Active since Jul 2010
The AUDACITY of this vile bank. Downright shameless and despicable. The levels on which you disgust me knows no end. I compare your rotten character to the filth beneath a ***'s foot. After claiming for a pool pump you denied the claim based on report done by a **** who claimed it's not the pump it's leaking pipes. I have replaced the pump myself and it's still functional, no pipes leaking. You sent a second assessor who claimed your first assessor is a bull****ter. When i requested your second assessor's report you as absa stated i cannot see it because the assessor's personal details are on the report. In the process of cancelling the insurance you had the nerve to request the ID numbers of witnesses who signed the cancellation forms. hypocrites is what best describes absa too. You made news regarding RAND manipulation so it did not surprise me when the NFOSA gave despicable services too .I could see why you were so eager to send me to them if i was not happy with your outcome. This IS south africa where *******ion is rife. You are despicable and make me wanna puke every time you show me you have the nerve to call me to sell me your insurance policies after i cancelled.
While reading other reports concerning the NFOSA the only accurate conclusion to reach is that those employed there are either seriously mentally ill, grossly *********** or suffered serious vaccine injuries. That or collusion with banks which is highly probable due to this being SA. ABSA refused to disclose a 2nd assessors report relating to a claim. Despite a few mails to NFOSA which was mostly ignored, the last mail i received relating to the issue was when I was informed they awaiting absa bank's response. Months went by before they concluded that the matter is settled without so much as a explanation as to how they reached their conclusion while I was awaiting for a response from absa via NFOSA. When karma hit and I PROMISE it will, think of all the consumers you as NFOSA have conned.
After reading a media report recently regarding discovery members declining I must say it is no mystery and certainly well deserved. When i look at the shocking experience I am having after you have handed me over to debt collectors acting on your behalf I personally feel they reflect who you as discovery are. Your debt collector ITCBA made arrangements for me to pay discovery ,only for you both to turn around and instruct me to pay itcba...all this WHILE i am actively paying the arranged mothly installment, your collectors keep harassing me. Here's the latest from your debt collectors. SSDA sent me a sms. Their contact number DOES NOT WORK. I sent them a whatsapp message which they ignored. I called ITCBA. They tell me I should call SSDA. After calling discovery and speaking to Taariq I was informed they {ITCBA/SSDA}are the SAME company. Today a retard called me up from SSDA seeking monies. After explaining how i am getting the run around the mentally challenged tells me he is from ITCBA and they the same and he apparently mentioned it at the beginning of the call. When I asked him to check his "CALLS ARE RECORDED FOR QUALITY PURPOSES" to check what he said he became more confused. IF you as discovery cannot deal with professionals it's very clear why your members are on the decline. If you as discovery cannot MAIL me the correct info for which *********** debt collector to pay with their banking details included in the mail then I will be decreasing the arranged payments to be made.
Firstly I would like to take the opportunity to say that since moving away from discovery and joining another medical aid I have seen the major difference in amounts payable at specialists as opposed to discovery health clients. To me that is a win. Today my wife called to request a statement as you have handed me over to ITC business administrators. All she wanted was a statement and told the agent that despite paying, we have not received any statements. The arrogant consultant said we can go ahead and write our hellopeter complaint and put the phone down in my wife's ear during the conversation. Well here is your report. Judging by the amount of times discovery health is mentioned in the reviews against ITC business administrators within a country like SA filled with *******ion it seems you and ITC are colluding to ****** monies from clients. What I have now experienced between you as Discovery and ITC business administrators is that payment is made to your account but I am getting almost daily threatening sms's and calls claiming I made no payment for July. When I contacted discovery today I was told payment was received and was sent a statement. As per ITC I made no payment for July. The consultant named Katleho who possibly have mental health issues asked for payment for August too. It is not even the 20th of August. When I spoke to another consultant at ITC business consultants the ******** person could not give me a answer as to why they cannot see my payment for July, claiming their system did not update maybe. Since last month? Almost a month later? Who's fault is that? Meanwhile accusing people of not paying. When i spoke to a discovery health consultant i was told I made arrangements with ITC, yet I pay discovery so where do they get their payment info from If ITC can confirm I paid in June? Today a clown from discovery wanted to arrange for a broker to contact me regarding signing up for products from you. Imagine. The audacity. Kindly get your head out of your @ss. As for your mentally ill associates ITC business administrators, judging by the reviews here against them It seems even paying what is owed to you is a mistake because as per frequent reports here no paid up letters are issued. They not worth my time communicating with. Keep doing business with them. Please keep revealing who you are.
I moved from vox to afrihost hoping I made a wiser choice. I'm still hopeful I made the right choice. It doesn't help when you chat with a consultant on WhatsApp who has a attitude and is clearly stupid. To be spending a hour with the customer and instructing them to do all sorts of checks when the main problem is Waiting for vumatel to connect says alot. When I told the consultant to nevermind and that they not helpful, that is your que to be apologetic not arrogant. Train your staff better.
