LM
LIHLE M
Active since Aug 2010
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Exceptional Service from Pertunia Sindane at Credit Gateway
I would like to express my sincere appreciation for the excellent service I received from Pertunia Sindane at Credit Gateway. This follows an unpleasant incident where the initial lady assisting me was rude and even told me I was “going through January stress.” I immediately requested to speak to her superiors because I felt disrespected as a client. From the moment I was connected with Pertunia Sindane, everything changed. She treated me with respect, patience, and genuine care. She listened to my frustrations, ensured I felt valued, and assisted me with exceptional professionalism. Thanks to her dedication, all my accounts were resolved and paid, and I left the interaction completely satisfied. I would also like to extend my gratitude to Itumeleng M, who initially assisted me, when I was introduced to Credit Gateway and she provided great support from the start. Both Pertunia and Itumeleng deserve to be recognised and rewarded for the outstanding service they provide. Thank you to the Credit Gateway team for having such committed and customer‑focused individuals. Much appreciated.
0 replies
3 months ago
Complaint Against FNB – Failure to Provide Settlement Letter and Poor S
Complaint Against FNB – Failure to Provide Settlement Letter and Poor Service Dear HelloPeter Team, I would like to lodge a complaint against FNB regarding extremely poor service and ongoing runaround while trying to obtain a settlement (paid-up) letter for my credit card account, which was previously under debt review. Yesterday, I contacted FNB to request a settlement amount letter for my credit card. The consultant assured me that the paid-up letter would be sent to me within 4 business hours. Today, instead of receiving the promised attachment, I received an email stating that my account had been terminated from debt review. However, there was no attachment included, despite the email implying further documentation. The email instructed me to contact the Card Department on 087 736 7846 or creditcardlegalcollections@fnb.co.za. When I called the provided number, I was transferred to the FRB Debt Review Centre, where I was informed that they could not assist me and that only the Legal Department could help. I was then transferred to Credit Card Legal Collections, who in turn told me that I needed to contact Debt Review again, claiming they were the only department that could assist. When I asked to be transferred back, the consultant stated that she did not even know the Debt Review Centre’s number. I then attempted to call the number myself, but it does not go through. This has been an extremely frustrating experience for what should be a simple request. I have been sent from one department to another with no resolution, no accountability, and no assistance. I feel that my time is being wasted unnecessarily. I am simply requesting a settlement/paid-up letter, which I was promised within a specific timeframe. I would appreciate HelloPeter’s assistance in escalating this matter so that FNB can provide the required documentation and resolve this issue promptly. Kind regards, Lihle Morerwa
224 replies
6 months ago
Complaint Title: Unacceptable Delay in Providing Prescription Letter – Standard Bank Collections
Complaint Title: Unacceptable Delay in Providing Prescription Letter – Standard Bank Collections Complaint: On 25 September 2025, I submitted a request for a prescription letter to collectionsadmin@standardbank.co.za . To date, I have not received any response or the requested document. After more than a week of waiting, I only received an acknowledgment email three days ago with the following message: “Dear Sir/Madam, We acknowledge your email and will respond to your complaint within the next 24 hours (excluding weekends and public holidays). The reference number for this request is: If you wish to respond to this email, please do not change the subject line. Kind Regards, Standard Bank Collections Admin, Client Segment Credit CRR Executive Complaints.” The email did not even include a reference number. Following that, I sent a follow-up email expressing my disappointment and emphasizing the urgency of my request. Despite this, I have still not received any response. I urgently need the prescription letter to finalize matters with other financial institutions that have already provided settlement letters, which will expire within 7 days. Standard Bank’s delay is directly preventing me from resolving my financial matters in time. This level of service is completely unacceptable, and I am requesting immediate action and the issuance of my prescription letter without further delay.
265 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
2 (66.66666666666667%)