Superbalist asking where my order is because there has been no progress on the app under tracking since Sunday, 02 February 2025. I get the following response: Ashley.S (Superbalist) Feb 5, 2025, 13:31 GMT+2 Hi Jolene Thank you for reaching out to us. Kindly note, I've looked into your profile and noted that your order has been delayed, due to some of the items coming from our warehouse in JHB and CPT. Kindly note that once the item has been received at our shipping warehouse, we will proceed with processing your order. Once your order has been processed, you will receive an SMS notification advising that delivery has been scheduled with the date before 17h00. We are truly sorry for the delay caused. Should you need any further assistance please feel free to revert back to this thread. Kind regards, Ashley.S Then I sent this today: Good Afternoon Ashley I'm extremely unhappy with the service provided by Superbalist. Firstly, my order is delayed and I get no notification. Then I get confirmation that my order will only be delivered tomorrow which was supposed to be Wednesday. An hour ago I get a refund to my account because of an 'error' because 1 of my items will not be delivered. And then I get offered a 10% discount on my next order, which is a joke. I needed the item that I'm not receiving the most because I am travelling. Superbalist could have done better, this is disappointing. I will be posting a horrible review regarding this. Sincerely, Jolene All I got was an apology: Thandile.M (Superbalist) Feb 6, 2025, 17:50 GMT+2 Hi Jolene Thanks for reaching out to us. Kindly be advised that, at this point in time, we can only apologize for the tedious resolution and the frustration caused by the redundant apologies. We will definitely look at improving our process to ensure a better customer experience in the future. If you need any further assistance, do not hesitate to contact us. Kind regards, Thandile.M Online Fashion Assistant After going on the app, I see that the item I ordered has stock available and now I have to wait for almost a week for a refund to purchase another one. I am livid!
0 replies
33 months ago
Just chatted to Zain...
Just chatted to Zainab on the live chat and she was very fast and professional.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)