ZP
Zita P
Active since Jun 2010
5
Reviews
0
Industries
Reviews
5 reviews19 months ago
DEBIT CARD ISSUES
Appalling service from the debit card division of FNB. Since the 15 September till today they are still trying to send me my debit card. Seriously the *********** and useless staff at the suite is unbelievable. Get pushed from pillar to post and still no results. They have no knowledge of their products and least of all not interested in assisting therefore keep putting you thru to a different consultant all the time. Where are the truly proud staff who used to go out of the way to assist clients? These are no existent it is like they just don't care. The best is when I get told I do not exist on the system, really!!!! and this is a business account. Wrong to have chosen my bank as FNB. It is now the 1st October and again have been shoved from pillar to post and still no results. I desperately need this debit card but at this rate I am better off at applying at another bank. FNB catch a wake up and employ dedicated and knowledgeable staff not your run of the mill if you want a successful business. All you get told please be patient we are putting you through to a service advisor or a consultant or whoever. You get asked the same question 100 times, get asked for the ID 100 times and so it carries on. That is why I say useless is an understatement. Start getting staff who are proactive!!!!!!!
53 replies
19 months ago
ABSA BA CREDIT CARD PATHETIC SERVICE AND STAFF
Most appalling service and charges at ABSA BRITISH AIRWAYS CREDIT CARD with charges of 22.75% which is nothing but daylight *******. Pathetic and *********** staff including the case Manager who has no cooking clue about simple arithmetic and does not even understand how the charges work. Before sending your client an email ensure you have verified your facts and that you have all your ducks in a row. Please ensure that your personnel are au fait with how everything works regarding the credit card and not make assumptions or incorrect facts. Simple arithmetic is obviously not Buhle Radebe's forte as she is nothing but useless and sends me the incorrect information. How on earth can Absa BA Credit Card Division have someone like this being a so-called case Manager is beyond me. Please ensure that you get reliable and competent staff working at your division so as not to give clients incorrect information because all you are doing is infuriating clients with your ignorance!!!!!!
0 replies
22 months ago
****STERS
PLEASE BE VERY CAREFUL OF THIS TRADING COMPANY FX GOAT ANDREW WALKER WHO IS NOTHING BUT A ****STER WHO TELLS YOU NOTHING BUT LIES TO INVEST AND MAKE MONEY TO BE DEBT FREE. HE IS AVARICIOUS AND RUDE ONLY TO FEED OFF VULNERABLE PEOPLE. HE IS THE CEO OF FX GOAT TRADING AND PROBABLY LIVES A LIFE OF LUXURY AT THE EXPENSE OF OTHERS STAYING IN BLOUBERG, CAPE TOWN . BE WARNED YOU WILL NOT MAKE ANY MONEY WHATSOEVER YOU WILL LOOSE IT ALL
0 replies
24 months ago
DEFY GEMINI CERAN GLASS TOP
I am very disappointed at the service from DEFY. Firstly I wrote to and email to DEFY and a couple days later got a response to ask which area I am in. So I responded. A couple of days later still no response so resent the email. Up till today not response from Lerato. So I proceeded to contact DEFY but one cannot even get to speak to them as they ask the area you in and refer you to an agent. The agent TECSA has no cooking clue about the DEFY Products but must now try and sell these. My point is that I called DEFY and told them that my GEMINI CERAN GLASS STOVE has cracks and I need to speak to someone who can assist with a replacement as it seems they cracks are getting worse. They told me to phone TECSA which I did and the lady told me she would have to contact the supplier.. Really? why could I just have asked the pertinent question that I wanted feedback on. 2 days later I get an email from TECSA to say that they do not have the particular model in stock. I was fuming. I know that, as it is over 20 years old and the model is no longer available. What is so difficult in understanding I need a replacement model.? To which she said they do not have as this is very old (so must I now replace my counter tops and stove entirely). Well I was at my wits ends. Really. I told her I had gone shopping elsewhere for the DEFY glass top stoves and looked at the dimensions and there is availability. To which her response was they do not work with dimensions. The service industry today is appalling to say the least. Gone are the days where people actually tried to and assist you to ensure that that you got exactly what you required. Surely if give you dimensions you are able to supply me with the the same glass top stove that I previously had to fit securely where my old one is. I understand that models are always changing and yes although the newer models have the buttons on the right instead of the left it should not be a problem. DEFY must catch a wake up and ensure that the agents they refer one to actually understand their products so that they are able to assist with any enquiry. What is the point of an agent when you need to contact the SERVICE PROVIDER. I suggest DEFY appoint competent people to deal with repairs and replacements otherwise they will be losing business. APPALLING is all I can say.
0 replies
112 months ago
DREADFUL SERVICE MANGO AIRLINE
<p>What a terrible experience I had leaving Zanzibar. On 3 January we were stuck on the runway due to another plane landing and having lost a tyre so we had no choice but to wait on the runway. Although the engines of the plan were on so that we could have the aircons working it was not sufficient. It was humid, extremely hot and very unpleasant. We started complaining that they should at least give us something to drink ie water but as we all know you do not get anything for free on Mango. Eventually after a lady went to complain on of the airhostess' (with a long face and very unfriendly) decided to give us and this is no joke a quarter cup of tap water, yes a 1/4 cup, can you believe this. I would have been prepared to pay for the ****** water but at least give me bottled water, what is their problem? They took so long in getting the water to us and I was at the back of the plane that the people in the front did not even get a sip of water. In these very unpleasant circumstances with the extreme heat and this is what they offer you. I sincerely hope that I never use this airline in my life again. Appalling to say the least. I know that in the past with BA I have had to wait on the runway and the 1st thing that they did was offer everyone drinks and it was not even half as hot as it was in Zanzibar. Disappointment is an understatement. If I can help it I will never utilise their services again. SHOCKING !!</p>
0 replies
Review Distribution
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2 Star
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1 Star
5 (100%)