DW
Daryl W
Active since Oct 2023
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Harveston Retirement Village liquidated. New sought buyer for unit 141 site
Harveston Retirement Village, the developers are Belvedere Trust or trading under the name RetireWell SA have been liquidated and the 141 unit site is up for sale. Confirmation can be found on Property24 https://www.property24.com/for-sale/honeydew-manor/roodepoort/gauteng/10959/116993363?utm_source=whatsapp&utm_medium=referral&utm_campaign=socialmedia The address is 30 Penchartz Road Harveston Agricultural Holdings Honeydew, (Honeydew Manor) Roodepoort Life rights buyers, do your due diligence before buying into Belvedere Trust. Lets hope that the old debts to previous life rights holders will be honoured by the new owners
0 replies
2 months ago
Randburg Locksmiths are top drawer professionals
I was referred to Randburg Locksmiths (Shop 8 Pine Park Centre, Bram Fischer Ave. Randburg) by Kia Weltevreden Park for a key to be prepared. I waited in the shop and watched a steady stream of customers being served and leaving satisfied. I was certainly very satisfied with the key made. Best wishes to the dedicated and skilled team at Randburg Locksmiths.
0 replies
2 months ago
Do a thorough check of Belvedere Trust, RetireWell SA, Harveston Retirement Village before buying Liferights
In response to Harveston Retirement Village Chairman's instruction to review Harveston Retirement Village (HRV) to boost the sales of life rights on vacant units within HRV, I have the following comments, observations, and opinions to submit: HRV appealed to us from the start. We observed the generous space between living units, and the floor space on the Type C unit (two bedrooms, study, two bathrooms, open plan living area and a double garage and car port). Although built on a steep hillside, the village is pleasantly situated and our unit, which supports a garden, has a pleasant view of the Honeydew area. This unit is set back from the road and noise levels are generally low. We paid for the life rights and moved into our unit in March 2020, 10 days before COVID 19 lockdown. A snag list was left with us when we moved in, and many of the outstanding items, remain so to date. The issues relate to Belvedere not supplying electrical compliance certificates a requirement for household insurance) to damages to kitchen cupboards. Soon after we moved in, we were alerted to the fact that The Belvedere Group – now renamed to RetireWell SA, have not been honouring their contractual obligations in paying out previous life right holders (or their estates). This is indeed the case with the estate of the previous life right holders of our unit, as of April 2025). The management of HRV appears to be well managed although autocratically. Suggestions made to the management committee regarding the sharing and updating of residents of proceedings of the monthly meetings were ignored. Expenditure on improvement projects such as the installation of windows on the veranda of the Community Hall were not shared with residents/us. Use of The Community Hall by residents was punted by Arthur Butterfield on a donation basis, when a well-researched proposal to run art workshops was submitted, this was met with a demand for R1000 fee per day for its use and a statement that “if we could find better elsewhere, to do so”. My advice to a perspective purchaser of HRV life rights/sectional title, get an independent legal advisor to examine and advise on the contents of the contracts and an independent financial/auditor to examine the trust account and financial standing of the HRV and its financial ties with the Developer. When we queried with Arthur Butterfield the bad press reports about Belvedere regarding financial impropriety, he brushed these aside. Do complete a due diligence. All things considered, we are happy to be living in HRV. There are activities planned such as Christmas Dinners, games afternoons, the occasional bring and braai events. We trust that Developers will do as they have stipulated in their agreements and contracts and pay out all long standing debts before this year (2026) is out. #belvederegroup #retirewellsa #belvederetrust
0 replies
2 months ago
Olwake of Kia Weltevreden Park will go far. Kia Welties, look after and nurture Olwake
Dealership Name: Kia Weltevreden Park Sales Consultant Name: Olwake Mteto Date of Interaction/Purchase: 31st December 2025 and 15th January 2026 Vehicle Purchased: Mazda 2 1.5 Dynamic Feedback In a nutshell Olwake is a man of integrity he is disciplined, diligent, passionate and follows through on his promises. Communication: We found that his communication was always clear and concise. Communicating telephonically, over WhatsApp and email, his response times were always acceptable. He kept us informed throughout the process. Professionalism and Helpfulness: Olwake always demonstrated professionalism and courtesy, in his dress and in all of his dealings with us. Product Knowledge: He displayed sufficient knowledge about the specific vehicle we were interested in, as well as the legal regulations for the roadworthy and registration of the vehicle. Transparency and Honesty: He did disclose any known faults with the vehicle as required by the Consumer Protection Act and undertook to follow up with the vehicle service log book, the final registration documents and the spare key. These were completed, with no outstanding issues. He was honest and trustworthy; there were no price surprises or hidden fees not discussed upfront. The fitment of the reversing camera, two new tyres were carried through Kia. Negotiation and Process: We felt that these were fair and transparent, and he shared with us that we qualified for a “Black Friday” price discount. Recommendation: We would recommend Olwake and the Kia dealership to others, without hesitation. I look forward to following Olwake’s career. Best wishes Olwake, you will go far.
