LM
Laurie M
Active since Aug 2010
6
Reviews
0
Industries
Reviews
6 reviews63 months ago
Great service, products need thorough checking before delivery.
I ordered a demo iPhone from Techexchange which was promptly delivered. Upon setting it up I discovered that the battery was not good ( only 81% max capacity). I called MD Richard Mincer who agreed that this was unacceptable and sent me a replacement phone. This one’s battery was better (95%) and when I informed him, he said that if I was not satisfied with it within the following month, that he would exchange it again. So, personal service very good, but that should thoroughly check their phones to ensure that everything is as promised, I.e. “as new”.
0 replies
97 months ago
Bad on Vox who do not appreciate their old customers!
I have been a customer of Vox for many years and have been happy with their DSL Internet service. I recently checked their web site and found that the price for their capped DSL service was R20 less per month than I had been paying. Upon contacting them, they informed me that the lower price applied only to NEW customers. Now, what does that say to you? That they are trying to attract new business in a high competitive market? Yes. That they care about their longtime old customers? NO! Ok then , Vox, if you don't care for my business, then I will take it away from you. Not that you will give a damn.
212 replies
121 months ago
Excellent service
We ordered a standard length queen size mattress from the Montague Gardens branch on the basis of the size of the bed we were having made for us by another company. Once the bed arrived I arranged for delivery of the mattress, which we unpacked and placed on the bed base, only to find that the bed supplied was extra-length, not standard! As the bed had been custom-made, there was nothing we could do on that score, so we asked the Bed City manager if we could exchange the mattress for the extra-length size. He made a special effort to get it replaced for us, even though it had been unpacked. We were not charged for the additional transportation of the new mattress either. Excellent service!
0 replies
121 months ago
Hands-on management
I bought some boards at the Table View branch which I discovered would not fit into my car. I was told be the cashier that I would have to have the items credited to me, then repurchase them and request transport. The store was busy and this would have taken some time to do, so I asked if there was no way that I could just pay for the delivery. At this point the manager (Riaan) appeared and sorted it all out. Not only did he arrange for delivery within a couple of hours, but I was not charged. Excellent service, Riaan!
75 replies
123 months ago
Staff show no interest in serving
I visited the Milnerton store about 30 minutes before closing. I was one of about 3 customers there at the time, and wanted some information. There were 5 staff members behind the counters: 2 were in deep conversation, the other three were fussing over a till display. They knew I was there, yet none of them so much as looked at me. I wondered whether I had become invisible! After standing in front of them for about 3 minutes, I left the store in disgust. I will never return.
75 replies
135 months ago
Bonitas don't know their own rules
The claims made on behalf of my son who has been living in Thailand for the last almost 2 years have fallen on deaf ears. He was diagnosed with a condition in SA before he left the country, and initially the claims for his treatment and medication in Thailand were honoured by Bonitas.<br> Recently, however, my claims were referred to Europe Assistance who, after telling me that they had nothing to do with Bonitas, said I could send my claims to them, which I did. After hearing nothing for 3 weeks, I followed up, only to be told that the claims had been forwarded to Oojah Travel (Hollard) who eventually sent me a letter of rejection of all claims. I then referred this response back to Bonitas, who have since failed to replay satisfactorily, except to give me new reference numbers each time I called. My request to speak to a manager was ignored. I nevertheless got an email asking me to rate the service provided by Bonitas!!!<br> <br> My Initial enquiry was sent to Bonitas on 3 Dec 2014. There has been no follow-up on the part of Bonitas.<br> I sincerely hope a senior manager gets to read this complaint and takes it seriously. I am out of pocket by several thousand rands so far.
77 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
3 (50%)
1 Star
0 (0%)