NJ
Nooraan J
Active since Jan 2024
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Vehicle Failure After Incorrect Repairs by Audi Claremont
I am submitting this complaint regarding Audi Claremont and repeated incorrect repairs carried out on my vehicle over the past two years. Each year, my vehicle’s warranty has been extended, and the battery replacements were carried out during these periods. Despite this, the battery has now failed in under 9 months on two consecutive occasions, which is entirely inconsistent with normal vehicle ownership. I have never owned a vehicle that required a battery replacement within such a short timeframe. Audi Claremont replaced my vehicle’s battery. Less than 9 months later, the battery failed, placing me in a dangerous situation. This followed a similar battery failure the previous year, also shortly after a battery replacement by the same dealership, which nearly resulted in an accident. After the most recent failure, an independent Audi specialist confirmed that the incorrect battery type was installed: • Installed by Audi Claremont: EFB battery • Required for my vehicle: AGM battery (as per Audi specification for start-stop systems) This is now the second consecutive year that Audi Claremont has installed a battery not suitable for my vehicle. Installing an EFB battery where an AGM is specified compromises the vehicle’s energy management system, leads to premature battery failure, and creates a serious safety risk, with potential damage to the alternator, battery management system, and onboard electronics. I have consistently supported and advocated for the Audi brand. However, this experience has significantly eroded my trust, particularly given that these failures occurred while the vehicle was under extended warranty and serviced by an authorised Audi dealership. If this matter is not resolved promptly, I will escalate it to the Motor Industry Ombudsman of South Africa (MIOSA).
0 replies
3 months ago
Extended Warranty, Repeated Failures every year
I am submitting this complaint regarding Audi Claremont and repeated incorrect repairs carried out on my vehicle over the past two years. Each year, my vehicle’s warranty has been extended, and the battery replacements were carried out during these periods. Despite this, the battery has failed in under 12 months on two consecutive occasions, which is entirely inconsistent with normal vehicle ownership. I have never owned a vehicle that required a battery replacement within such a short timeframe. In January 2025, Audi Claremont replaced my vehicle’s battery. Less than 12 months later, the battery failed, placing me and my son in a dangerous situation. This followed a similar battery failure the previous year, also shortly after a battery replacement by the same dealership, which nearly resulted in an accident. After the most recent failure, an independent Audi specialist confirmed that the incorrect battery type was installed: • Installed by Audi Claremont: EFB battery (incorrect coding of battery for my vehicle) • Required for my vehicle: AGM battery (as per Audi specification for start-stop systems) This is now the second consecutive year that Audi Claremont has installed a battery not suitable for my vehicle. Installing an EFB battery where an AGM is specified compromises the vehicle’s energy management system, leads to premature battery failure, and creates a serious safety risk, with potential damage to the alternator, battery management system, and onboard electronics. I have consistently supported and advocated for the Audi brand. However, this experience has significantly eroded my trust, particularly given that this occurred at an authorised Audi dealership. I have raised this incident with Audi, but I still have not received a response. If this matter is not resolved promptly, I will escalate it to the Motor Industry Ombudsman of South Africa (MIOSA).
0 replies
25 months ago
FNB ALLOWING *****ULENT ACCOUNTS TO BE OPENED
FNB allowing *****ulent accounts I am writing to urgently seek assistance in a matter of grave concern involving the unauthorized creation of an account with FNB. Despite my relentless efforts, FNB has not taken the necessary steps to close the unauthorized account, which was established without my knowledge or consent and amounts to R64,000. Compounding the issue, I do not possess the credit card associated with this account. This situation poses a severe risk to my financial stability, and I am deeply distressed by the lack of action from FNB. Moreover, FNB has been uncooperative in providing crucial information such as who created the account, when it was established, and the details of due diligence conducted on the contact information associated with my account. Additionally, I am puzzled as to how someone could change my personal details without my knowledge or consent. I urgently seek your intervention to compel FNB to take immediate action in closing the unauthorized account and to provide transparency on the circumstances surrounding this incident. Furthermore, I request guidance on how to remove this account from my ITC profile, as the continued presence of this unauthorized account poses an unacceptable risk to my financial standing. After requesting this information to be removed, they've added an ADDITIONAL credit card account to my bureau profile!!!!!!! It’s been 5 months including escalations to the CEO and still no response. I am disgusted by FNB and will do whatever it takes to make the public aware of their ********* practices
53 replies
27 months ago
FNB allowing *****ulent accounts
I am writing to urgently seek assistance in a matter of grave concern involving the unauthorized creation of an account with FNB. Despite my relentless efforts, FNB has not taken the necessary steps to close the unauthorized account, which was established without my knowledge or consent and amounts to R64,000. Compounding the issue, I do not possess the credit card associated with this account. This situation poses a severe risk to my financial stability, and I am deeply distressed by the lack of action from FNB. Moreover, FNB has been uncooperative in providing crucial information such as who created the account, when it was established, and the details of due diligence conducted on the contact information associated with my account. Additionally, I am puzzled as to how someone could change my personal details without my knowledge or consent. I urgently seek your intervention to compel FNB to take immediate action in closing the unauthorized account and to provide transparency on the circumstances surrounding this incident. Furthermore, I request guidance on how to remove this account from my ITC profile, as the continued presence of this unauthorized account poses an unacceptable risk to my financial standing. It’s been 2 months including escalations to the CEO and still no response. I am disgusted by FNB and will do whatever it takes to make the public aware of their ********* practices
58 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)