Active since Aug 2023
Last week took three phone calls to be told eventually that I must take my decoder to be checked. Decoder was found to be faulty. Bought new decoder only to find unlike the last 30 years during which I could watch DSTV in my lounge or in my bedroom, now I am not able to watch DSTV in my bedroom without getting an extra decoder and paying for an even more pricey subscription. VERY BAD VALUE FOR MONEY. MAY WELL CANCEL SUBSCRIPTION. Paying 8 times as much for DSTV's endless repeats as for Netflix. Obviously this is the way to go.
These people are despicable ! My DSTV has ceased to work as has everybody elses' that I know but there is no way to contact the company and find out what the problems or how to fix it. I am assuming it is something to do with the digital switch over but who knows? . On phoning the helpline one is asked to key in an error number except my TVs are simply blank and not showing an error code number. You are then told by an automated voice to redial !!!
For the third time this year my accounts have been locked for no valid reason. Absa claims communications were sent requiring FICAing and confirmation of insurance but these were never received. When asking to what email or SMS these were sent to no-one can say so firstly one cannot believe their claim to have sent anything and secondly one obviously cannot prevent the same thing happening again.
Recently had Dampcon in to sort out damp in my bedroom. I was very impressed. They were punctual, arrived with all the necessary equipment. Their staff were polite, efficient and cleaned up after themselves without being asked. I could not be more satisfied. You can feel confident to use this contractor.
I have queried an incorrect balance on my profit share account four times ! Every time I get a nonsense answer that is patently wrong. I have requested over and over for my issue to be escalated but the "help line" refuses to do so.
Our company's driver of thirteen years was ******ed two years ago. Our staff were supposed to be covered by group life cover to ensure immediate help for the dependents in the event of a loss such as this. There was also a provident fund which was supposed to provide for retirement funding for the staff. At all times after submitting the death certificate and other required documentation we at the company were told in no uncertain terms on enquiring about progress to "but out this was none of our business" We have recently (two years later) been contacted by the family to say that no pay outs had been made. So much for immediate help for families who lose a bread winner. Again on enquiring we were informed that certain funds were paid out to selected members of the deceased's family but not in accordance with the deceased's nomination of beneficiary form. No payment of the provident fund portion has been made to date. We have received a very rude email to say that we must now account to the family and explain to them how the allocation of the death benefit was arrived at when we have no information or even any cer*****y that any monies have been paid at all.
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