B
Bongani
Active since Sep 2023
3
Reviews
0
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Reviews
3 reviews5 months ago
*********** staff that are useless
If there was an option of choosing negative stars, I would. Hyundai Eastrand has no idea what after-sales customer service is, the only mendate for them is to make sales and what happens after that you are own your own. Bought a car from them last year July, around Nov/Dec the car started having problems with the clutch and I took it to them to get it fixed and they simply just adjusted the cable. The problem kept ongoing and me keeping to complain about it to them. Last month I took it in again and they did the same thing to adjust cable. Last week as I was driving back from work the clutch went out, luckily enough I was on low speed and managed to control the to safely stop. Called them told them the situation, they just didn't want to take accountability, even went to the dealership and spoke to the Workshop foreman (Steven) and even him refused to take accountability and saying it my fault. Now I'm stuck with a car that they keep telling me that they won't be able to fix cause it's out of warranty and yet the car is not even 2 years. Today the service manager (Susan/Suzanne) also just gave me the run around
0 replies
21 months ago
They have great cust...
They have great customer service and patient with clients
56 replies
31 months ago
A lady by the name Sivenathi called me as I wanted to enquire about Rain
A lady by the name Sivenathi called me as I wanted to enquire about Rain. She was so friendly and helpful. She's a star in her craft
131 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)