Active since Jul 2010
15
Reviews
0
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Reviews
15 reviews6 months ago
Concern regarding account and loan switching experience
I am writing to formally express my concern regarding the process I have encountered while attempting to switch my bank account to Absa and transfer my existing loan from my current bank, a service advertised by yourselves. Upon my initial call, I was informed that the calculation tool was offline and that a consultant would contact me the following day. Unfortunately, I did not receive any follow-up communication. I subsequently emailed the dedicated Switching address, only to be advised that my request was declined due to incomplete documentation—information I had not been made aware of at the outset. I then reiterated my initial request to the switching consultant, who assured me yesterday that a consultant had been requested to contact me urgently. However, when I followed up this afternoon—during the only available time I had to make a call—I was informed that the consolidations department had already closed. I must express my disappointment at the lack of proactive support and follow-through, particularly as a prospective client who was genuinely looking forward to establishing a long-term relationship with Absa. I am sharing this feedback with your department in the hope that future clients will not be subjected to a similarly frustrating experience.
53 replies
22 months ago
Services suspended due to unallocated payment made in April
I made payment to statement dated 12-04-2024 on my private account (due 03- 05-2024) on 24-04-2024 for the amount of 1060.96 using the exact same reference number I have been using for years. I phoned numerous parties and sent numerous emails with the proof of payment attached, but no response from MTN. Upon phoning, they say that it will be attended to and the ticket has been logged. MTN did not notify me that the payment I had already paid is outstanding, they just switched off my lines. Upon discovering this on 13-05-2024 and phoning, they turned it back on when I sent the proof of payment, but the payment has still not been allocated to my account and is showing overdue. On 11/06/2024 I discovered that they suspended my services once again and forced me to do a payment arrangement and that I need to settle my account on 24/06/2024 in order to have my services reinstated. They confirmed that they have received the payment 24/04/2024 but it has unfortunately been allocated to the old system and they are not sure when it will be allocated by the Eppix team, who can not be reached telephonically.
0 replies
26 months ago
PnP Asap is a nightmare. Rather give it up, please.
For the UMPTEENTH time, the PnP app has been a total let down. Waiting nearly 3 hours for my delivery and then received a message saying the driver could not deliver as he could not reach me. *******, we patiently waited in our living room with an open front door. The times they actually pitched, they never had an issue to walk up to our front door. Don’t get me started on the actual stores and their staff who is doing you a massive favor to provide you with a service. PnP, you have definitely lost your touch. I would rather support Woolworths as well as Checkers from hereon.
56 replies
33 months ago
Poor Service,
Not surprised to see your 2.7 rating! Terrible customer service. I have been trying to get my deceased mother’s registration document for quite some time. Legal documents and payment submitted a month ago. No feedback and they do not stick to their SLA. Phones ring without answer. Honestly relieved that I am in a fortunate position where I would never have to deal with Wesbank personally.
120 replies
43 months ago
10 Star Service! **********
Amazing service was received from Courierit today. I had 3 different packages scheduled for delivery today that had errors on the delivery address due to supplier error. Charmelee went above and beyond to assist me in receiving my packages (even the package that wasn't on the drivers' route due to the address error) Charmelee, thank you for your extremely professional, friendly, and understanding service. This does not happen very often. Thank you to your amazing drivers and also a special thank you to Candice for answering my irritating calls :) You guys are all absolutely amazing! THANK YOU!
0 replies
45 months ago
Refusing to provide Registration Certificate for vehicle settled in 2013
My mother has finalized all payments due on her vehicle finance in 2013, but never requested her Registration Certificate. She is currently in a costly care facility, terminally ill with metastatic lung cancer that has spread to her brain, breasts and stomach. Her only asset available to sell is the vehicle, which would assist with the care facility payments as well as items required to make her as comfortable as possible in her last 3 months with us. She signed a Power of Attorney document, which we had stamped by a police officer accompanied by her doctors reports, but Wesbank is refusing to release the Registration Certificate. My mother is completely bedridden, can not speak and is unable to visit Webank herself to request this document. We are absolutely disgusted that this institution could withhold the document, that in fact does not even belong to them anymore, and withhold the treatment and assistance my mother requires. I will never deal with this institution or recommend that anyone else do business with them.
268 replies
48 months ago
Disconnected service, on-time, paying customer!
My service has been disconnected even though I make payment on time, each and every month for the past 12 years. Totally unacceptable service. I have spoken to 5 different representatives and not one has managed to unblock my service as yet.
0 replies
48 months ago
Absa Vehicle Finance - Bad service
We have been waiting for a settlement figure letter from Absa Vehicle Finance for 2 days now. Each time we phone, someone will get back to us or someone is processing the letter. We are trying to settle our vehicle as we are in the process of purchasing another, deadline at the dealership is tomorrow, and still no response. Absolutely terrible service.
134 replies
49 months ago
Yello Trader...... nothing in stock????
I have been trying to upgrade one of my contracts since January 2022. Each time I phone or visit different branches, they do not have stock of the devices advertised in the yello trader. It is March and I am still battling to get a new device. I listed 5 different device options and received no stock responses on all my choices. What is happening to MTN???? Why do you even advertise devices if you do not have stock anywhere in SA?
0 replies
51 months ago
Speedy Installation, Extremely neat workmanship, AFFORDABLE!
These guys are absolutely amazing. Speedy installation (within 24hrs) extremely neat workmanship, friendly & professional service, AFFORDABLE! Would definitely recommend 365 Civils & Aircon!
0 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
12 (80%)