RC
Robyn C
Active since Apr 2024
4
Reviews
0
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Reviews
4 reviews10 months ago
Gym company[bromhof]is one sided contract and the customers are not protected
Canceling with Gym company at Bromhof is impossible and frustrating. When you come in the manager never there and admin people don't allow you to cancel your contract which is a month to month they say only the manager can help you . When you get hold of the manager Ricky he tells you to contact the same administrator who told you to contact him . Every time I came to gym to cancel I was not assisted and admin people always gone for lunch just a waste of time and energy. I went to stop the debit order thinking I would be done with them but no they keep on changing the reference number so I would be kept getting debited ! It's a death contract . I even tried to freeze my account before cancellation, sign forms and everything's just to be told I'm not allowed to because of studies. I feel trapped in contract that I can't get out of even if I give notice and have contacted gym company on many occasions and never been assisted or had a call back
0 replies
12 months ago
Bad online service
I have bought online items on the 11 April 2025. The next day I was told 1 of the items are not available anymore I will be refunded i was okay with it because came back same time. Monday 14 April I received a sms that my package will be out for delivery 3-7 days. Today 16 April I went to check if my items are delivered at my nearest store by me , just for me to find out that another item which I was looking forward to have said to be unavailable after so many days and I will be refunded and the other items are still being processed. and sourced.. So I will not be getting my items anytime soon and my items are starting to disappear one by one and I'm getting no joy from this. I usually order online from Truworths and received my items but this round I'm not is it because its sale items??? Please can Truworths look into this matter.
0 replies
14 months ago
*****!!!
I have canceled my service with them in May 2024 and it was my last payment. Now supersonic wants me to pay for a service for December 2024 and knowing that I have no service with them and statements shows I owe nothing and on their online portal shows I have no services with them yet they demanding money from me
0 replies
25 months ago
Horrible customer service
Supersonic customer service is pathetic. I have logged an issue for speed to be dropped on their site that it will takes 3 days for it to change , this was on the 26 of February and now it will only be dropped in May. I have also requested the same month for cancellations due to relocation and it was not allowing on their site and you have to give a month notice of cancellations , I have requested a ticket regarding this too and have sent emails to them . During March I asked for follow ups by the agents on WhatsApp no responses. Nobody got back to me calls or emails . I have tried calling customer care line nobody picks up. Today went online to check the tickets , it showing that they have closed my tickets without any assistance .
106 replies
Review Distribution
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1 Star
4 (100%)