RP
robert P
Active since Jun 2010
46
Reviews
0
Industries
Reviews
46 reviews15 months ago
Frame of Poor Quality Glasses, broke in less than 2 months.
Hi Spec-Savers, I think its only fair that I make a complaint after I have contacted the store with no solution. Sadly after a terrible experience with getting my new glasses It was ready for collection since 12th Nov, 2024. Since I collected the glasses, I wore it so very little as i only wear sometimes when driving. Friday evening, 3rd, Jan, 2025, I used the glasses for driving and seems fine, didnt notice any Issue's but when I was done driving and took the glassess of my face, I noticed the arm on the left ear was cracked and fell off. I can only assume this is due to the poor quality frame as it did not bend or break or fell in any way. it did sit quite tight when worn, but didnt bother me. since the glasses is less than 2 months old and I had paid cash for it, I would assume it had some sort of guarantee, as per the CPA, the lady that assisted me told me there is no guarantee and no insurance. This is extremely poor service and sad that we are sold such poor quality products by Specsavers. that is unable to last for atleast 3 to 6 months? the Bad service is from your Zevenwatch Mall, Kuilsriver Branch. Question is what am I to do, spend more money on a new frame?
56 replies
20 months ago
unhelpfull, full of problems when you try to claim.
4 years paying your premiums without missing a single payment. today we need your help and you are as unhelpful as a government department. What Road side assistance, explain to us where the car is? Wifes car broke off at work. MotorVAPS - We will have to charge you.? Like what? Like we not paying customers. Worst Motor also spoke to claims department, who refused to assist, don't waste your money on this company. quick to sell you their service but also quick to turn you away when you need help.
53 replies
31 months ago
Bait Advertising and misleading customers
2 complaints. 1. BIG RED Weekend Sale was a complete waste of customers time and misleading. I went to 4 different stores looking for Huggies sizes 4 & 5 and you had no stock, other people I know went to 4 to 6 other stores which also dont have stock. Kuilsriver Shoprite didnt even have the nappies on special and i spoke to the Sales Manager who wasnt helpfull. Further more, I logged a complaint on facebook, the monday following I was called by your complaints guy and said oops, we sorry, we can only pass your complaint to the marketing team so that they can plan better. F the money you wasted in petrol driving to 3 different stores looking for the correct sizes, Thank you Shoprite for the Bait Advertising and misleading and inconveniencing your customers. PS. Please fix the always long till queues in your stores.
0 replies
37 months ago
Support not available and my Fibre Is Offline.
Internet not working, struggling to get through to your Billing or Support via telephone and your whatsapp support line is also offline.
0 replies
38 months ago
Worst Network in South Africa.
Hi CellC, here I am again, so after you moved to MTN, your network has been the worst and I get that you are struggling financially. so I get 1 bar to emergency and this is terrible, lived with this for more than 1 year, ok, so before I port over to Vodacom or MTN, lets do a Simswap, called Cell C Zevenwatch wherby Magdalene told me she can only do simswaps if the number is stolen or lost, not to mention my simcard is black and very very old, ok, Manager straightened out and i am happy with info but wont pay R70 for a simswap at your store. I bought a Simcard at Pepcell, paid R2, now struggling with your callcenter to do a simswap, the manager is also not happy to come to the phone. why treat your customers so bad and make it difficult for us? Thanks. Nombuso (intoduced herself as the customer service manager) finally came to the phone after a long back and forth, As I explained the store after 2-3 minutes, I discovered that i was talking to myself and the phone call was dropped, Is this the type of service you you believe your customers deserve.
53 replies
40 months ago
JUST BAD SETRVICE. WHY THE INCOMPETENCE
This Complaint is against FNB Insurance. Multiple calls made to FNB life in the past 6 months and today as-well on 05/01/2023 IVR not getting me to the correct department, trying to fix my policy after months of struggles with FNB Life, seems these guys just can’t get it right. Lies, being blamed for not accepting the policy,which we verbally accepted multiple times, many problems on FNB Life’s end. Lots of wasted time and money spent on the phone with FNB life. Now, 13:55, on 05/01/2023, I called and spoke to Refilwe from FNB Life, completed verification, asked her about my policy status and she transferred me back into your IVR. 14:01, I called back Botshelo - he checked my details, 15minutes on the call, said my Policy is in a Pre-Activated state and refused to verify the policy details, told me he will ask for help and will take 7-10 working days, I asked to escalate to a team leader and after 5min wait, transferred back into the IVR. Such Bad Service from FNB. FNB Life again failed to Activate the Policy we accepted via email and verbally. FNB Life is DO YOU WANT ME TO GO WITH ANOTHER PROVIDER?
