LD
Lauren Dixon-Paver
Active since Mar 2024
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
Pets are Not Cars
I have been an OUTsurance client for many years, so when time came for me to get pet insurance, they seemed like the obvious choice. However, it seems OUTsurance jumped on the Pet Insurance bandwagon without considering that pets are living creatures that require regular medical attention, rather than cars or cameras or household goods that need to be covered against occasional accidents. I submitted a claim on Friday for my dog's skin condition - a claim that does not exceed my annual available claim limits - and was told that I could reconsider whether I wanted to submit a claim, as I had been identified as a "multi-claimant" and my policy was now going to be handed over to actuaries for review. I am truly shocked, as when I asked the consultant to send me the multi-claimant "accusation" via email to review, she said she couldn't do that. Is this a threat used only telephonically? Why should I not be allowed to review official communications in writing? The OUTbonus is also a **** in this kind of policy. With annual check ups and routine care, every claim shifts the OUTbonus out by 3 years - meaning it is consistently unattainable. This seems like a really poor way to treat a family with a long-standing relationship with OUTsurance. I'll be reviewing other pet insurance options ASAP to find one that doesn't treat me like a ******** and threaten to cancel my policy for using the available claim limits on my account.
212 replies
26 months ago
Shocking Customer Service For Returns
Some of the most shocking customer service I have ever (not) received. I returned a product over a month ago, and received no update on the status of the return. After repeatedly requesting updates and not getting feedback, I contacted the merchant directly, and found out the product was never even sent to them for return. They've now managed to sully the name of the merchant, waste over a month, and leave me without a refund or replacement. I have still not received any response, despite repeated attempts to contact the returns team.
0 replies
26 months ago
Unreliable Returns Despite 24 Month Warranty
I purchased a TP Link mesh system from this merchant via Takealot last year. It worked for the first few months, then stopped. TP Link took over 3 months to try and resolve it, none of which worked, and eventually said they were happy for me to proceed with a return. I returned the product, and it took over a month to get any response. Now, the return has been cancelled with no explanation, leaving me R3,599 out of pocket and needing to replace the faulty product - and I don't get the faulty one back. I'm shocked by the lack of communication and the consistent unprofessionalism from Takealot, TP Link and Baobab IT.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)