MN
Ms. NOMFUNDO Nombewu
Active since Aug 2023
12
Reviews
0
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Reviews
12 reviews5 months ago
Malfunctioning Lottery Feature within FNB App
This review is for the FNB Lottery feature within the FNB App. Over the past two weeks, the results have been consistently delayed. As I write this on 29 November, the latest results displayed on the app are still from the 23rd. This is understandably frustrating for customers, and I am sure I am voicing a concern shared by many FNB users who participate in the lottery through the app. I have noticed a few other issues as well, but I will reserve those for now so the primary concern is not overshadowed. I hope this matter can be resolved soon. Thank you.
53 replies
7 months ago
Excellent Customer Service
This place is an excellent perid🤞👌. Customer experience at Centurion is always an absolute pleasure.Domovan is a champion a true face for Centurion and a fountain of product knowledge .Today 8th September is my 2nd day coming to make inquiries about the gate motto etc of the NGO that I am a volunteer at. Each visit Donovan takes his time to patiently answer my "almost repetitive question with such patience and depth. I can go on and on. Thank you for such high customer service. In fact there was a gentleman who was before me. As he was leaving I heard him saying to Wayne "By the way Great Customer Service"
53 replies
10 months ago
Very unpleasant & Disrespectful customer Service
Earlier this morning I at Builders warehouse Midrand to exchange. Let me state I shop more than often at this builder's warehouse Midrand. This morning I experienced the utmost despicable customer service from a young lady by the name of Maudry. It's even painful and annoying to describe this I will just say. Maudry displayed a service that most young blacks who are in the service or fmcg environment displayed more often than not. It is an attitude of disrespect hidden behind the "SUPPOSEDLY" respect "prefix MAMA". Maudry demonstrated DISRESPECT of "FAMI****ITY "...because she "was" dealing with a black matured lady she may have thought that it's another woman from the "hood" or "village"therefore she does not deserve her respect.......I will stop here... I then went to the customer care desk asking for the manager as I wanted to report this attitude. I requested to speak to the manager from one or two ladies next to the counter. One lady pointed me to where the manager was. The manager at this time around 10:42 was assisting an Indian gentleman I could see him I also heard the lady letting him know that there was someone waiting for him. So I waited of course because Thabo the manager ( I later asked for his name from the same lady) was still busy attending to another customer so waiting was the right thing to do. I then saw the manager going towards the tellers at this time again I asked a lady who was by the counter to remind him that I am also waiting for him. This manager did not even look my way he probably saw from the corner of his eye that the customer who wanted to see him was an African matured lady...I heard him responding to the lady saying something along the lines of "what does she want "..the lady looked back at me and asked me the same question. I responded and said I would like to see the manager.Thabo the manager then went straight back without even waiting for the lady to give him my response. By this time the Indian gentleman he was helping had left meaning Thabo was finished serving therefore the next thing was for him to come to the counter to attend to the customer (African lady) whom he was told wanted to speak to the customer. I saw Thabo disappearing in the aisles and no one said anything to me to say I should wait for him or what. Seven minutes went by and at 10:48 I asked the lady again the name of the gentleman identified as a manager and she told me his name was Thabo. It became clear to me that the same attitude that I received from the teller Maudry is the same attitude Thabo gave me . It's heartbreaking , disappointing and evenshameful to say the least at how African disrespect (SUTTLE disrespect hidden behind meaningless prefixes "Mama", "Sisi".etc ) her the ACTUAL respect behaviour is not demonstrated either by actions, speech and even "body language" "Nlosi Sikelela I Africa" 🙏
53 replies
10 months ago
Excellent Customer Service -Beyond the line of duty
A big Shout out to two extraordinarily excellent employees Karabo Lesika & Mavuthela Ngutshana at the Garden Service in Chamberlain. I came looking for a garden stake that I had seen online. It took a bit of time to find the stock but these two young people were so excellent in their focus making sure that I got the best experience even in locating the specific item. They went over and beyond the line of duty to make it their business that I got exactly what I needed as was displayed on the Chamberlaine website online. I applaud good customer service just as I am an "Educational Critic" of shady customer Service. These two displayed the dormer to the utmost best as a result I went to their manager upstairs and gave him great feedback A real BIG shout out to these two Karabo Karabo Lesika & Mavuthela Ngutshana Keep up the good work and your pleasant attitude. PS. Chamberlain is my shopping place of choice from the garden, decor, taps lighting,garage motor etc Again Mavuthela and Karabo GOD bless your careers may you Excell to greater promotion 🙏
0 replies
10 months ago
Forcing Clients to To Use Budget ..
I've just received message via the app This message is threatening me to use my budget otherwise I am going to loose it. I am keeping the budget funds for exactly what I've used it for for decades. That is to make use of my Budget funds when I have a financial emergency. Now FNB says I've been keeping the budget for too long. What is too long . Since when are they to dictate to their clients when and how to use their budget funds.I am disappointed. I hope they reverse this. My credit cards is up to date. My Bond is up to date. It's as if they want me to use up every cent so that in the event I have an emergency I have no backup to go to! I have banked with FNB all my life . I am now a pensioner so it would seem as if they are on a mission to bankrupt senior citizens... Probably they are eyeing my property ...they want pensioners to go bankrupt so that they can strip them of their lifelong life earned assets.....it's wrong FNB........
