PS
Phinnah S
Active since Apr 2024
3
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0
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Reviews
3 reviews2 months ago
Bad service and bad communication
Bad service and lack of communication Astra furnished store in Delmas On the 19 December 2025 I bought a cosmic gloss 4pce kitchen unit and stove univa 116 black with storage drawer,they didn't tell me that they don't have any of this things in the store they said they have them at warehouse.😒😒😒They said they will deliver them on the 23rd of December but they didn't and they didn't say anything until I call them they told me that the don't have that kitchen unit anymore,They said to me can they give me the one that they display with in the store they will replace the new one when the warehouse opens 😡😡😡they didn't say anything about the stove they just bring the kitchen unit only they didn't say anything again about the stove.I ask the deliver guy about the stove they said the manager will call me I waited for the call I until I decided to call him he said to me they don't have the stove in the store they will bring the stove when they come and change the kitchen unit in January 😏😏guess what they didn't say anything in weeks until I contacted their customer care,it when they decided to call me and told me that the warehouse are not open yet that time it was around the 15th of January which warehouse that the were not open during that time😒😒they only came on the 21st of January 2026 to change the kitchen unit because they know they have to debit their money,the didn't bring the stove again 🤯🤯the worse part was that they bring the small kitchen unit than they one they give us before and it got lots of damages 💔 😢 than the one they bought before, I told the deliver guys about that and they also saw what I was talking about they said they will tell the manager, after a week I decided to contact the guy who was help me in the store his name is Thando,he said to me he will tell the manager but he doesn't know if will attend me because the are busy in the store because is month end till today no one has contacted me about this issue😭😭😡😡😡😡
0 replies
4 months ago
Complain about their service
I have a complain about their customer service for the customer
265 replies
25 months ago
False adverti*****t
I was at OK furniture store yesterday, I wanted to buy a Defy 4 plate compact stove the stove was R3499 on display but on they're system it's was R3999 they said they forgot to change the price on display and they refused to give me the stove with the amount I see in the display they said the promotion is over but they didn't change the price on display
0 replies
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