CV
CHANTELLE VAN DER MESCHT
Active since Mar 2024
3
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Reviews
3 reviews3 months ago
Excellent Service
We have the opportunity to work with Ankia and her team, It's really a big pleasure to work with them,will recommend them anytime. Thank you for your great word!
0 replies
22 months ago
Worst Service
Long story of my Haval H9 2020 I Bought in Nov 2023. My Haval started giving problems Mid Jan 2024. My first communication to Haval SA was 6th of Feb. In between Jan 2024 and 25th of March My car was in and out of the dealership with issues. My car's management light went on and oil was empty. My car was with Haval Kempton 25th March and I received the car back on the 22nd of May , They replaced the turbo said that was the issue why the car was using oil. On the 30th of May I needed to take my car back once again the oil was Half , They topped up the oil with 400ml of oil. 17th Of June my management light came on once again , they came to fetch the vehicle on the 18th of June. Between Nissan Centurion( Where I bought the car) and Haval Kempton ( Haval SA) they wasting my time and money , and not repairing/replacing the vehicle as should, and no communication, when you call them, they have issues with the phones and will call back, no reply on emails, nor no call back. Today The 21 June 2024 I'm still without an proper answer about my car, what I still need to pay , but that they don't worry about. I will never in my life refer anyone to buy a Haval. The service from Haval Dealerships in Centurion and Kempton are the worst, Mostly the customer service from Haval South Africa.
56 replies
25 months ago
BAD CAR, BAD SERVICE FROM THE DP AFTER PROBLEMS WITH A NEW BOUGHT CAR
So this is the story of the vehicle bought at Nissan Centurion. I Signed the new contract for the car on the 22nd of Nov 2023. Haval H9 In the delay for the vehicle not being ready on that date I only took ownership of the vehicle only on the 29th of November 2023 . The car started making weird with the lights inside the car flashing, and a funny noise in the engine and the tyre pressure was indicated to high, around the week 18nd of January 2024 , since the car is still under factory warranty I booked the car in with Haval Centurion 26th of January 2024. Got the car back and a report stating everything is fine and no errors on the car . 29th Jan 2024 . They Did nothing to the vehicle and said its fine, but the same noise was there and it only gotten worse and the management light went on of the car at this point that I booked on 3rd Feb Saturday my vehicle at Haval Menlyn because my trust have been broken with Centurion , no proper feedback was given the time my car was at Centurion, and the problem only escalated. The noise got to a point that I did not even feel safe in my own car, I called Haval Menlyn, and they came to pick up my vehicle on the 5th of Feb. Johan, the service Manager of Haval Menlyn, called me and informed me that the oil level was extremely low, and they had to top up the oil 3L. Then I Informed Centurion Haval about the problem, and they just said sorry they did nothing in the engine. I need to take it back to the people that serviced it last, well that was Nissan Centurion where I bought the car as well. At this point Clinton the DP of Nissan Centurion arranged with Haval Kempton. They then fetched my vehicle from Haval Menlyn on the 9th of Feb 2024. I received my car back on the 14th of Feb. They noted that I must check the oil for 1000 kilos. The oil level the past 2x times I put petrol in was still good and not low, but the light problem arises again, and the noise in the engine also started again, and it seems that the power is not how it should be. This problem just again started, the oil level are very low( almost empty) month later. I informed Clinton at Nissan Centurion of the problem again, and I also stated this would be the 5th time my vehicle is going in for the same thing between lights/sensors and the engine noise and oil problem. I also informed Clinton that I would like a replacement since I'm paying for a car but only have issues since day one. They keep on refusing to the point that I opened a case at the MIOSA. I gave Haval / Nissan more than enough time and every week there is a problem. The Short of the long is I gave reasonable time for the problem to be solved and its not , they keep on fixing and I'm the one stuck The sad part of this all is I went to this dealership on referral of y Husband. I wish I never did any business with them.
56 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)