GM
Gcobani M
Active since Sep 2023
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Poor Customer Service at Ackermans Gateway
I visited Ackermans at Gateway today and was very disappointed with the level of customer service I received. I did not have my bank card with me, so I sent myself a Cash Send via Capitec and decided to withdraw it in-store, as the ATM queues were very long. Instead of assisting me, the cashiers kept moving me from one till to another and repeatedly told me to go to Capitec. I felt as though I was being treated like I was asking to borrow money from them, rather than making a legitimate transaction. When I eventually reached the third cashier, Zee M, she told me she “doesn’t have,” without any proper explanation or assistance. If Ackermans does not allow Cash Send withdrawals, this should be clearly communicated to customers to avoid wasting our time and causing unnecessary frustration. The experience was unprofessional and disappointing.
0 replies
15 months ago
Terrible Service – Not Worth the Money!
Too Much Wifi is a complete disappointment! In this day and age, how is it possible that you can’t watch TV and use your phone at the same time? The speed is so bad that you have to disconnect all devices just to stream Netflix properly. If someone needs to work from home, everyone else has to go offline what kind of internet is this? I’m paying for a service that can’t even handle basic streaming, let alone multiple devices. Why should I have to download everything first just to watch it smoothly? It’s a complete waste of money. If you’re thinking of signing up, don’t bother you’ll just be frustrated every day!
159 replies
18 months ago
Disappointing WiFi Service not Worth the Upgrade.
I have the 20Mbps package with Too Much WiFi, and it's been a nightmare. Even with just two people connected, the WiFi constantly buffers, making it impossible to get anything done. Their customer service is equally frustrating. Whenever I log a ticket, it takes at least three business days for them to respond, and all they do is tell me they've escalated the issue to their tech department. Their only advice is to unplug the router for 15 minutes, which never solves the problem. I upgraded to their premium package expecting better internet speed and signal, but it’s no different from their basic plan. It’s honestly pointless paying for a "premium" service when you don't get premium internet speeds. I would not recommend this provider, especially if you work from home and need a reliable connection. Very disappointing and their service doesn’t live up to expectations.
53 replies
26 months ago
excellent service
It always feels like it's my second home, The employees are friendly and always willing to assist. Their service is superb
0 replies
31 months ago
Abysmal Customer Service - A Loyal Customer Left in the Dark
I feel compelled to share my deeply frustrating and disappointing experience with HomeChoice's customer service. As a loyal customer of HomeChoice for years, my recent encounter with their service has left me feeling utterly neglected and disheartened. On the 28th of July, I lodged a complaint and requested a replacement bed for my Restonic Aireloom Classic Base Set-Double due to a defect. While Restonic approved the replacement in a timely manner, the same cannot be said for HomeChoice. It has now been an astonishingly long time, and I still have not received any communication from HomeChoice regarding the replacement bed. My attempts to get an update have resulted in nothing but frustration. I've sent dozens of emails, and the responses I receive are repetitive and unhelpful. The only explanation I've been given for the prolonged delay is that it's due to a "system integration" issue. This vague excuse does little to alleviate my mounting frustration. As if the lack of communication weren't enough, the absence of proactive updates is astounding. To get any sort of response or update, I've had to resort to emailing them twice, and even then, the information provided is far from satisfactory. In a last-ditch effort to find resolution, I reached out to HomeChoice's complaints department, but sadly, my plea for help was met with indifference. It is deeply disheartening to experience such a significant decline in customer service from a company I have been loyal to for years. The utter lack of communication, transparency, and accountability in resolving this issue has left me feeling abandoned and unvalued as a customer. I sincerely hope HomeChoice takes this feedback seriously and recognizes the urgent need for improvement in their customer service. As it stands, I would caution any potential customers about the appalling treatment I've received, and I am left contemplating whether my years of loyalty to HomeChoice were in vain.
131 replies
31 months ago
Abysmal Customer Service - A Loyal Customer Left in the Dark
I feel compelled to share my deeply frustrating and disappointing experience with HomeChoice's customer service. As a loyal customer of HomeChoice for years, my recent encounter with their service has left me feeling utterly neglected and disheartened. On the 28th of July, I lodged a complaint and requested a replacement bed for my Restonic Aireloom Classic Base Set-Double (Order #12345) due to a defect. While Restonic approved the replacement in a timely manner, the same cannot be said for HomeChoice. It has now been an astonishingly long time, and I still have not received any communication from HomeChoice regarding the replacement bed. My attempts to get an update have resulted in nothing but frustration. I've sent dozens of emails, and the responses I receive are repetitive and unhelpful. The only explanation I've been given for the prolonged delay is that it's due to a "system integration" issue. This vague excuse does little to alleviate my mounting frustration. As if the lack of communication weren't enough, the absence of proactive updates is astounding. To get any sort of response or update, I've had to resort to emailing them twice, and even then, the information provided is far from satisfactory. In a last-ditch effort to find resolution, I reached out to HomeChoice's complaints department, but sadly, my plea for help was met with indifference. It is deeply disheartening to experience such a significant decline in customer service from a company I have been loyal to for years. The utter lack of communication, transparency, and accountability in resolving this issue has left me feeling abandoned and unvalued as a customer. I sincerely hope HomeChoice takes this feedback seriously and recognizes the urgent need for improvement in their customer service. As it stands, I would caution any potential customers about the appalling treatment I've received, and I am left contemplating whether my years of loyalty to HomeChoice were in vain.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)