KD
Kevin D
Active since Jun 2010
8
Reviews
0
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Reviews
8 reviews1 month ago
Poor service
1 star is too good of a rating for these folks. I need a replacement part which is not available in Cape Town. Made contact with them and never received a call back. This is not the first time I've had to contact them multiple times for feedback. No response via their web contact form and no response via WhatsApp either.
0 replies
20 months ago
Juanita Beukes, know...
Juanita Beukes, knowledgeable and friendly, very efficient.
53 replies
58 months ago
Comedy of errors
Vodacom has made firstly cancelling and then upgrading a mission and an unpleasant experience. 1. No debit order was raised for June 2021 and it seems like I have been penalised. I discovered this when I attempted to upgrade/cancel. 2. Called to cancel, agent convinced me to upgrade. The agent then selected the incorrect contract and the upgrade had to be cancelled. 3. Called in again today and almost upgraded again. However, only 36 month contracts available to me. Also the phone (Xiaomi Redmi Note 9 Pro) I am interested in is not available to me. The reason given to me was that my credit profile with Vodacom is not good. I check my actual credit profile monthly and it has been always been good (600+). There are various reference numbers that have been logged in the last month. I am really at my wits end with Vodacom now and I am seriously considering changing my cellphone contract provider.
265 replies
77 months ago
Black Friday TV purchase
Order number: 0025374457 I purchased 2 x 32" Skyworth Android TVs on Friday 29 November 2019. The transaction was done online via www.picknpay.co.za. I received a phone call to provide my TV license on the same day, but because I did not have the details with me, I called back the following day to provide the TV license number. I asked the agent who I spoke to whether there would be any delay, he said no. Upon checking my phone this morning (5 December 2019), I saw that my order had been cancelled due to the payment failing to go through. Payment was attempted at 5am this morning and I was then given until 7am to correct the details on the purchase. As I only looked at my phone after 7am, I missed this deadline. I then attempted to process the transaction again as per the email, but was met with a message stating the the TVs are out of stock. I contacted online support and I was informed that I would need to purchase the TVs online - which I could not as stated above. I contacted the store where I was supposed to collect the tvs and was informed that the tvs are there, but that they have most likely already been sold. The reason for the payment issue is that my bank flagged the attempted transaction as possibly fraudulent and therefore the payment was unsuccessful. I believe this happened because PnP never processed the transaction on the day of purchase. I spoke with Loshnie Pillay (Ops manager? - 0312861809) and she also informed me that the tvs are sold out. She also went further to say that the reason why payment is only processed on the day of collection is that there may be no stock available at the time. I find this quite disturbing - that PICK N PAY, one of the largest retailers in South Africa, operates in this way. How is it not possible to know what stock is on hand at the time of a sale??? Payment should be immediate for items like TV's and appliances - stock levels should be known. Does your SAP system not allow for online stock levels or is everything still batch (processed at the end of the day)? I am posting here in the hope that someone with authority can reason and hopefully assist. This is a poor showing from one of South Africa's biggest retailers. This has left me quite bewildered and jaded and I am reconsidering using Pick n Pay as my retailer of choice for grocery shopping.
420 replies
106 months ago
No reposnse
<p>I have still not received a response from Vodacom regarding my previous complaint - "Nothing but trouble" - logged on 4 July 2017.</p> <p> </p> <p>Please contact me and let me know what is happening.</p>
252 replies
107 months ago
Nothing but trouble
<p>On 8 June I contacted the Retentions/Cancellations department to request a contract cancellation quotation. The agent seemed to be having system troubles, but I received the quote via email. Not long after the call I was unable to make phone calls. When making calls I was met with a message stating that I have reached my call limit and need to recharge. Contacted Retentions/Cancellations again and I was told that my contract was cancelled. I requested to speak to a team leader/supervisor and was told that they were all in a meeting and would call me back. I had to call at around 5pm because i never received a phone call. I spoke with the team leader (name is known to me). He apologised and said that he could not have my contract reactivated as the department that does that only work until 5pm. This would not have been the case had ALL the team leaders/supervisors not been in a meeting at the same time. He assured me that the contract would be reactivated the following day. I requested that a senior manager (to who he says the incident was escalated) should contact me to discuss what happened - no contact has been made to date. My questions to the 'senior manager' would be - How is it possible that nobody in the retentions department could reactivate the contract? How does the system allow a cancellation when no cancellation fee has been paid? What will be done to avoid something like this happening in the future?