LV
Leane A
Active since Dec 2023
4
Reviews
0
Industries
Reviews
4 reviews23 months ago
SHOCKINGLY BAD - Don't Bother!
If there was an option for ZERO stars, I would give it. Firstly the proof gets sent to the incorrect number. I sent numerous emails requesting an update, NO REPLY. Finally get a hold on the WhatsApp line just to learn they sent the proof to the incorrect number and didn't bother to follow up for the rest of the week. Had the proof sent to me. SPELLING ERROR even though the name was typed correctly when ordered on the website. Finally got a new proof and approved within minutes. Week and a half after placing order, if finally arrives via courier. Guess what... INCORRECT ITEM. I received someone else's order. Let the Malvern branch know. I'm still awaiting feedback. If you're looking for decent service is a reasonable timeframe, I suggest you stay FAR AWAY from Copy Magic.
0 replies
23 months ago
I needed to cancel my policy
I needed to cancel my policy. The assisted me promptly, professionally and went the extra mile to make sure I understand the terms. Friendly advisors!
53 replies
28 months ago
FANTASTIC SERVICE! Ordered, shipped & delivered in less than 24 hours)
FANTASTIC!! EXCELLENT!!! YES YES YES!!! I placed an order on their website & paid via Apple Pay. I immediately received an order confirmation via email (Thursday 21/12/2023 @ 12:10) By 13:27 the same day, I received an email update that my order has been shipped. They attached a tracking number as well as a website should you wish to track your order. I stay in an outline town in KZN so naturally, I expected the courier to take 2-3 working day. I was pleasantly surprised when the courier was at my gate with my order on Friday (22-12) @ 08:54. Order places, shipped and delivered in less than 24 hours! Great job Torch SA team! Keep up the fantastic service.
0 replies
28 months ago
SHOCKINGLY PATHETIC SERVICE!! STAY AWAY!!!!
ABSOLUTELY PATHETIC!! If i could take away the 1 star and put zero, I would! I placed an order (OL3030) & paid online on Thursday. I instantly received an order confirmation email. I purchased the item as a gift & learnt that the person it was purchased for, already has 1. Within 2 hours of placing the order, I requested it be cancelled & refunded. I attached an account confirmation letter from my bank with banking details. I then called and spoke to Petro to confirm the process regarding cancellations & refunds. I did not get any feedback, so I called later that day. They found my email in spam & said that they would attend to it. I've sent 5 emails and made a total of 9 calls after that to get an update on the refund. ZERO RESPONSE VIA MAIL even though I requested with every mail that they would at least acknowledge receipt. ZERO CALL BACKS EITHER. NOTHING. Petro was helpful in continuously checking with Eve who was responsible to emails & for submitting the refunds however, NOTHING FROM EVE. (eve@olight.co.za) I kept calling. I again spoke to Petro (The Friday), she assured me that the refund will be done "today" and apologized. Low & behold. It is now the next week (a day short of a week later) and NOTHING. I yet again called & insisted on answers. I got transferred to Jean (The General Manager).... SHOCKING!! He was point blank rude! Continuously spoke over me. After I had offered to send all the emails & my call logs to him, he merely commented that he cannot do anything more and will arrange the refund today. (DID ABSOLUTELY NOTHING YET COMMENTS HE CANT DO ANYTHING MORE) What a joke! I requested that he calls me back or sends me an email once he 'investigated' where the delay came from & he just brushed me off saying that he will under no circumstances tell me how he disciplines his staff if he decides to do so. I clarified & said that I'm merely asking for feedback on what the hold up is & reported the bad service to him so that they can work on bettering themselves in this department. CLEARLY THE TEAM'S ATTITUDE AND WORK ETHIC IS A DIRECT REFLECTION OF THEIR MANAGER. So terribly disappointed!! (And still no refund) Thank you to Petro, who has been doing as much as she possibly could to try and assist me and make up for the incompetence of her superiors. All and all. Just terrible. I would stay as far away as possible. There are many sites selling the same products that ships the same day with exceptional service! I ended up purchasing another Olight product from Torch SA and received a tracking number within 1.5 hours from ordering. My order was delivered to my door before 10 am the next day. STAY AWAY FROM OLIGHT.CO.ZA
129 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)