D
Dominique
Active since Aug 2023
9
Reviews
0
Industries
Reviews
9 reviews11 months ago
Company: Budget Insurance Complaint Title: Horrific Service Experience – Complete Loss of Trust
I’m writing this complaint with immense disappointment regarding the service I received from Budget Insurance. Monday, 19 May 2025, the vehicle developed a serious brake issue. I drove it to Renault Pietermaritzburg, only to find the branch had closed down. I immediately contacted Budget Insurance for towing assistance to the nearest Renault branch. The consultant I dealt with was completely unhelpful. She referred to my car as a Hyundai multiple times despite being corrected and insisted it would be towed to Pinetown—ignoring the fact that Hillcrest is clearly the closer branch. I was placed on hold repeatedly—once for over 20 minutes—with no resolution. Eventually, I had to hang up. To my shock, Renault themselves assisted me directly. I pay Budget monthly for service and protection. I received neither. When I requested to speak to a manager, I was once again put on hold and ignored. This entire experience was stressful, unsafe, and infuriating—especially as a woman stranded with a disabled vehicle. The consultant lacked product knowledge, empathy, and urgency. The service was appalling. I’ve lost all trust in Budget Insurance and have requested the immediate cancellation of my policy. I will not continue supporting a company that treats its clients with such indifference.
116 replies
12 months ago
Extremely Frustrating Experience with Makro Online and Montague Gardens Branch
I ordered online from Makro and received an invoice from the Montague Gardens branch on the 19th. I was told my package would be shipped on 21/04. On the 21/04 when i contacted customer care for an update regarding my package i was told there had been an error. There was no device in store. NO UPDATE PRIOR TO THAT! It's now the 24/04 and I have received no updates. I’ve tried contacting the store directly but haven’t been able to get through. When I reach out on WhatsApp, the consultants end the chat mid-conversation and I’m constantly redirected back to a bot. This experience has been incredibly frustrating, especially since I urgently needed the package for work. I was expecting delivery on Monday, and it’s now Thursda with zero communication. This is the second order I’ve placed this month, and both times the service has been disappointing. I’ve received nothing but poor service in return. Makro, this level of service is honestly unacceptable. It’s sad, frustrating, and extremely unprofessional!!!
58 replies
17 months ago
Worst Medical facility!
I had an extremely disappointing experience at this emergency department. I came in with recurring stomach pain and was initially sent for ultrasounds and a urine test. Afterward, I returned to the emergency room to wait for further instructions, but when I was finally seen, I was simply handed a script and told to get dressed. There was no explanation of what was wrong with me or any guidance on next steps. To make matters worse, the nurse who attended to me, Sister Candice, was unhelpful and dismissive and the Doctor Soloma It’s disheartening to say, but it felt like my concerns weren’t taken seriously, and I was treated poorly. I left the hospital still in pain, without a proper diagnosis or any clarity about my condition. This was a deeply frustrating and upsetting experience, and I wouldn’t recommend this facility to anyone more especially if your a person of color.
0 replies
19 months ago
Telkom RSA - Urgent Assistance Required With Cancellation
**Review of Telkom** I have been trying to cancel my cellphone contract with Telkom since July 2024, and the experience has been incredibly frustrating. Initially, I called and was assured that everything was sorted and given the amount I needed for my final payment. However, two months later, I am still dealing with this issue. I’ve called several times and visited two different stores in Cape Town, but the consultants have provided me with incorrect billing details each time. To make matters worse, I was overcharged this month on my debit order, leaving me completely confused about what to do next or whom to contact for a final statement of payment. This whole process has been exasperating, and I’m fed up with the lack of assistance and clarity from Telkom. I hope they can improve their customer service, as this experience has been far from satisfactory.
0 replies
19 months ago
The detrimental experience with Rain WiFi makes it clear that this product is not suitable for consumers.
I had a frustrating experience with Rain that left me disgusted and annoyed. After getting my router and WiFi, I paid the prorated fee at the Umhlanga Durban branch. Due to my relocation, I requested to cancel, only to be told I owed them money each month—unexpectedly, as I believed it was a month-to-month service. The consultant's attitude was unprofessional; she seemed more interested in chatting than assisting me and failed to clarify the subscription details. Despite multiple attempts to cancel, my bill continues to rise, highlighting a lack of transparency in their services. Overall, I find their customer service appalling.
106 replies
24 months ago
Disappointing Service from WildX Adventures Cape Town Quad Biking Services
I recently had a very disappointing experience with WildX Adventures - Cape Town Quad Biking Services. I found a deal on the official Daddy Deals website that seemed perfect for my budget at R499. However, when I contacted WildX, I was quoted a significantly higher rate by a consultant. When I questioned this discrepancy and asked for the cheaper deal I had seen on the official website, the consultant became rude and tried to pressure me into accepting their offer, instead of addressing my concerns about the official price. This experience left me feeling frustrated and disappointed. It's disappointing to encounter such poor customer service, especially when planning a holiday. I hope that WildX Adventures Cape Town Quad Biking Services can improve their communication and customer service to provide a better experience for future customers.
0 replies
26 months ago
Dissatisfied, no transparency!
Opened a Nedbank account early this month, on the 8th of February 2024 to be precise. 18 days later i have still not received the card instead to my surprise i have been debited R61.45 for ‘Maintenance fee’ for an account that’s not even in use due to not receiving my card. What is being maintained on an inactive account? I called Nedbank twice, the consultant I spoke too did not know anything i asked i thereafter requested to speak to the manager who was busy and could not assist i was reassured they would call me back. Nothing! I am already frustrated with constant calling to find my card & unnecessary debt orders that was not agreed upon. Their staff fail to explain anything clearly. There is no transparency. Nedbank Gateway will ignore your plea instead tell you their systems are down there isn’t anything they can do for you. They lack customer experience more especially for people like myself who was interested in transferring my salary to their bank. Id never!
0 replies
28 months ago
Seeking my refund. Not sure why I received a partial refund.
Very unsatisfied with the service and efficiency. They lack transparency on their email communication. Sent through my refund request 2 days ago i was told in 48 hours id receive my money, two days i am following only now does the person request my bank confirmation from me i sent it through. Next thing i did not receive the full refund no communication nothing. A portion of the balance was sent through not sure how as i am waiting for a full refund as per agreement with the store. I have to chase them through emails to pay the money back. Their refund policy is so tedious but very easy when they debt us.
128 replies
33 months ago
I received a call from Damien Govender and he was so helpful and even explained everything so carefully to me
I received a call from Damien Govender and he was so helpful and even explained everything so carefully to me. I really appreciate that help D and thank you.
60 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (88.88888888888889%)