53 replies
21 months ago
Unavailability of Marketed Items
I've just left the store. I was looking for a particular item which is out of stock from the PEP store I bought from. I checked the internet first and the availability was at two stores according to my search so I went to Sandridge first...the lady makes an effort to check they did not have stock.So I checked the Internet again before departing to blue hill PEP only to be told they do t have stock there too ...without even checking their system....I guess they know their stock...but why is the internet search giving me hope and I had to drive to these places only to be told the product is sold out. Even now it shows as available in Centurion and other PEP stores. Can PEP HQ please upgrade the system. Thank you
0 replies
22 months ago
Request for separate ***es for Sauna & Steam Rooms
I've been a member of Virgin Active from inception. In fact before they existed I SA I was with the Health & Racket Club before Mandela negotiated with Sir. Richard.My request to Virgin Active Gym Bryanston(and to the company at large) is to consider separating the steam and sauna rooms. Theirs are uni***. I have had conversations with some ladies about this most do not use these facilities due to their UNI*** nature but they say they do not like "complaining".I have noticed it's mostly those who are under 35 and single who make use of these facilities and they go in there "dressed the part" at least the ones I have had an opportunity to witness going to the sauna or steam room. I miss going to the steam and just stretching with only ladies . I hope this can be a consideration . Thank you. NB I could not find an email address the only one on the internet is the "safety concern" one . I apologise in advance for this
0 replies
28 months ago
Excellent Customer Service
Wow!Wow!Wow! City of JHB Municipality. Midrand Regional Office. What Splendid Service! Customer service par excellence! As a Hellow Peter & Google reviewer I am surely giving this service a top rating. The service made may day today . What a Pleasant Surprise. Now for the elections 🤫now my vote even though it was still "Up-For-Sale" ...Now I am rethinking 🤭 Steven keep up the good work💥
0 replies
30 months ago
First Class Customer Service Fnb
First Class Customer Service Fnb. As a ISO 9001 Certified Auditor and also in general I'm ever conscious of the service I give and that which I receive. Recently whenever I can I write reviews for both satisfactory and not so good service. Right now I just want to take this time and just Boast about FNB. So, here we go. On the 6th October I sent e wallet to an Electrician as initial payment for my garage door automation. Long story short up to this morning he was not able to retrieve the funds which I find painfully strange. However I said to him I quote "Ok I will drive the the FNB and ask them for a solution. Thank you 🙏🏽" Close Quote. At the Carlswalds FNB branch as I arrived the ques were long. Something great struck me the Hostess Consultant ,Dumisani Vukeya (I went beck to get her name later♥️) was doing such an impressive result yielding multitasking job;helping more than one customer at a time yet giving sufficient attention to each and everyone. This was pleasant to watch while I wait for my turn. My turn came. She gave me all the necessary attention, asked the right questions all the way( that's an art on its own😊 Precise Troubleshooting is a skill very very few possess🤫....) Diagnosed the problem called the EWallet Desk,Explained to the EWallet consultant my situation then handed me the fone and directed me to one of the cubicles to further explain my situation. That was Wow.💥🎉 I was received by the EWallet consultant who was just as amazing. She was attentive to her colleague and therefore I I did not have to repeat myself and explain all over again (most back office Consultant are not as attentive.. ....) Mbali Zondo, the EWallet consultant against pressed all the right buttons app**** precise troubleshooting expertise ; she demonstrated a unique style of authenticating ..used some intelligently hidden worded pleasant repetitive methods for "fact finding" and "authentication" ..she was brilliant....too much brilliance...I could say more....Thanks to both ladies Dumisani Vukayi and Mbali Zondo. As if this was not enough Mbali Zondo has coutioned me that the response may take about 2working days but she made a point that I had received my reference number to the call before she hunged up in the event I needed to call back. So I was only expecting a resolution latest next week Tuesday. Few hours later I was pleasantly surprised to receive an email from FNB advising me that the matter has been resolved and my EWallet refunded back toy account . Indeed it was so when I checked. Keep up the good work FNB. I recommend Mbali to the next level . GO retrieve this call and hear professionalism at its best you have great asset's with both these ladies. If all Host Consultants could take a lead in Dumisani Vukeya's style.... Thanks FNB
131 replies
32 months ago
Unprofessionalism answering business calls on your 0843071369 line
I just called their mobile no looking for a quote. The gentleman answered "hallow"??? So I was take. Aback and asked if I may be dialled incorrectly. So I asked is this a business account?.. nothing "clicked" in him instead he asked who I wanted to speak to. What is my point you ask? When someone is answering a business account can they be business like please. Just thought to give you this feed back.
131 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
5 (41.666666666666664%)