NS
Nikitha S
Active since Mar 2024
3
Reviews
0
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Reviews
3 reviews1 month ago
Unprofessional conduct
The Durban Kia Renault service department provides a substandard level of client service, as evidenced by the lack of clear communication regarding return transportation during this morning's shuttle drop-offs. After being informed that my vehicle was ready, I waited over an hour for a driver who never arrived, only to learn that no pickup had been scheduled because the representative abruptly ended our initial call before I could request transportation. The reasons for his failure to inquire or offer assistance, as well as the driver's defensive conduct when confirming the scheduled pickup, remain unexplained. I am writing to formally inquire about your established communication protocols and the standard timeframe for follow-up regarding my arrival status, as I am concerned that the inconsistent treatment I have experienced is discriminatory and rooted in my identity as a Black woman. The appalling condition of my vehicle and the misplacement of my keys represent a wholly unacceptable level of service that falls significantly below the professional standards expected of your dealership. While I acknowledge the prevalence of English, I recommend the utilization of all official languages, as a more patient interaction with a representative fluent in my native language might have resulted in a more favorable outcome. Upon vehicle drop-off, the dealership should be fully informed regarding the client's specific preferences and service requirements, including the necessity of a pick-up service. I maintain two vehicle accounts with your organization and deeply regret entering into a professional relationship with your firm. Had it not been for the intervention of my sales consultant, Mr. M. Nkosi, I am uncertain how the day would have concluded.
0 replies
16 months ago
Do not bank with fnb
FNB staff are extremely ***********. They don’t have enough information about the company they work for . They gave me the wrong information which resulted in me not being able to get my money (salary) for the month, during festive season
56 replies
25 months ago
FlyCemAir
The airline discriminates against people of colour. They failed to listen to a customer and possibly resolve an encounter amicably before it escalated. This insident occurred yesterday the 17th of March 2024 at King Shaka International Airport in Durban.Rather than take accountability for their actions they lie on social media and paint the customer in a bad light. They do not care about the safety and wellbeing of their customers. Do not fly with them
0 replies
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