Active since Dec 2023
Our initial service was a good experience, however soon this turned into a real nightmare, 1) they broke a plastic part when trying to install a cabin filter (never replaced) 2) Replaced oil pump as there was oil in water reservoir (Never flushed the system) 3) When Car was in for oil pump, it was parked outside and a hailstorm caused damage, they told me they were NOT responsible?! They lie and deceive their clients, when there was a hail storm a specifically asked if they had the car parked inside, they **** and said yes. The plastic part THEY broke has never been replaced
Not only does no one pick up the phone at Value Added Products Services for the past 2 days, but when you call the other Daildirect services you are always “put through” to another line that no one picks up. The garage that needs to work on this claim and needs approval has been trying for the past 3 days to get hold of this department.
I have been with Vodacom for decades, I never opposed the costs as I felt I received a quality connection. However recent increases have been done in such a way that I find absurd and should be ******* (if they are not?)! How can a business change a contract? to a higher contract and higher cost without consent?!? I receive more minutes however I do not need that!