CM
charmaine M
Active since Oct 2010
5
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0
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Reviews
5 reviews62 months ago
Smashed hopes and shopping
It seemed like a good idea to order some plant pots online that weren't available at my local Mr P, on 9 Feb this year. I received 2 follow up mails about the order, then nothing for a week. After a few more days, I tried to call the store, but there was no reply. I mailed the help desk, still haven't had a reply to that. Next, I called the helpline and was promised a return call once the problem was investigated - that never happened. After a few more weeks. I called the helpline again and this time got a reference no. as apparently the tracking trail had run out at the courier. I received no return call, but did get two mails in quick succession telling my my parcel was at the store, and my parcel was still at Northgate store. I went to collect it soon after. The box was crumpled and badly sealed. I was asked to sign for it but checked the contents first. Once pot was smashed, not surprisingly, because, in spite of metres of bubble wrap being used, nothing was used to pad the extra space in the box and the items were left to rattle around. Of course, I'm not likely to use the online service again and I am thoroughly disgusted with the lack of backup service.
0 replies
66 months ago
Flowers n Things showed the love
My request for flowers to be sent to an elderly lady was handled very warmly and with genuine interest. My preferences were noted and I was sent a pic of the flower arrangement. While my expenditure was on the average side, I still received excellent service. In fact, it felt more like personal care than mere service.
0 replies
122 months ago
'Stolen' data replaced
My monthly 3 Gigs of data were used up in 3 days this month - not by me. The <br> Vodacom store where I renewed my data contract were unable ( I'd say unwilling) to help in any way. They referred me to the call centre, which didn't fill me with hope.<br> <br> The call centre was predictably disinterested and even obstructive, arguing that if I had control of the SIM, no one else could have used my data. I insisted they logged a case. Although I didn't receive the promised reference number per sms, I had a call from a much more professional and helpful technical Vodacom person. He advised that I would have the missing data replaced and gave me some tips for securing it in future (such as setting a password for my wifi, even if I'm using it as mobile modem, and not wifi per se.) I was gobsmacked to be listened to, and have it remedied without a huge battle. Thanks, Vodacom, you turned me instantaneously from a resentful, frustrated customer into a satisfied one. Keep it up now.
75 replies
122 months ago
Illegal extension of contract
I've been in constant contact with the manager at Boskruin Gym Co, Rishen about the above. The CPA specifically prohibits auto-renewal of contracts on a month-to-month basis, but Rishen's only response is that the owner claims this is covered by the contract terms which I signed for. This is an invalid response and I would like a refund of the numerous months subs that I was billed for. Subsequent emails have been ignored, which seems to be Gym Co's customer service modus operandi, judging from their Hellopeter history.
0 replies
135 months ago
What a great way to take money off people
Sounds cynical, but I didn't start it. I have a hospital plan with Resolution Health, so I need to be absolutely clear what I'm liable for before I agree to any health care. But Resomed can't provide me with a schedule for exactly what I'm covered for. No, they have a 'brochure' which changes annually and gives some vague pointers on what's what. If you want to enquire or complain, the client services email doesn't get answered, ever - I've been waiting since 20 Jan 2015. And there are no mechanisms for escalating complaints. I was told by Booyinkosi (sp?) from the call centre that they're not allowed to give out any email addresses of supervisors. <br> <br> All the onus is on the member to make multiple enquiries at health providers and pre-athorisations dept to try and find out what you're covered for. And the pre-auth dept staff don't seem to know, themselves. The nett result is that you end up with unplanned expenditure, and really, isn't that why you have a medical aid in the first place, to prevent that?
77 replies
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2 Star
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1 Star
1 (20%)