60 replies
40 months ago
Standard Bank allowing Merchant to steal my money.
Standard Bank allowing Merchant to steal my money. I attempted an EFT purchase entered my card & Pin. due to loadshedding no network on the EFT machine and kept searching for 15minutes while waiting and we cancelled the transaction on the Merchants EFT machine and Merchant confirmed the transaction is cancelled,..no goods taken from merchant and no slips given as no slip printed. Contacted Standard bank, completed refund dispute form, waited few days, Standard bank come back stating they don't have access to the Chip refund function.. We never used a chip. Standard bank is allowing the Merchant to steal our money, So this just proves how useless a Bank this is and that our Money isn't safe with Standard bank. "Trust you are well. Kindly be advised that we do not have a chargeback for chip and pin transaction you must contact the merchant. Kind regards" Lebo Monare (Fraud Ops)
264 replies
41 months ago
Bad Customer Service.
I Bought a Magneto Solar home lighting system, Item no: 819416 about 3 months ago from Game Zevenwacht Mall and Monday night it stopped charging. Sadly I could not find the till slip, but took a copy of my bank statement proving the purchase date at the store and was told they need to request the till slip from Head Office as they can't do anything without it and have to wait 10days, I must take the Magneto kit with me till they find the slip. I asked for a manager and the Sales Manager: Bradley De Wee came and told me the same thing but in a more aggresive manner, I asked what if they cant find the slip, he than told me than my product is not in warranty as i cant prove that it was bought at their store and the charge on my bank statement means nothing if I cant show them the till slip to prove purchase. I asked for the store manager: Paul came to speak to me, he explained the same, but accepted the product and booked it in, pending on whether or not Game can find the till slip. Extremely bad customer service, especially now that Loadshedding is at it's worst. I just love how badly the after sales service is. Thank you Game.
0 replies
41 months ago
SOCKINGLY BAD SERVICE, LIES AND LACK OF OWNERSHIP
FNB Credit life. Lies, failed to disclose, unwilling to help fix the mess up you made, leaving us without insurance after we already accepted insurance with you with Policy number: MP02LG71 now you want to sell us a new plan with a much higher premium, failing to take ownership that you failed to disclose information which lead to our policy expiring. last week you called my wife lying stating you want to confirm policy details to send us policy docs. than called me telling me the policy we already accepted expired because certain reasons we never informed of before until last week. multiple calls to you, getting transferred around and no solution, but more lies & rudeness. Last person who called me with a proposal, I never got to hear was Thabo Matsemala from Credit life, who told me that he will have to end the call because I was not happy for another credit check to be done. multiple credit checks previously done by FNB insurance which is damaging our credit score only to go through the same process again, very back service. thank you.
132 replies
43 months ago
FNB you are complicating and dragging your feet with this.
So sad, It is beyond ridiculous that we must wait so long and the process is becoming more and more and more dragging. not mentioning the previous delays,. FNB set a condition, we met the condition, Monday you confirmed the condition is met. its another 5days delay, this has already cost us alot of money spent out of our pocket to be treated so unfairly by FNB, no urgency in anything being done by this specific department, spoken to our consultant, he said he has escalated, but this has not helped,,,,delays after delays, this causes much frustration and much unhappyness. FNB you doing rebranding, but efficiency is really not one of your strongest points, what should take at most 1-2 business days for someone to make a decision is taking them more than a week, we nearing 3 months with this process. I just want things to be simplified so we can put our minds at ease, but nothing seems simplified with FNB. I am sad over this.
133 replies
Review Distribution
5 Star
2 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (6.521739130434782%)
1 Star
41 (89.1304347826087%)