TL
Tumelo L
Active since Mar 2024
9
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Reviews
9 reviews1 month ago
Still debiting after contract cancellation
The DStv Streama device was already collected after I cancelled the contract, yet R189 was still debited from my account. I called one of the consultants today, but she could not assist with refunding my money and only said the matter will be escalated again. Even when I asked for the cancellation letter, she said she will ask the consultant to send it. Charging a customer after cancellation and after collecting the device is unacceptable. In terms of the Consumer Protection Act, consumers should not be billed for services that have already been cancelled. Desired outcome: Refund of the R189, confirmation that the debit order has been stopped, and the cancellation letter.
53 replies
2 months ago
Misleading Sale
Complaint: Misleading Sale of DStv Streama by OnAir Connect (Consumer Protection Act Violation) I am lodging this complaint to share my experience with OnAir Connect, which I believe constitutes a misleading sale in violation of the Consumer Protection Act (CPA). I was sold the DStv Streama package for R189 per month by an OnAir Connect consultant, Jazline Kistnasa (Employee Number: 24544). At the point of sale, I was clearly informed that this package comes with TV channels, including Netflix, Showmax, and soccer channels. Relying on this information, I agreed to the service. After installing and connecting the Streama device, I discovered that: There are no DStv channels included Netflix and Showmax are not included and require separate paid subscriptions The Streama box provides no content unless additional subscriptions are purchased I contacted DStv directly, and they confirmed that: The R189 Streama package does not include any channels Netflix and Showmax must be paid for separately Streama is only a streaming device/platform, not a channel package This information was not disclosed at the point of sale. When I requested cancellation due to this misrepresentation, I was informed that I must pay a R400 cancellation fee. I strongly dispute this charge. In terms of Section 41 of the Consumer Protection Act, suppliers may not market or sell goods or services using false, misleading, or deceptive representations. A contract entered into under such circumstances cannot fairly attract a cancellation penalty. This was not a change of mind cancellation, but a cancellation resulting from a misleading sale. I am sharing this complaint to: Warn other consumers Request accountability from OnAir Connect Seek a fair resolution without being penalised for misleading information Desired outcome: Immediate cancellation of the Streama service with no cancellation fee, in line with the Consumer Protection Act.
168 replies
5 months ago
Unstable Wi-Fi Connection
Unstable Wi-Fi Connection – Request for Escalation and Technical Investigation Dear Screamer Support Team, I am writing to formally request urgent assistance regarding my Screamer Wi-Fi service, which has been unstable for over two weeks. Although the speed test results appear normal, my real-world experience is very poor — the connection constantly buffers, pages load slowly, and the network drops intermittently. I have reported this previously and submitted the required speed test results, yet the issue has not been resolved. The problem clearly relates to connection stability, not speed. I kindly request that this matter be escalated to your Network Operations / Technical Department for a full investigation into possible latency, packet loss, or line quality issues. Please provide me with a reference number for this complaint and confirm when a technician or network engineer will be assigned to resolve the issue. I also request written feedback on what has been checked or fixed on your side. Your Support team is now not responding to my email while the problem is not fixed Thank you for your urgent attention to this matter. I look forward to your response.
53 replies
6 months ago
I need my refund
I have ordered online last week thursday and i was called on friday morning by the sunward park store that my order will be delivered on friday but nothing was delivered till date. They rather opted to cancel my order and no money has been refunded. I have been sending you emails and your customer care makes promises and worse they don't even bother to revert back to me as promised. You have a very poor customer service and your staff are unprofessional when dealing with customers complains. I will share my experience on social media or any public platform until i'm refunded my money back, people must see what kind of business you are.
265 replies
8 months ago
Structural defects from poor workmanship from Kiron Properties
I have been trying to get Kiron to fix the structural defects from my property which due to poor workmanship but they have been ducking and diving. I have emailed Samantha and she said they will send people to come but nothing has materialised. Clearly all they care about is money & building poor quality houses.
0 replies
20 months ago
Old mutual policy is a ****
Last month on the 15th i went to one of the old mutual branches in Vosloorus Chris hani mall to check on my polices if my details are correct and only to find out that my spouse id number has been captured in correctly and i asked the consultant to correct it but she couldn't because i did not have my spouse id with me then today i went back to update my spouse details since they have captured his identity number wrong , i was told that they are unable to correct it because we are traditionally married , they don't recognise him as my spouse. Why did they add him before and they had no problems and i have been paying my cover for years now and they did not have any issues. Old mutual consultants ask me whybdo you put your husband as benefiary not our kids and i told the lady that is not her place to ask me such questions. I have been hearing a lot of stories about ***** in old mutual and i now see why. The consultants want to add unknown people on my cover as beneficiary because they have a problem when we add our spouse as beneficiaries. Zandile Malibe 0647508819
53 replies
21 months ago
Fnb home insurance are untrusworthy and not professional
Made a claim about a leaking geyser on the 9th of July during cold front days. Fnb home insurance sent a handyaman to access the claim, i was not happy because the guy is not a professional plumber and don't think he is even has a plumbers complaince certificate. Worse he came at 6pm .The guy came and assessed then the following day he called us to say he has submitted the report on the 10 th of july then fnb sent the second guy for assessment on the 10th and after there was no communication from fnb until we called fnb on the 23 and spoke with a consultant who told us that the first guy submitted an incomplete report and only found out when we called for follow up and we asked where is the report of the second guy you have send and unfortunately there were not even aware that there was a second assesor. On the 26 july a guy from fnb called abdul to give us a verdict of an incomplete report and we ask him how do you give us a verdict or assessment of an incomplete report and where was the second assessment report ,and he had no answers. He said that he had good news , they are going to replace the tile and we did not make a claim about roofing but a leaking geyser, he promised to come back to us at before end of business on the 26th and till date he hasn't came back to us. Today 30 july we called fnb again and we were told by Neo Makhaza that there's been a slight delay on their side and abdul is on the phone he will come back to us and i believe it is a tactic to run away from us. Fnb home insurance is unprofessional and doesn't care for its customers. How can they accept and keep quiet of an incomplete report and waited for us to call them. It means if we had not called fnb , we would have not known that there's an incomplete report. Fnb is waiting for further damage to our property or is it another way of fnb to denied client claims? I don't even believe the assesor has plumbing complience certificate? We will be taking the matter to ombudsman if it is not resolved.
168 replies
26 months ago
Screamer Telecoms has poor customer service and they are unable to fix poor internet connection.
I have been reporting about my internet connection since from 13 of february ,that is poor and your technical support came on saturday 02 March and replaced the cable but the same issue keeps coming back. I have paid but can't enjoy your service. It seems like your technicians have no idea on how to fix my router. Your customer service is poor
112 replies
26 months ago
Unprofessionalism
i reported the my internet connection problem weeks back and there was no assistance even yesterday when i reported i was told that network instability is due to high usage and it was me who logged in during the time as i was working, i would have understood that the connection was slow but there was no internet connection , i had to use my data to connect and even today same problem persist and i'm the only person logged in but still no connection. I'm totally disappointed by the level of unproffessionalism from the support team. The first time i encountered such problem i was called by a lady who assisted me via phone and the problem was solved but week after it persisted. Yesterday one of your staff member decided to reply to my email but not solving the problem, as it is i'm using my data but i'm paying monthly. I'm losing business due to this as my business depends on the internet but because of your lack of proffessionalism from your support team , i will have to cancel the agreement because i'm not benefiting from the deal yet i pay.
0 replies
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5 Star
0 (0%)
4 Star
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3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)