LP
Lesiba P
Active since Feb 2024
4
Reviews
0
Industries
Reviews
4 reviews26 months ago
Service your car here if you have patience
I think the service centre is understaffed. I make arrangements when booking my car for service and then remind the staff in the morning. I politely request to receive my car at 15:00 to allow me to fetch kids at school. I have never received my car at the said time (the 5-6 times I took my car between 2022-24), it’s always 1-2 hours late. Does not even matter if my car is first in the line 😞. Of all the cars I have owned … ford, Opel, BMW. This was a fair request. For some reason, this is something VW cannot do. The strange thing is VW customer care call me everytime about my experience. I give my honest feedback and here we are 2 years later and nothing has changed. This dealer is close to home. My next service will be closer to work. I hope this experience is dealer specific, but I think it’s a VW problem. The staff always complain that the system is slow when they need to give me paperwork detailing work carried out. I am stuck with VW as I love my car. And it’s been very reliable limiting my interaction with VW 😌.
0 replies
26 months ago
Service your car here if you have patience
I think the service centre is understaffed. I make arrangements when booking my car for service and then remind the staff in the morning. I politely request to receive my car at 15:00 to allow me to fetch kids at school. I have never received my car at the said time (the 5-6 times I took my car between 2022-24), it’s always 1-2 hours late. Does not even matter if my car is first in the line 😞. Of all the cars I have owned … ford, Opel, BMW. This was a fair request. For some reason, this is something VW cannot do. The strange thing is VW customer care call me everytime about my experience. I give my honest feedback and here we are 2 years later and nothing has changed. This dealer is close to home. My next service will be closer to work. I hope this experience is dealer specific, but I think it’s a VW problem. The staff always complain that the system is slow when they need to give me paperwork detailing work carried out. I am stuck with VW as I love my car. And it’s been very reliable limiting my interaction with VW 😌.
0 replies
26 months ago
Great service
You never appreciate great service till you get terrible service. I always find the car and the paperwork ready after each service. I never have to wait.
0 replies
26 months ago
They do what they say
Been with budget for the past 8 years. Covered for cars and household content. They have always honoured each claim. The only irritating part is the annual dance where they increase premiums and I have to call them back to reality
58 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
0 (0%)