LS
Lelani S
Active since Sep 2023
4
Reviews
0
Industries
Reviews
4 reviews31 months ago
Worst furniture ever!
Bought 2 Melissa Recliner Chair's and there is no padding at all, you sit on a steel pipe and thin wooden bars. The wooden bars broke the first week leaving two holes in each chair. Don't buy from them because they sell **** flimsy furniture
0 replies
31 months ago
No Returns and No Refunds
on the 20th of September I wrote my first review regarding my purchase on Makro Online. Today is the 27th and no one from Makro has contacted me. By this time the couches broke further. From today I will write a review everyday until I get my refund back and they come and fetch this flimsy couches sold by Gorgeous Furniture SA and I will write a review about them as well. In the meantime I must sit on broken couches and Makro doesn't come back to me. All they do is send an email saying... "Shamaine Bogopane (Makro) Sep 20, 2023, 15:02 GMT+2 Good day Lelani, Thank you for your review on our Hello Peter platform. Apologies for the lack of efficient service and inconvenience caused. Kindly note that we have contacted the relevant department for further assistance and will revert with feedback as soon as possible. Apologies again for yet another delay and inconvenience. We hope you find the above in order. Warm regards, Shamaine Bogopane Consultant- Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: **********WhatsApp: **********Email: mailto:***********:http://www.makro.co.za"
0 replies
31 months ago
Makro Online = No Returns & No Refunds
on the 20th of September I wrote my first review regarding my purchase on Makro Online. Today is the 27th and no one from Makro has contacted me. By this time the couches broke further. From today I will write a review everyday until I get my refund back and they come and fetch this flimsy couches sold by Gorgeous Furniture SA and I will write a review about them as well. In the meantime I must sit on broken couches and Makro doesn't come back to me. All they do is send an email saying... "Shamaine Bogopane (Makro) Sep 20, 2023, 15:02 GMT+2 Good day Lelani, Thank you for your review on our Hello Peter platform. Apologies for the lack of efficient service and inconvenience caused. Kindly note that we have contacted the relevant department for further assistance and will revert with feedback as soon as possible. Apologies again for yet another delay and inconvenience. We hope you find the above in order. Warm regards, Shamaine Bogopane Consultant- Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: 0860 600 999 WhatsApp: 0860 300 999 Email: mailto:online.support@makro.co.za:http://www.makro.co.za"
262 replies
31 months ago
Return and Refund ****
I purchased 2 couches online on 7 Aug 2023 & called Customer Care just after my order to request that delay delivery until 1 Sept because I was moving to a new house & wanted the items to be delivered to the new house, the agent said it will be no problem & she will submit the request. On 16 Aug I received email confirmation that my delivery will be delayed as per my request on 1 Sept, on the same day I received an email that my order has been dispatched. I called the Customer Care again & they said they will sort it out. On 17 Aug they delivered the couches to the new address, I organised that they bring it to my current address. I unwrapped the couches on 1 Sept at the new house. From the beginning the couches didn't work properly & in the first week the thin wooden frame broke, there's now a hole in the couch. I logged a return/refund on 9 Sept & I follow up every day and every day they have the same excuse. Today is the 20th of Sept. Their return policy is 2-5 working days. It's easy to take my money and ignore my requests but to collect the items & refund my money are being ignored completely.
131 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)