0 replies
2 months ago
*********** insurance, negligent and deliberately withold payments
Feedback on Pineapple Insurance (https://pineapple.co.za/) and Tracker (https://www.tracker.co.za/) By any measure and stretch of the imagination, you can find and experience first hand, ***** is soaring in South Africa, and around the world. The causes for this, can be boiled it down to one concept: big, uncaring companies have dehumanized customers and employees alike, creating a perfect playground for ******** mischief, incompetence and injustice. We are in no way accusing Pineapple of ***** but incompetence is very obvious in the Pineapple staff we dealt with. Many just stopped responding. Big tech companies or financial institutions don’t do enough to stop crimes or injustice to the “little people”. In a nutshell, we app**** to Pineapple Insurance in July 2025 as a result of a number of positive rave reviews on Hello Peter (https://www.hellopeter.com/). From our bitter experience we now question how these rave reviews were generated and posted on Hello Peter as at no time did we receive service that was even acceptable. From the engagement (sign up start with Pineapple in July 2025, we experienced incompetence and lack of experience and administrative backup by the signup staff. We app**** for 2 motor vehicles and our household goods to be insured in my husband’s name. We also wanted to have a “no excess”. We were mis informed, mis managed during the whole take on process with the consultant. Our household contents were left off by Pineapple and their ultimate response was to cancel the first policy as they said there were IT issues with the policy in my husband’s name. Due to administrative issues at Pineapple, the new replaced policy had to be in my name rather than my husband (the original applicant). It then took 2 months to cancel the policy in my husbands name and they kept deducting the premiums on the policy in my husband’s name as there IT system issues prevented the policy being cancelled. The hitch came when I had a no fault rear-end collision with my motor vehicle and we were advised of a R6200 excess as the policy was less than 6 months old. At no time was this discussed or mentioned. A tape recording of the initial sign-up discussions was requested by us, but later not received by us and we realized that with AI (artificial intelligence) these recordings could possibly be altered in favour of Pineapple anyway. We dealt with at least 21 different staff members telephonically, via WhatsApp and email and the infernal AI bot of Pineapple. Each time contact was made we would deal with another person in the call center bank. Generally, the telephone calls to us from Pineapple would be put down by Pineapple staff after 2 or 3 rings, and when we called the number back, the whole call center approach would repeat itself ad nauseum. We found it impossible to escalate our concerns and queries up the chain of command. Another frustration was dealing with automated responses, every time we contacted Pineapple we would get an automated reply to please provide name, email address, phone number, Id and policy number / claim number. I counted I provided this info 35 times. Logging a complaint is a joke. A Google search for the contact details of Martika Topp - Senior Claims Manager, revealed only her name, we had no access to her via telephone or email. In desperation, I made written contact with her on Facebook Messenger. We never did have a conversation with her. She committed to get staff to contact us, they failed in every attempt to contact us and have failed to give us the refund on the insurance premium for my written off motor vehicle. Staff actually **** to us saying that a write off settlement was paid into our bank account, when in fact it hadn’t, not until asking for proof of payment time and time again. It was finally paid, but after many weeks. Poor customer service is the norm at Pineapple, but time and time again Pineapple staff push for you to give them a good review. One staff member actually pleaded with my husband to change his poor review of his service. Poor customer service is our greatest cybersecurity vulnerability. This story makes that point by showing the alternative: good customer service can be our best crime-fighting tool. Know Your Customer shouldn’t be a check box on a compliance form. It should be standard operating procedure. And it’s worth the investment. Pineapple, s**** your AI bot and get to the nuts and bolts of your business. Stop opening up new tickets and claims for the same case. Stop your staff from asking for positive ratings to boost their personal performance bonuses. Instal better administration procedures and have dedicated claims handlers, with an appeal procedure when things go wrong. Tracker – now we were obliged to fit Trackers on both vehicles, failure to do so would nullify our policy. Both Trackers were I installed in plain sight in the centre top of both vehicle engines. What we weren’t advised of was there is a cancellation fee for the written off car. In conclusion, our insurance relationship has been terminated with Pineapple by us and we have moved on. So if you the reader, at considering Pineapple … don’t. Run in the other direction. We learnt a hard lesson with Pineapple, go through a broker and save yourself the tears and frustration in dealing with ill trained and *********** call centre staff.
109 replies
31 months ago
Great backoffice assistance
My first interaction with the back office staff. Great assistance with changing my profile password and also correcting our new additions birth date from 1970 to 2023. Both done shortly after asking for assistance. Thank you
0 replies
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