TM
Tshepioso M
Active since Feb 2024
3
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3 reviews16 months ago
Pool water
Hi Blue Marlin Hotel, I was a guest at your hotel, we arrived at the hotel on the 23rd and I was in room 9. I was happy with everything till my husband and son got sick on Christmas day first it was my son 9 years old in morning, woke up with a sore tummy, vomting and had diarrhoea (he has been swimming since we arrived) and could not eat anything ,after breakfast my husband decided to go swim 12:30 we all went for Christmas lunch that they prepared for the guests immediately after he was done eating he did not feel ok and went back to the room to take a nap while we were still sitting outside my husband was trying so hard to survive as he was vomting, nausea and diarrhoea ( bad stomach cramps) later when we got to the room we find him sleeping and he told us what his been though and we all thought it was the hotel food but than on the 26th we all left for Ushaka marine we did not eat from the hotel (no one was sick).Friday the 27th I told my daugther let swim we cant come here and not swim as we leaving tomorrow, the whole day we swam but did not eat any food from the Hotel, guess what? me and my daugther did not sleep that night same symptoms as my husband I felt like was was gone die, we woke up very early that morning by 7:30 we were all done leaving the hotel I didn't say anything to the reception ladies as I was not feeling good ( I am sure that we are not the only people who got sick from the pool water). PLEASE MAKE SURE YOU CHECK THE CHEMICALS USED TO CLEAN THE POOL BECAUSE ONE DAY SOMEONE IS GONE DIE FROM THE POOL WATER.( just worried about some other guest who was pregnant and was swimming with us😥I feel so sorry for her if she got those stomach cramps😓) Yes we all went to the DR Sunday morning and he confirmed that its the pool water and not food poison
0 replies
26 months ago
Unauthorized amount
Last week Monday early morning I received a SMS from MTN that I own R570. I called MTN around 8 to talk to a consultant to ask what the amount is for since my account was debited the normal amount in January (I dont owe anything) the consultant couldn't explain what the amount is for as its not on the invoice and not even on the statement she will investigate the amount next day I receives another sms that MTN will debit into my account and I should have enough fund of the R570 without my authorization or my knowledge (red flag) and I called again to ask can someone please tell me what's this amount is for no one can explain ( in the mean time am getting SMS from MTN that a JAB payment has been set while I don't even know what that means and SMS of Ref numbers I cant even count how many times I received those SMS. I have lost count how times I have called MTN to find out what the amount I was been charged for is for the other consultant told me I requested JAB payment on one of the comments I was shocked, the question is how can I authorize a payment for amount am trying to find out what is it for. There did not get money into my acc on Wednesday my number was suspended I called again same story no one knows the amount is for and the consultant opened my number and they will investigate the amount ( same story as every consultants told me) so now its Thursday MTN try to debit again into my acc same thing happens no money I called the ***** department the consultant could see the amount but no invoice number and she told me its not part of ***** and said I should find out from customer services - no help again. Monday 19/02 I went to MTN store for them to explain to me what's the amount for, the consultant showed me the screen the amount is there but no invoice number (the question is what I'm my been charged for? now the amount has increased to R593) no one can answer that the question Today the 21/02/2024 I wake up my number has been suspended no calls, I cant even make a WhatsApp call (my phone show emergency calls only) so I cant even call MTN for assistance I had to leave my workplace to go to an MTN store same story no one knows the amount is for and the consultant called MTN customer service to assists at this stage am so frustrated I was told a ticket has been logged and it can only be actioned within 72 hours I must give them time.
0 replies
26 months ago
Contract cancellation
First I want to ask why didn't MTN advise they clients that we were taking a contract with Mondo and not with MTN (or when sales person calls should state that the calling on behalf of MTN and the contract will be with Mondo(Thirds party), because when they call it shows MTN contracts so in my mind I though I was doing an upgrade with MTN that B**** I did an upgrade with Mondo not knowing it was them than I received the new phone I was not happy with it I returned the phone within 2 days to an MTN store, when i called few days later MTN told me that my contract was with Mondo which I was surprised, I should called them to ask about the cancellation ok I called them only to be told it takes 7 working days for the cancellation I called after that 7 days than I was told no its takes 14 working days I called again after 14 days I was told no its actually takes 21 working days for the contract to be cancellated. Very poor service delivery that all those consultants were not trained to give us the true infor of how long the contract takes to get cancellated.
58 replies
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)