Active since Sep 2023
They notified me via mail and telephone that I am in arrears with my account which is not the case. After sending them the proof of payment and speaking to several personnel from Woolworths they still couldn't assist me, and I was still getting the mails from them. Some of their personnel was so rude they dropped the phone in my ear. They also said that it is possible that my bank did not made the payment to the correct account number, I did send them the proof of the bank that they made the correct payment and they gave me a statement for the last 12 months - nothing has changed. Even after they acknowledged that they did receive my payment they still tried to make it that I did not use the 16-digit reference code correctly, and this after I have read it to them. It seems to me that they have totally *********** people working at their finance section and they do not know what they are doing. I am paying this account exactly the same way for many years already!!! I had to go to their Centurion Branch to go and show them my proof of payments, bank statements and my mails send to them!!! Potential and current customers must take note of this.
Super super service received from Belinda, she was extremely helpfull and friendly. Baie dankie!!
My garage door broke, the one cables snapped and I could not open the door. I searched online for a service provider and their name came up 1st. I phoned them and the lady indicated they could assist me immediately, I was grateful as I just had a shoulder replacement operation. They came in the same day, gave me a quote which I accepted (as I had to get the door repaired the same day) at that stage and they fixed the door. After they left I searched for other companies doing the same work and their price was more than 50% cheaper, for the exact same work - I was shocked to see the price difference. I contacted Gavin du Perez and he basically just said that is their price as they use quality spares and they give a longer guarantee period. Their price was R R5175.00 vs Affordable Garage Doors of R2850.00, a difference of R2325.00. I believe they rip people off, do not use them as you can get better prices from other companies. I have learned the hard/expensive way and I will never ever use them again and I want to warn other potential customer's not to use them. Do your homework before making use of them. I still have 2 other doors which must be fixed, but, I will not use them as indicated.
I submitted a claim to Momentum Insure and within a couple of minutes my claim was processed and approved. Simone Naidoo assisted me, and she was absolutely an angel, well done Simone, you are an asset to Momentum Insure!!!!
Sharon from Stratum assisted me, she was extremely friendly and helpful. She stick to her promises and came back to me. Although the claim is still not sorted out she indicated that they are busy with it and they will come back to me. She also requested additional documents which I forwarded to her.
The best service ever, friendly and helpful staff and they had all the answers I needed, as a matter of fact the lady assisted me and gave me valuable feedback which will help me with my claim.
Excellent service and advice received from Mark.
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