Not sure what the real issue is with vumatel. Ignorance,incompetence, laziness or a combination. What I do know is that you can't take 3 days and counting to connect a line and still be giving attitude when a customer calls in. I was with vox until the 31st march and should have been with afrihost the 1st but alas,still waiting. It's shocking that the IT industry is so arrogant yet so useless.
Dear basani hlungwane ,as promised In my email you failed to respond to I wish to bring to your attention what hypocrites absa are. If ever you heard some bible stories you'd know how Jesus despised hypocrites. As a ****ming "insurer" ,which many hellopeter reports here based on your service would attest to, you denied me the assessor report based on your reasons being the popi act. You claimed It is not for me to see the details of an assessor based on the popi act. You have the audacity to request 2 witness signatures with their ID numbers and physical address details on forms to cancel your worthless insurance policy. absa challenges itself to sink to different lows with every turn. There were no Witness signatures with such personal info required to take the bond but now it's necessary to cancel your *****ulent policy? You are despicable to the core. I thougt standard bank was the worse but you take that cake.
This complaint serves as undisputable proof that absa is not to be used as a insurer nor to be trusted. Following your dumb as a door nail assessor which claimed pipes are leaking and your demented "specialists" which rejected claim based on info provided by a idiot ,I have replaced my pool pump myself. Which now works 100 percent. Which your second assessor confirmed was the issue but your "specialist" rejected along with the assessor report. Your "service" is so lacking that a premature case against you was created by the ombudsman and they confirmed they received no response from you as absa and now a formal case is created and underway. Following this experience it is now clear you practice coercion as well. After requesting info on procedure to cancel HOC policy dating the 5th March you have still not responded. Neither to formal complaints. I have noticed your tricks and tactics to avoid quick and effective responses to clients by means of deliberately shifting goalposts by means of constantly changing reference numbers regarding the same issue and thereby extending turnaround time for providing feedback. While you may think it is clever it shows your blatant lack of sorting issues out. After speaking to many friends and going through reviews it is clear you have no business being in the insurance business and are de*****ing people on a large scale. Your "service" is beyond sickening.
This is my conclusive experience with absa regarding a previous 2 part complaint regarding an insurance claim for their homeowners comprehensive cover. Firstly I suggest these *****sters look up the word comprehensive before using it in their description for a policy. These clowns don't cover a gate motor nor a pool pump yet use the word comprehensive in their policy description. In conclusion to my previous correspondence after absa sent another assessor out it was shown that leaking pipes was not the cause for pool water not circulating but a faulty pump. No unusual water loss occurs and there is no suction on the pump. The assessor concluded also that some pipes could be replaced as the present pipes are for irrigation and not the cause of the problem but recommends it be changed. Before assessing, his name was made known as well as the company name assigned to assess. I received a mail, because ***ards can't pick up the phone to call, on the 4th March telling me the claim is still rejected. The reason? leaking pipes. The date on the rejection letter? The 10th feb. The exact same rejection letter as the first. When I asked to see the assessor's report I was denied the report stating popi act technicalities and that I should just accept their report as true and valid. Following this conclusion I have decided to seek alternative insurers who understands the meaning of the word comprehensive cover and sent a mail requesting procedure for replacing the policy with my own. That mail was sent the 5th March. I am still waiting for a response. To date nobody at absa can explain why my claim history on their portal was wiped. I have cancelled my idirect insurance and will soon be rid of HOC. Good thing Ntladi mthimunye took info into careful consideration before making a decision to reject a claim otherwise I could have been insured with these *****sters for way longer than I would of liked.
This is a follow up to my report dated 02.02.2025. Dear pravesh bejay, after going through the multiple reviews I am happily canceling my insurance with i direct. I cannot in good conscience be insured with such a deplorable insurer. As for my HOC insurance a specialist case manager mailed saying they would provide feedback by 28.02.2025. I am still waiting for nthabiseng to provide feedback. After sending a contractor to assess damage after my claim was submitted 29.02.2025 it was rejected. I contested that rejection and another contractor was sent out claiming the first contractor you sent was a idiot and clueless. As a insurer you seem to be actively involved with *****ulent activities. My claims history is blank on your portal which nobody can explain at absa. You send out contractors who refute claims while being totally ***********. The 1st assessor spent 5 minutes to assess. The second one you sent 40 minutes which did a better assessment and who reached the correct conclusion as opposed to the 1st one who refutes claims in ABSA'S favor. This claim needs to be sped up urgently so i can move away from a pathetic insurer like yourself. Furthermore your copy and paste response to this report does not negate your deplorable service. Actions speak louder than words .The reports written by other clients confirms how ********** your service are
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