MM
Mona M
Active since Dec 2023
7
Reviews
0
Industries
Reviews
7 reviews16 months ago
Shocking service Makro online shoppers
On the 29th of November I placed an online order from Makro. I was promised delivery on the 2nd of December. Needless to say up until now I have still not received my goods, it is almost impossible to get hold of their customer online service centre as the call drops after holding of for upto 20 minutes. Trying to email them is just as annoying as you get automated email replies! MAKRO your service is shocking! I recommend that online shoppers stay away from Makro to avoid stress, disappointment and anxiety! If you have ordered Christmas presents online with Makro, please make another plan just incase you end up with no gifts for your loved ones.
56 replies
20 months ago
Thank you Shamima from BedZone
Thank you to Shamima from BedZone for her efficient efforts to refund the money on a bed that we returned. I recommend to people that are looking to purchase a new bed that you visit all stores that sell beds before making a decision.
53 replies
20 months ago
Shocking Service and Lies!
After undergoing major spinal fusion surgery in the beginning of May this year, we purchased a new bed from BedZone, Princess Crossing, Roodepoort. The bed cost is R9000.00 and an additional R400.00 for a mattress cover in order to qualify for their 100 day return policy. This is quite a substantial amount for pensioners! We noticed that the mattress was showing signs of sagging within less than 100 of the purchase date and went to the store on the 7th August to report the matter. The response that we received from the staff was shocking! They demanded that we return with photos and a video of the mattress so that they could send them to their 'Inspector'. We reminded them that we were within their 100 day return policy and they said that we should still bring them photos and a video. Staff member Thato promised that he would contact their manager in the meantime and get back to us after showing us an alternative bed that they could give us. We phoned the store two days later and we're told that Thato was not at work. The lady that we spoke to on the phone was rude and obnoxious with my husband and I took over the call and told her we wanted the problem solved by the end of the day. She said she would call us back, which she did not do. I have great difficulty with my speech as a result of healing from the surgery and find the treatment we received from the staff at this store as unacceptable. We want BedZone to refund our money and come and collect their inferior quality bed in order for us to purchase a decent bed, which I desperately need in order for my body to heal properly from the surgery I underwent.
265 replies
26 months ago
AVOID GL TREE FELLERS
GL Tree Fellers quoted on the removal of a huge pine tree after a severe storm we had, which ripped the tree out the ground, causing half of it to land into our neighbours driveway. Once they had received the go ahead for the work, we experienced many excuses from Mornè, who is the owner of the business, with regards to the delay in commencing with the job. Excuses, one after the other when finally three days later, they started with the job. There was no supervision during this time. The quotation included the removal of the tree and the stump. Their equipment frequently gave problems during the procedure. Mornè contacted us late in the afternoon requesting that we pay him half of the agreed terms, we declined as the tree and the stump still had to be removed from both ours and the neighbours property. The following day Mornè was here for a short period and then left, leaving his team to continue with the work, Which took ages because of the poor condition of the equipment they had to work with. The rubble from the tree felling was carried out on our property the same day and our neighbour was promised that the last of the branches on his property would be removed the next day, which never happened. After many phonecalls to Mornè, mostly unanswered were made. Eventually our neighbours had the rubble removed at their own cost. I contacted Mornè and we agreed that he would send a truck to come and remove other garden rubble at no cost, which would have taken place this morning, because we had already paid him cash, in full payment for work that was incomplete. As pensioners, this leaves a bitter taste, it appears that we have been ****med and the business owner keeps breaking promised, ignores phone calls and is still out there conducting business as usual.
0 replies
29 months ago
Rain's bad customer care service!
Why are bogus isp allowed to con money from trusting consumers? Rain has almost R900 of my money in their bank account which I paid them for a disfunctional internet service. It seems they only respond when hello Peter informs them of a review, hence my third review on empty promises from this entity. I returned their product to them last week already and was told that my money would be refunded. No prizes for guessing 😕 I have since had no further information from them regarding my refund. I will be back on a regular basis until they refund me. Shame on you Rain, you promise the 'world' in your sales pitch and leave potential clients out in the ☔ after your unfulfilled promises.
774 replies
29 months ago
Rain - never again & I will not recommend your services
I am still waiting for Rain to collect their router and for a refund on my cancellation. It will be interesting to see if I get a refund for the money I have paid them for their appalling service.
258 replies
29 months ago
Avoid RAIN Internet Provider
Rain internet providers are the worst experience I have ever had! They charged me R288 from the day I phoned them, I was paying for a service that I did not even have the router! Since delivery of the router I have phoned them numerous times because my desktop was not picking up the internet. I was sent an email explaining WhatsApp I needed to do to connect my PC, needless to say it didn't work. There call centre staff are *********** and there is ABSOLUTELY NO OTHER WAY that you can contact them. Out of desperation I asked them to cancel my contract with immediate effect, this after having paid my bill for the full month of December. I was told that my cancellation would be confirmed with an email, big joke 🤣 I am still waiting! I urge you, please find another internet provider and AVOID RAIN ALL TOGETHER! They are quick to sign you up but there is NO BACKUP when you need them.
142 replies
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1 Star
7 (100%)