TH
Tyrone H
Active since Jun 2010
5
Reviews
0
Industries
Reviews
5 reviews23 months ago
MTN - I give up, your service is *******.
I have been battling for 3 months to get MTN to reset my password so I can pair my smart watch to my phone. Spent hours in store, hours on the phone and get pushed from technical back to customer service and back to technical etc. On the 10 May 2024 I eventually emailed MTN with all the screenshots of the issue with descriptions etc and received an email with a Reference number: a5fe5431-1bba-4d1a-a67e-a24863716455 that said that they typically respond within 48 hours and are committed to resolving your query. I am still waiting for them to get back to me. It is unbelievable that not a single person I have spoken to at MTN can figure out how to reset my password so I can pair my smart watch with my phone.
0 replies
23 months ago
Awesome service from Shamanie Naidoo
Awesome service from Shamanie Naidoo. Thank you.
53 replies
26 months ago
5 Stars for Berny Swart.
Awesome service from Berny Swart, much appreciated.
58 replies
104 months ago
Ignores emails / does not repond to orders
Emailed an order through 9 days ago to Lynette at Tac SHAC, email and order was ignored. No response received at all. Disappointing first impression dealing with Tac SHAC.
0 replies
109 months ago
MTN Direct - 12 days and no handset? Quick to take your money and just a quick to F@$k their customers with sub standard service.
<p>I applied for my contract upgrade on 13 April 2017 with JZ from MTN Direct and was told there were 2 units of the phone in stock and that delivery would be 3-6 days.</p> <p>I requested that the upgrade be cancelled on 21-April-2017 as I had not received the phone in the agreed timelines.</p> <p>I have phoned MTN Direct 20+ times, I have spoken to numerous sales people and they cannot tell me what is happening. I was told by 2 different people that a supervisor will call me and I have heard nothing.</p> <p>Everyone keeps putting me on hold and I sit for 10+ minutes.</p> <p>I phone MTN Customer care and told that this is a MTN Direct problem and they must sort it out.</p> <p>Today 24-April (12 days later) I have not received my handset or confirmation that the upgrade contract has been cancelled. </p> <p>I phone MTN Direct and ask if they have received instruction to cancel the upgrade and was told no, there are no notes of escalations or a cancelation. I ask where is my phone, I am told there is 1 at the warehouse but has not been invoiced.</p> <p>Apparently, this has been escalated to Shareeka ****inson (Supervisor) who will tell me what is happening. Waiting for the phone call.</p> <p>Deliver my phone or cancel my upgrade and put me back on my previous contract; I will wait out the remainder of my contract (+-3 months) and move to another cellular provider.</p> <p> </p> <p>Disappointing and Disgusting service from MTN.</p> <p> </p>
280 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)