MV
Monique B
Active since Nov 2010
5
Reviews
0
Industries
Reviews
5 reviews19 months ago
Extremely disappointed with FNB ***** department
I am writing to formally complain about the handling of my credit card ***** case with FNB. I have been facing significant issues and frustrations related to this matter, and I seek your urgent assistance in resolving it. On July 24, 2024, I received three consecutive notifications indicating unauthorized transactions on my bank account while I was working and on a Teams meeting with a client and one of the representatives from my work . Upon noticing these transactions, I immediately logged into my banking app and saw the pending transactions there as well. To prevent further potential theft, I transferred the available balance from my credit card to my cheque account as I received all the notifications within one minute of each other. I promptly contacted the FNB ***** department to report the issue, and my card was blocked. I was provided with a case number for the investigation. Since then, I have followed up on the following dates: July 24, July 25, July 30, August 8, August 19, August 29, and September 9, 2024. Each time, I was informed that the ***** investigation was ongoing. On August 8, 2024, a representative named Matapelo assured me that the funds were refundable and that I would be contacted within 24 to 48 working hours regarding the refund. However, during my follow-up call today, I was informed by a representative named Phumzile that I had supposedly received an email from the FNB ***** department on September 6, 2024, which I did not receive. I have requested that the email be sent to me again but have not yet received anything. According to Phumzile, the email stated that the funds are not refundable. I am profoundly dissatisfied with this outcome, as the ****** funds were rightfully mine, and I cannot afford to lose this money. Additionally, when I attempted to contact the ***** Follow-Up Complaints department as directed, I was informed that I was at the wrong department and did not receive further assistance. I am deeply disappointed with the level of service provided by FNB and the apparent lack of resolution in this matter.
53 replies
33 months ago
Excellent experience
I just want to give public acknowledgment to Ekurhuleni SurgiKlin Day Hospital in Kempton Park. I have been there twice this year and their services are amazing, the staff are extremely friendly, professional, helpful and caring. The clinic is also very clean and presentable. Both times was a positive experience for me.
0 replies
34 months ago
Schulenburg Inc Attorneys - listing client as bad payer without details
This is an official complaint regarding Schulenburg Inc Attorneys. I received this e-mail that I am listed as a bad payer but I am unaware of any unpaid accounts on my name, please explain to me what this email is for and send details. There isn't even an account attached and I didn't receive a phone call or anything informing me beforehand of what is going on but I am being reported as a bad payer? And that my assets would be removed? I am sure consumers are supposed to be protected against companies like this. There was no communication from you or any service provider contacting me regarding an outstanding account for the past couple of months? I see that I was contacted long ago by this same company regarding Intercare accounts which have been settled long ago already? I am not sure if this is for the same matter, but if it is your records are definitely not up to date.
0 replies
34 months ago
Schulenburg Attorneys - ********* legal practice
This is an official complaint of extremely unprofessional service from Schulenburg Inc Attorneys. I received an e-mail that I am listed as a bad payer but I am unaware of any unpaid accounts on my name, there was no account attached on the e-mail, only an amount of R17,819.00 with their banking details and in the e-mail that they want to remove my assets. I didn't receive a phone call or anything informing me beforehand of what is going on but I am being reported as a bad payer? I am sure consumers are supposed to be protected against companies like this. I see that they deal with Intercare accounts and my Intercare accounts that was previously behind has been settled long ago already.
0 replies
81 months ago
Imperial Ford Kempton Park - Worst Service Ever!
Definitely the worst service ever. After my service booklet being incorrectly stamped by Ford Kempton Park my booklet read that my next service was at 110,000km. So when I took it for it's service, I was told that it was 5,000km late because the service was due at 105,000km. When I got my vehicle back; the airfilter was loose, the engin was full of oil and indicator lights came on on the dashboard. The vehicle was taken back to Ford which now said that the Turbo broke. When I requested from the Motor Maintenance Plan that I have to pay for this; they said they won't pay as the vehicle was taken in "late" for it's service. I have been sitting without a vehicle for a week now and have to follow up with Ford the whole time. It is due to their negligence that I am sitting in this situation.
0 replies
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1 (20%)
4 Star
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1 Star
4 (80%)