EC
Erwin S
Active since Jun 2010
22
Reviews
0
Industries
Reviews
22 reviews26 months ago
Pick n Pay Hoodwinks customers with non-existent discounts
I was at the Pick n Pay Hypermarket Northgate. They had several specials with items marked down. However, 4 items in my basket that were supposed to be marked down were rung up at full price. This equated to R80. Who knows how many customers were hoodwinked with this. Then, after being sent from pillar to post to request a refund (but first being subjected to the Pick n Pay employee sniffing what sounded like days of backed up nose mucus), I get challenged that I was wrong when all the Pick n Pay employee needed to do was understand what I was saying, everything could have been resolved quickly and without any fuss.
56 replies
27 months ago
MTN Incompetence
I have been overcharged two months in a row. Have gone into an MTN branch several times to ask for it to be resolved and called the call centre. Pathetic and *********** unless its their strategy to generate interest revenue from overcharging.
0 replies
31 months ago
Mweb - Time to find a new ISP
Mweb has such poor communication regarding maintenance done by Vumatel. I have been waiting more than 24 hours for feedback from Mweb after having multiple calls with their so-called technical assistance.
0 replies
31 months ago
Vumatel Poor Service
Poor service. They send out a generic SMS stating that they doing maintenance and there might be impacts over 7 DAYS!!! 9 October, they trigger the maintenance, but then there are a handful of subscribers that don't have service restored but others like myself have been out for more than 24 hours. Surely they can contact the handful of impacted subscribers and give them an update.
1048 replies
42 months ago
Pathetic and frustrating IVR experience
I tried to contact the Vitality contact centre several times. They make you jump through hoops like putting your ID number in, send you a PIN to input and then continue to let you listen to endless lists of menu items to select from to waste your time and cost you money - only for you to get to the right queue and then your call is dropped. Not once, but multiple times.
266 replies
49 months ago
Builder's Warehouse Returns Policy is Suspect
They happy to take your money but when you return an item that doesn't work, they find an excuse not to refund you.
0 replies
51 months ago
Devious MTN Sales Practices
My MTN contract had expired and I was on a month to month basis. They were hounding me to sign a new 24 month contract. In the end I caved and signed a new contract but did not request a new headset so there was no real benefit in my signing the new contract. However, the consultant persuaded me with some benefits that I can't even recall or did not perceive as such. I just wanted them to stop hounding me. She assured me that I would not be disadvantaged. However, lo and behold, after being on the new contract for a month, I saw that the data available to me was 13Gb. I had 46Gb prior to signing the new contract!. So much for a benefit to me. Maybe she thought I had shares in MTN.
0 replies
70 months ago
REVCO Unethical Practice
They allege that they charge a R26.50 a month as a penalty at the end of the month. However, I received an e-mail on 8 July 2020 stating my balance owing was R318. Then I receive an e-mail on 13 July 2020 stating my balance owing was R344.50. Totally unethical. Which ombud regulates these crooks?
0 replies
72 months ago
Greedy Bootleggers Exploiting Desparate Consumers
Get into Bootleggers Fourways to find that they have taken off all the pricing of the stock. Thought this was illegal as per the CPA. Only place to get prices is at the till. And you know you don't tell them to keep the items because of embarrassment. Plus had stood long enough in the expected queues outside the store. But they had added like 20% to the price that it was pre-lockdown. For example I paid R499.99 for Six Dogs Karoo at Bootleggers only to find it at Liquor City for R409.99 Disgusted in the greed of Bootleggers
0 replies
98 months ago
Pathetic customer service, empathy and ownership
I called the call centre to alert Vitality to the fact that my height measurements were incorrectly captured and thus negatively impacted my BMI. This was done through a roadshow of the medical aid that Discovery administers. The call centre agent, Philip, just indicated that I should get it done again at a pharmacy. I told him that it would mean an additional cost to myself and that I was not happy to that. When I asked him to give me a reference number he refused. When I asked him to connect me to a team lead he refused. What type of customer service is that?????????????????
0 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (22.727272727272727%)
1 Star
14 (63.63636363636363%)