Seshni S's Profile | Hellopeter

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Seshni S

Active since Oct 2010

6

Reviews

0

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Reviews

6 reviews

Ava & Rose Johannesburg

6 months ago

Ignored refund request

Disappointing product and customer service. After waiting weeks for delivery, my request for return and refund has been ignored. Products claim premium quality with premium price.

0 replies

Angor Property Specialists - Property Management

58 months ago

Angor Property Specialist - Kerryn Porter

I have had a really positive experience with Angor property specialist Kerryn Porter. Great response time to queries, follow ups and overall customer service. A pleasure to work with.

1 reply

MTN South Africa

105 months ago

MTN insurance ghost billing

I got a new contract in September where I specifically waived the insurance option. Since then, I was charged for insurance in Sep and Nov 2017 (not Oct ?). MTN call centres refuse to assist because MTN insurance is 'another branch' or in 'another building'. I tried calling MTN insurance and was told they will cancel insurance (on a device name I don't have or didn't have previously), but it will affect services on my current new device? Asked for a supervisor but got no service or call back. Logged 2 complaints on the MTN website and am still waiting for someone to explain this breach of contract. No accountability and pathetic service.

1 reply

FNB (First National Bank)

111 months ago

Telephonic customer service

<p>What started out as as a simple 'to do' item on a Sunday morning to inform my bank that I would be travelling turned out to be a most frustrating exercise. FNB have dozens of contact numbers for different divisions but all they do is transfer your call. I am a Private clients customer and regret paying money for lack of service. You have to phone different divisions for credit and cheque cards. I also couldn't understand why I was being bounced around so I checked my contact numbers. My Private clients credit card has an International number +27 11 ********** , which goes through to Premier banking, which means no one can help you! And when I tried to phone back to get an answer, I was transferred. When I tried to call again and ask if someone is available to complain to at customer services, I was transferred. It seems all the operators know how to do is transfer, but not how to help. Sunday morning is not an excuse for pathetic service.</p>

1 reply

MTN South Africa

116 months ago

MTN contact centre

<p>I bought a new 4G contract but store activation clearly didn't work. So I phoned MTN and was given a different number to phone for activations. I spoke to 4 different people who couldn't assist - eventually asked the 4th person to put me through to a supervisor and she refused.</p> <p>Pathetic service. Think I'll cancel and go to another provider!</p>

1 reply

FNB (First National Bank)

138 months ago

Bad premier banking support

I have been trying to contact Prmier banking support since Tuesday 24 Mar until today (Fri 27 March) and have had no response. After 3 emails and 1 call during which I was cut off, no one has contacted me. I managed to phone FNB and get through to the normal banking support call centre, but was told that since I have a platinum account, only Premier banking support can help me. How is this supposed to be a benefit when you don't get any response? I am so disappointed with the terrible service.

1 reply

Review Distribution

5 Star

1 (16.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (16.7%)

1 Star

4 (66.7%)

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