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Dylan M
Active since Dec 2023
2
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2 reviews9 months ago
Bought My First Car With King Cars, And It Turned Into A Nightmare.
I purchased a 2021 Hyundai Grand i10 from King Cars Bellville in March 2024 and also took out an additional interior/exterior maintenance policy. From the moment I drove the car, I noticed it veering slightly to the right. I flagged this during the test drive, and the sales consultant brushed it off as “just the road.” Trusting their word, I moved forward with the purchase. However, the problem persisted from day one and worsened. When I finally raised it again after a month of ownership, the sales consultant denied our previous conversation. They arranged a wheel alignment, but it didn’t fix the issue. I then discovered the oil level was empty — just weeks after the car had supposedly been serviced before delivery. King Cars booked the car at Hyundai N1 City for a check-up. Hyundai topped up the oil and told me to return after 1000km. When I asked about the steering again, they confirmed the steering was off-center and said the previous alignment wasn’t done properly. I returned the vehicle to a different alignment center, per King Cars’ instruction — still, no fix. This back-and-forth between King Cars and Hyundai continued for months. Eventually, after more oil loss, they diagnosed a blown gasket — on a car with under 50,000km that I had only owned for a few months. I had to chase both Hyundai and King Cars for information. King Cars gave me a basic loan vehicle that didn’t even have central locking. After I complained, they swapped it for a more appropriate vehicle — but still, I had to deal with inconvenient car swaps and check-ins for a problem I didn't cause. To make things worse, they expected me to coordinate directly with Hyundai, handle bookings, follow up on repairs, and take full responsibility for resolving the issue — even though I bought the car from King Cars, not Hyundai. Only when I complained furiously did they finally step in and assist with Hyundai directly. The steering issue still persists to this day, despite: • 3 wheel alignments • 5+ visits to Hyundai • Multiple complaints • Zero accountability Today, I followed up on the interior/exterior maintenance policy I purchased for R5000 with the vehicle. At the time of sale, I was told that for 2 years, I could bring the car to King Cars for repairs to minor scratches, dents, scuffs, and upholstery damage — and that it would be sorted out, no hassle. That was the pitch, plain and simple. Now, a year and a half later, I want to sort out some scratches, I was suddenly told a very different story: 1. The repairs must be done off-site at a third-party company. 2. I must first get a quote, then wait for approval from some external “traffic committee.” 3. There is a monthly claim limit of R3000, which was never disclosed at the time of sale.(So I've lost out on over a year of claiming, because I thought I'd rather go at one time and have them do it all together at the same time.) 4. The quote I received was R4000, and I was told I must pay the full amount upfront, and then get reimbursed!? • I must also cover the shortfall out of pocket.(Almost R1000) I left feeling completely frustrated and embarrassed — standing in the middle of a process I never signed up for. When I brought this up to King Cars again, I was told "this is the process". No ownership. The policy I paid for through King Cars is now apparently not their responsibility, and I’m once again left doing the legwork — just like I had to with the mechanical issues from day one This has been a deeply disappointing experience from start to finish. King Cars Bellville sold me a defective vehicle, failed to take accountability, provided poor after-sales service, and left me to chase resolutions that should have been their responsibility. I regret ever trusting King Cars, and I would caution any potential buyers to document everything, ask hard questions, and not take vague answers at face value. This experience has cost me months of stress and inconvenience — and I still don’t have a properly functioning car.
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29 months ago
Unprofessional and complete lack of customer service.
Unprofessional. No customer service. No communication. Placed an online order. after receiving absolutely no feedback for over 2 weeks, I emailed them, they then told me the item was not in stock and asked for my banking details for a refund. Thinking I would be receiving my parcel any day now. Nope, was not receiving anything at all, not even an apology either. By the way, that item is still online (3 weeks after the fact of telling me there is no stock) for sale https://chamdor.com/collections/tapestry-fabric-1/products/150cm-tapestry-fabric-up148-108. Pathetic.
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