UM
Unathi M
Active since Nov 2023
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Extremely Unacceptable Handling of My Card ***** case
Iam writing this review to express my deep dissatisfaction and frustration with the way Absa Bank handled my recent card ***** claim. Your decision to decline my claim on the basis that “my card was used for the transaction” is unacceptable, illogical, and shows a complete disregard for your customer’s safety and financial security. To be absolutely clear: • I never lost my card. • I never gave my card or card details to anyone. • I am based in Pretoria, yet the *****ulent transaction occurred in Durban — a place I was not in, and have no connection to. Instead of investigating this properly, Absa simply pushed the responsibility back onto me, as if I authorised a transaction hundreds of kilometres away. This is irresponsible and highly disappointing for a bank that claims to protect its customers. What makes this even worse is the timeframe. It took Absa over 32 days to provide feedback — far beyond the reasonable waiting period for a ***** investigation. After such an unreasonable delay, the least I expected was a thorough investigation and a fair outcome. Instead, I received a baseless decline that completely disregards the facts. Your handling of this matter shows a lack of urgency, accountability, and respect for your customers. I trusted Absa with my money and my security, and you have failed me on both. I demand that this claim be reopened and properly investigated, including location verification, device check, transaction analysis, and any CCTV or merchant-side verification available. I will not accept being held liable for a transaction I did not perform. If this matter is not addressed promptly, I will not hesitate to escalate it to the Banking Ombudsman and consider moving my accounts to a bank that takes ***** seriously. I expect immediate feedback.
53 replies
8 months ago
Very bad service
Bought car at their Boksburg branch. I noticed the trye had a problem when I was driving from the dealership to home I reported it to the salesman and the manager. Was told to send the pictures and the invoice as I ended buying a new run flat tyre for R3500. It was back and forth till the manager stopped taking my calls.
0 replies
8 months ago
Mr
They staff is very friendly and customer centric. They explained in detail the service that was carried out. I was given a R500 discount through their partnership with KingPrice insurance. My car came very clean and it felt like I was driving it for the first time. They are better than most of the car dealerships service center I have been too. Without a doubt they deserve a 5 star rating
0 replies
22 months ago
Bad service
I’m writing this to express my disappointment about your service. I bought a BMW at your Boksburg branch in Feb this year. Upon taking delivery of the vehicle I saw a warning about a tyre pressure and stopped at the garage to pump the tyre. You we’re already closed for me go back. On the following morning the tyre was flat again. I informed Jaco, the salesman that assisted me when I bought the vehicle. I went to Supa Quick and they saw that the tyre was patched and I they advised that the tyre can’t be repaired as it would be dangerous to do so. They also noted that both front tyre expired including the patched one. I paid R7000 for two new tyres. I spoke with the salesman and he promised to escalate the matter to his manager (Gary). The manager refused to refund me at least for one tyre. I have been sending countless emails to him. At first he asked me to send photos and invoice which I did and when I made a follow up with emails he did not respond. I also called him and he promised to look into the matter. He never got back to me. I’m so disappointed by your service 😡😡😡😡
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)