PM
Pelela M
Active since Mar 2024
7
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Reviews
7 reviews6 months ago
Repeated Refund Issues and Poor Communication from FNB
I am extremely disappointed with the ongoing issues I’ve experienced with FNB regarding refunds. Recently, I reported an unauthorized transaction on my account and was advised to cancel my card. I was informed that a refund of R385.56 would reflect within 48 hours. After following up, I was told that the total refund amount was actually R1,974.44, information I only received after I queried the issue myself. To date, none of these funds have reflected in my available balance, despite being assured that the refund was processed. I also lodged a complaint with the National Fund, but have only received an SMS acknowledging receipt — with no follow-up or resolution. This is not the first time I’ve had a problem like this with FNB. Last year, I also experienced a refund issue involving a SHEIN purchase, where the funds were never credited to my account. I was given unclear explanations about “credit providers” and “banking delays,” and the matter was never resolved. It’s unacceptable that customers have to struggle so much just to receive money that rightfully belongs to them. I am requesting that FNB urgently process my full refund of R1,974.44 and provide a clear explanation for these repeated failures and lack of transparency.
53 replies
10 months ago
Worst service ever
I booked a trip on monday 30/06/2025evening from Langverwacht Plein to Belhar and the trip was R74. When I got to my destination the trip was R99. I reached out to Uber support and all they told was that the trip is not eligible for a refund and when I asked them why they could not tell me. I have been going back and fourth with them this whole week. This is really disappointing, they are literally ****ming me.
0 replies
11 months ago
Poor Service
I had requested a call on the Health for me app on thursday 15/05/2025 at 13:45 because I need a prescription and it was more convenient for me to speak to a Dr on the phone. I only got a call from a Dr after 10 pm that night and obviously I could not answer. I requested another call on friday morning 16/05/2025 and a Dr called me about 2 hours later, I spoke to him and explained my symptoms and he confirmed that the medication on the prescription is a part of the medication on the formula that is covered by Momentum Gold. When I got to the nearest pharmacy I was told that the medication is not covered and that I would need to pay for it. I called Momentum and the consultant I spoke to said she would send the script back so that the Dr can send me a different script. That was on friday morning, no one called me and I still have not been assisted. I am really disappointed by how this matter has been handled.
58 replies
13 months ago
Root 44 restaurant
My friend and I went to the Root44 restaurant yesterday for wine tasting. When we first got upstairs we were met by a nice gentle man who said we can sit so long and told one of the guys working at the bar by the wine tasting section that we were there for a tasting. 3 other ladies came in after us and the guy who was at the bar jumped to help the ladies, ushered them to a table while we were just sitting there waiting to be assisted. We got up and left, we went down stairs where we met someone else who works at the restaurant as well, as he was showing us the selection they have a pregnant lady who was the one doing the tastings shouted across the room to the guy that was now helping us “No no no I am not taking anymore tasting” which was so rude. It was my first time at the place, my experience is ruined. Im not sure if the treatment we got was because we were black people but it was awful!
0 replies
14 months ago
Worst Experience ever!!
I went to The Pit Stop Restaurant & Sports Bar in Diep River with my partner on 31/01/2025, we had a wikideals 3 course meal voucher and when we told the waiters we were told that they don’t accept the vouchers on a weekend. The rule was not stated on the Ts and Cs of the voucher and we had contacted the restaurant to book a table, we were also transparent about us having a voucher we were told that we can come on the friday. I ordered a beef espetada and when I got my meat it had a rotten smell, the voucher also included a bottle of red or white wine, the waiter who was serving us said that he would give us the cheapest bottle of rose and that we could not choose. We ordered desert as well, my cheese cake was not fresh at all. I had the worst experience ever!
0 replies
17 months ago
FNB ****med me!
I made a purchase to pick n pay asap using my FNB banking app on 09/11/2024. I transferred money from my savings account to my cheque account yo accommodate the purchase which cost R294.97. The difference left my account, I also purchased 2 betway vouchers which cost R40 and I was left with R28 in my account, I then transferred money again to purchase food at work which cost R65, I made another purchase of R36 and another of R20. All this money left my account. I checked my transactions on tuesday 12/11/2024 only to see that the refund I was waiting for from shein listed and that the above transactions which I had already paid for were deducted from my shein refund, they were dated the 12th and I was told that even though the money left my account because the merchants only banked the money on the 12th the pending transactions were paid for with the Shein refund. I have reached out to multiple departments regarding this and I have not received any assistance. I was also referred to my November bank statement knowing very well that I do not have access to it at the moment. This is day light ******* I have been hearing a lot of people complaining about these pending transactions even though the payment has been made!
56 replies
20 months ago
Pick n pay ASAP- poor service
I placed an order on the Pick n pay asap app which was accepted this morning at 08:20, I still have not received my order. I cannot even get ahold of the store which is Pick n pay Parow Exchange. I called the customer support line and all the agents are telling me is that the matter has been escalated I spent almost R150 on airtime because I have to keep calling to follow up with my order!! If I cancel the order the money will take 3 - 10 days to be reflected in my account the service from Pick n pay is extremely poor I am so disappointed.
106 replies
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1 Star
7 (100%)