Aqeela S's Profile | Hellopeter

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Aqeela S

Active since Jan 2024

4

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0

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4 reviews

5 months ago

Frustrating insurance claim experience with Hi Online

Frustrating insurance claim experience with Hi Online. Bought a spare phone for husband, took out insurance, but when damaged, the claim process was a nightmare. - Took almost a month to find a store to accept the phone for claim - Insurance company took another month to process, then said phone couldn't be repaired, offered R3000 voucher - Voucher limitations: - Couldn't use on sale phones (like Samsung A16) - Couldn't choose a more expensive phone and pay difference - Unused amount forfeited, couldn't buy accessories or add to account - Ended up with lower-quality phone - Disappointing experience, wouldn't recommend Hi Online insurance. Contrast with MTN Insurance Mobility 24, which has been smooth and quick.

0 replies

MTN South Africa

27 months ago

MTN ref ***

Very annoyed at this point , currently on the line with MTN for almost 30 mins , been transferred to 4 different people and no body can give me answers, cancelled my contract in feb 2024 as my contract came to a end , in the start of May I discovered that there has still been debit orders going off for the contract with MTN I then called in again and the person I spoke to confirmed that they can see a request for cancellation but the consultant I spoke to in Feb did not put it through and they couldn’t tell me why , I was then advised they will investigate and get back to me on a refund it is now weeks later and no call or anything from MTN , I then called and been pushed around from person to person as it seems like no one wants to take the blame , this is not acceptable and very annoying, 4th person said she will be putting me on hold to check something but guess what she just transferred me back to the que like whyyy can this people not help me

0 replies

30 months ago

Mr Price 360 insurance

Mr Price 360 insurance, what a waste of time , have to struggle to claim for your own money , request multiple documents but still it’s not enough. You request to be transferred to a supervisor, they can’t transfer , ask for a contact number wait 5 minutes cause they need to get the number from the supervisor, obviously advise supervisor of issue , a minute after getting the number I call , Sharon is not available straight to voicemail , Wow

1 reply

31 months ago

Snatcher refund

On the 25th November 2023 Snatcher advertised Black Friday items on sale, I purchased 4 of 1 item, on the 5th Dec I have still not received any communication from snatcher regarding my delivery I then emailed them, I was then told they cannot fulfil the order due to product shortages, I requested the refund into my bank account, sent everything they needed, it is now the 11th Jan 2024 basically 7 weeks later and I have still not received my refund , I have been emailing almost daily and all the response I get is that my refund is being processed, I have purchased online at various online stores and refunds usually takes 3 -7 days this is really unacceptable

3 replies

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2 Star

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1 Star

4 (100%)

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