</p> <p> </p> <p>As a result of the above I had to purchase airtime and data. The team leader assured me that I would be reimbursed, but that he would load a data bundle for me as a 'sorry'.</p> <p> </p> <p>On 9 June I was informed that the contract had been reactivated and I was informed telephonically by the team leader (name known to me) that he would make up for the inconvenience caused by the mistake. As my contract is due for upgrade, he asked which phone I would be interested in. At that point I should just have cut my losses. Unfortunately, I told him that I had been looking at the Huawei P10 that Telkom had on a good deal. He said he would work out a customised deal for me. Here are the terms of the deal as emailed to me (the deal would include the P8 lite as that was part of the offer at the time):</p> <p>P10 on the Smart S+</p> <p>200min anytime to any network</p> <p>200sms</p> <p>500mb data + 1GIG free x24 months</p> <p>@ R 549 p/m – 15% discount R466.50 p/m</p> <p>1 month free subscription</p> <p>It has been a mission to get the deal and the upgrade was only concluded today (4 July). However, I have not received any documentation to confirm that the above terms have been honoured. And I shudder to think what my next debit order will be.</p> <p> </p> <p>The cherry on the cake - today (4 July) I received a sms from my bank informing me of the Vodacom debit order which was deducted. An amount of R1267.74 was taken, which is more than double what should have been debited. I logged onto My Vodacom and was unable to request a statement. However, there were 3 invoices for June - I am disputing all 3 invoices. I contacted the accounts department ( ********** ) and spoke to Zodwa. She told me that there was no debit in March for certain clients who have their debit order date on the 1st of the month and that it was a double deduction done. After that call I checked my bank statement and discovered that I have paid Vodacom without fail, but Vodacom has debited me an extra time on 20 June for the amount of R207.95. How is it possible that Vodacom is able to debit my account without my permission on any other day besides the agreed debit order date? Does that not amount to theft???</p> <p> </p> <p>I then contacted the accounts department again and I was transferred to the Solution department where I spoke with Raymond - very helpful and understanding my issue. It would appear that besides the incorrect debit on 20 June, I was also charged the cancellation fee (remember, I never requested to cancel my contract, merely for a cancellation quotation) and also charged for the ‘free’ data offered by the team leader. My reference number is 1- ********** ********** .</p> <p> </p> <p>I am near the end of my tether with Vodacom. Sort this out, pay back my money and give me a better contract deal!!!!!!!</p>
392 replies
109 months ago
April 2017 Big deal = big NO
<p>I applied for the April 2017 Big deal on Wednesday 26 April 2017. I never received feedback until I made contact with Telkom via Facebook on Sunday 30 April 2017. A call back was arranged by the FB customer service agent.</p> <p> </p> <p>I received a call from Ayanda at approximately 11:00 on 2 May 2017. Went through the process up to checking ADSL availability in my area. She discovered that my exchange speed is only 2MBPS. For that reason I was told that she would be unable to sell me the deal. I explained that I understand that I will be paying for for a line speed which I could not use. But she confirmed that the system would not allow her to sell it to me. I requested to speak to her team leader, who (reluctantly) identified himself as Tracy Nwelase. He explained to me that they would be unable to sell the deal to me.</p> <p> </p> <p>I requested to speak to his senior. He (reluctantly) informed me that Faizel Boleey would contact me. I have not received a call back from either Tracy or Faizel. I am quite sure that should I phone the sales call centre, that Tracy and Faizel do not work there.</p> <p> </p> <p>What my complaint comes down to - there should be a way to override the system. The 2MBPS deals are far more expensive and makes no economic sense to me to take it. There is also no way to tell when the exchange will be upgraded in my area. Does Telkom not want business? If I am knowledgable enough to know what I am agreeing to and would be willing to sign that I understand regarding the product I am purchasing, is that not enough?</p> <p> </p> <p>I look forward to constructive and positive feedback from Telkom.</p>
336 replies
115 months ago
Discovery Health MSA ripoff
<p>The Coastal Saver MSA has been decreased to 20% without consultation or notice being given. The letter stating the premium and MSA for 2017 makes no mention of a decrease in MSA. If I had not done the calculation I would not have known! This is deliberately deceitful and underhanded!!!</p> <p>How does Discovery expect us to cope with a premium increase and then a huge decrease in MSA??? Premiums increased by R3744 per annum, yet MSA decreased by R1656 per annum. Will doctors be charging us 5% less as a result of this? </p> <p>Please dont tell me about increase in hospital claims and that the Coastal Saver had the lowest increase - ONLY THE COASTAL SAVER PLAN HAS BEEN AFFECTED BY A DECREASE IN MSA!!!</p>
630 replies
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5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
7 (87.5%)