KG
Kershini G
Active since Apr 2024
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Going 3 weeks since ...
Going 3 weeks since my dad passed away We have funeral policies with old mutual but no one helps and the call center is totally useless After a death this sound not be the way customers are being treated
53 replies
8 months ago
Terrible Customer service
Recently , my dog had to undergo surgery recently , so we approached Dotsure , seeking advise if our claims will be paid in full or do we need to prepare ourselves for any shortfall. We provided an Estimate as we could not provide an invoice at that time , which was infact higher than our actual invoice. We received confirmation via telecom , confirming this will be covered , so we proceeded with the surgery. After submitting the invoice for payment , we were only paid out part of invoice. When we queried this part payment , it was mentioned by Jehaan , the supervisor that we have exceeded our limits , but bear in mind this was our 1st claim in 3 years of taking out this insurance. We were told that they are unable to assist us any further as they have approved an estimate which is not apart of their standard procedures , This supervisor has no concern for customer service , this is their words , when you try to query it further "This was by no means guaranteed as it did not fall in the official claims process of assessment. I have attached the voice recording for your perusal, however it unfortunately doesn’t constitute an agreement." I will encourage you to follow our internal resolutions process by filling out a complaints form and submitting it to the legal department". This was their final words to us. It is so sad , that insurance companies behave in this manner , you pay for months on end and when you want to use the policy , they find every excuse not to pay , this is truely sad and unfair on many people , as we rely on this in desperate times.
53 replies
8 months ago
Misled and horrible customer service
Misled about a claim and no concern aboout customer service
0 replies
13 months ago
Miway was very helpf...
Miway was very helpful but M sure is giving me some trouble with my claim
53 replies
14 months ago
Poor Customer Service
We purchased a Defy double door fridge on the 7th of October 2024 as a gift for my husbands birthday , A month later we started having issues with the freezer , it started building up ice from behind the grills and also under the baskets , it was also making a very loud grinding noise , this was suppose to be frost Free . We contacted Hirsch as that who we purchased it from. They said they will get a technician to come out and see what the problem is , the technician came after a week or so and cleaned out the ice from both places and said we should not have any issues again or no loud noise as it should be silent. He said the loud noise was from the ice building at the back of the grill . I made contact with Defy on the 3 February 2025 , to send someone out as this fridge is extremely noisy , they logged a call and I followed it up with an email and to date I have not received any call or feedback with regards to my email. I have requested Defy to give us a replacement ,as this will be an ongoing issue. The technician came out on the weekend but we were not available , he was suppose to come back on the Tuesday 11/02/2025 but did not show up, This is so sad as a big and well known brand like Defy have no care for their customers . Unfortunately , we have to take this step for our service providers to take us seriously , I will definitely think twice about buying this brand again, Very poor product and customer service
53 replies
25 months ago
Excellent customer Service
Give credit where it is due, so recently my son locked his phone and forgot the password. I played around with the phone trying to figure it out but no luck . I called Vivo in Capetown and they were so friendly and helpful. They have arranged collection of my phone , unlocked it and sent it back with the courier . I was also extremely impressed as they changed his cover and screen protector. They communicated with me every step of the way and that is what is important to me , Excellent customer service , Well Done Vivo
0 replies
25 months ago
Terrible customer service
Epson does not care about their name or their customers , the extended warranty means nothing as well. I have been having a problem with my printer since the 14/02/2024 and I called them for assistance , They have requested that I email them my problem with the copies as proof. When I called the next day , they said they did not receive, I must re-mail , which I did. I was referred to Part Serve who is just as useless as Epson. When I took it there they wanted to charge me as my extended warranty was not updated on Epson side. Finally when they decided to update my warranty , we received communication from Part serve that they awaiting parts, Eta 28/03/2024, I have sent this communication many times to Epson , specifically Rodrigo ,and I have requested for my matter to be escalated on the 13/03/2024 as I cannot wait indefinetly for my printer to be repaired , this is costing me money as I now have to use print shops to get projects and schoolwork done. The only communication I get from Epson Dear Kershini,Thank you for contacting Epson Customer Service and Support. Please do not alter this email Subject as we will be unable to trace the history of your enquiry. To date I am still awaiting for someone to call me back regarding this matter as I was told by Rodrigo someone will call me back as he has sent my mail to the relevant department , It is going on 2 months now and I would like my printer to be replaced and not repaired , this is totally unacceptable for such a big name like Epson to have a dont care attitude towards their customers , Please i would appreciated feedback on this matter before I take step further
53 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)