GJ
Geraldine J
Active since Mar 2024
4
Reviews
0
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Reviews
4 reviews7 months ago
Poor quality food
We had to wait more than an half hour for them to refill prawns and ribs. 2 nd batch came out super salty, to kill the appetite of cause. What a waste of money, so disappointing!
0 replies
17 months ago
Horrible service
Our Kwid went in for repairs on a Wednesday as it was leaking water. They told us I would be fixed by the Monday but we got a call the Friday before the Monday that we can come and pay as the car is fixed We went to pick the car up after work just to stuck a few minutes later as the car was never fixed but we paid. Terrible experience as we are spending extra money to Uber around while Renault is playing with us. We were planning to buy a SUV from them but Im thanking Tygervalley for this experience now we will take the business elsewhere.
0 replies
25 months ago
Truworths staff does not know what customer service means
I bought a cellphone on 12 Feb 24, took it back on 18 Mar 24 as the phone became faulty. The shop assistant told that it would only take a few days for them to repair if it can be repaired...It's the 30th of Mar 24 and they can't tell me what's happening with the phone...no courtesy call nothing...i went to the store and their response is they don't know what's happening with the phone as MTN hasn't come back to them...my question is if MTN hasn't come back is it then not your duty to go and nag them for info...even customer care told me blatantly there is nothing that they can do and they don't even have the technician's contact details...i have no more words. This is quite disappointing as i need my phone for work purposes and they just seem unbothered but i have to pay my account.
53 replies
25 months ago
Pathetic customer service
Do not purchase cellphones here. I bought a dual sim phone on 12 Feb 24, the network stopped picking up in 2nd slot after 3 weeks i eventually return the phone to the store on 15 Mar 24. The person in charge advises me to bring the device back Monday 18th as they cannot send devices over weekend as the technicians works Mon to Fri. I haven't heard of them in a week so i decide to contact the store on 26 Mar and they do not have an answer for me. They will hear from the technician on 27 Mar. I call them on 27 Mar which is today after 13:00 as no one came back to me. They don't answer they phone then i revert to call customer service. I think I'm more irritated by "Customer services response than the store itself. Customers services says that they cannot assist me as they do not have the technicians contact details, mind you I'm asking them to contact the store and help me find out what's happening. They go on to say the reason why the phone is not being answered at the store is because they are busy. I ask to please speak to a manager or supervisor and they are all in meetings. I'm sadden by this experience as i use my phone for work and am unable to access my mails as i need to download an update on my phone, the same job that is paying my TRUWORHS account. I now need to take time out from work again to go to the store. I feel this is pathetic service....#Do not buy phones here!!!
0 replies
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1 Star
4 (100%)