AK
Anastasia K
Active since Feb 2024
3
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Reviews
3 reviews5 months ago
Virgin Atlantic Airways - Delayed flight - Strugelling with expense claim for 6 months
Had a flight in May 2025 which were delayed for 24 hours, submitted a claim for expenses incurred that we were told could be claimed back. Submitted the claim and got an approval email on the 18th of May. It is now 6 months later and claim has still not been paid out. When I email customer care I only get a response that they are busy processing request. Unbelievably unprofessional service. Would not recommend flying with them!
0 replies
22 months ago
Worst customer service
Worst customer service ever, so glad I canceled my contract
0 replies
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