JM
Janelle M
Active since Jun 2024
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Mwb33983899
MWEB Confirmed Credit in Writing, Retracted It, Then Suspended My Service I have been dealing with an ongoing billing dispute with MWEB relating to fibre downtime between 07/02 and 16/02. During a WhatsApp support interaction, an MWEB representative confirmed in writing that a credit of R256.79 would be app**** to my account for the downtime. Based on that written confirmation from their own support agent, I settled the outstanding balance on my account in good faith. However, the credit was later retracted, despite the earlier confirmation. The matter was logged under dispute MWB33983899 and has now been reopened, yet during this process MWEB proceeded to suspend my fibre service while the billing dispute was still active and under review. To restore my service I was forced to make payment, but this does not change the fact that the credit was already confirmed in writing by their representative. At this point the issue is very simple: • An MWEB agent confirmed the credit in writing • The credit was later refused • My service was suspended while the dispute was active The entire correspondence history and screenshots of the written confirmation have been documented. I am still requesting that MWEB simply honour the R256.79 credit that their representative confirmed and close the dispute properly. Instead of resolution, the matter has been going in circles between support and complaints while the customer carries the burden of the error. Hopefully posting here results in someone at MWEB actually reviewing the written confirmation provided by their own team.
212 replies
3 months ago
Unprofessional Conduct by Gilbert Modiselle (MFC/Nedbank) – Ignored Emails, Pressure Tactics & Poor Customer Engagement
I am extremely disappointed with the way my matter was handled by Gilbert Modiselle (Client Liaison Officer – MFC Asset Retrivals / OCR, Nedbank Ltd). My experience with Mr Modiselle has included: Ignoring detailed written correspondence for several days Making phone calls after I explicitly requested email-only communication Responding with dismissive, one-line messages instead of addressing the questions raised Failing to provide written clarity when requested Using pressure-style communication (including surrender references) instead of engaging constructively Displaying a condescending and unprofessional tone throughout the interaction For someone in a liaison role, this is unacceptable. A liaison officer should facilitate resolution and communication — not ignore emails, disregard communication preferences, or respond dismissively. I have logged formal complaints and am escalating this further due to the lack of professionalism and basic customer care. I request that Nedbank/MFC management contact me directly via email to address this matter properly.
0 replies
12 months ago
They do not remove ITC missed payment flags
Vodacom failed to update my account in ITC , it shows a January payment was not paid and missed but was settled and paid in full end of January 2025. When i called the accounts department it was stated it will be upodated10.03.2025 as this is when they submit everything, and it still has not been done. I called again in April 2025 again apologies they will do it immediately and ensure it is done in April 2025. It is now 5 May 2025 it still reflects as missed, Vodacom really doesn't care that missed payments that is reflecting incorrectly negatively affects your name causing numerous things to your name. I have disputed this now since February 2025 with no assistance or correction. Your service is pathetic!!!!
116 replies
12 months ago
rude unacceptable worst customer service
My son visited the xray deoartment when he was at the emergency rooms, i only get a bill in Janaury 2025, the visit was in SEPTEMBER 2024! I responded with documents to make payment arrangement with no feedback, gets threathend with a final demand and to blacklist me, I respond again , One day later i get the notice i am blacklisted on Transunion ! As per medical board this is *******? No feedback or assistance it takes 7 days to respond to a complaints email after you sent about 4 to request help. The accounts/reception staff is all rude and do not care to assist you!! I will avoid using you anywhere we go if we have to go...
116 replies
12 months ago
no assistance
I was under debt review , my debt counselor issued a 17.w letter and failed to reinstate my insurance cover, i issued Woolworths with my retrenchment documents and they failed to assist , its a back an forth between accounts /the debt collecting department and insurance department all feedback is its a debt review account speak to them back and forth with no proper assistance to assist me with the retrenchment claim or to come to some sort of agreement. Think twice before opening an account
0 replies
14 months ago
Do not trust Finfix
I am so lost for words , with the severe unexpexted bad service. All **** promises in the beginning but once you try an cancel, they ignore you blatantly, I tried to cancel and went unanswered tickets being closed, etc just to receive an invoice for "legal fees: that requires payment but was advised this is deducted form first to payments, then suddenly they refuse to hand over your file as you are able to remove the flag, to be hit with a SUNDRY INVOICES , what the hell is a sundry invoice, they refuse to hand over you your file to clear your name and saying you owe money but they refuse to help you when you wanted to stop the process! this was done even before my name was actually flagged! I requested almost 17 times to cancel and no response, they even sent the 17.W letters with an invoice when we wanted to pay that invoice bam sundries invoice for over R3000 but unexplainable they are not open to negotiation do not trust them!!!! They cant even advise what exactly sundries are for just you need to pay or we wont assist!!! so *********ly and *************.
160 replies
22 months ago
IF ZERO WAS POSSIIBLE THEY LIE ABOUT YOUR PACKAGE AND EXTRA COSTS
If zero was an option this would be it. I upgrade in December having my package at R609.00 , then without any notification whatsoever they did an price increase now I pay little over R1000.00 i tried to downgrade but they require a penalty fee (this is insane ) . as I was never informed of this. Just to receive a call stating Vodacom never capped my top up package and it reflects as an open line and is responsible for all extra costs on minutes data etc., my account remains arrears do to this, trying to get this amended Vodacom refuses to take any responsibility for this or assist in any matter to get this fixed, they keep me responsible for the cots now i am made aware I apparently requested extras on my line ( without being able to provide proof). THEY ADDDED 2GB DATA ON MY PACKAGE WITHOUT MY KNOWLEDGE AND KEEP ME RESPONSIBLE FOR THIS. THEY ONLY PROVIDE YOU WITH YOUR STATEMENT THERE IS NO RECORD THEY CAN GIVE TO SHOW WHEREBY YOUR EQUESTED IT, NO PROOF OF A PRICE INCREASE , THEY WANT A PENALTY FEE AT YOUR COST FOR THERE MISTAKES AND LIABILITY They get you hook and amend you to get you stuck, if I could cancel this contract today without losing anything i would !!!WORST PLACE EVER !!!!!!!!!!!!!!!
106 replies
22 months ago
Worst correspondence
Communication is the worst great in the beginning to get you signed up very rushed afterwards they ignore you like you do not exist. They push to get you signed up as debt review as they consolidation does not exist with them. I tried to stop the process and I am being blatantly ignored. Had to get my own attorneys involved. They have not responded in 7 days after numerous follow ups. In the beginning it is a few hours when they have their grip on you. You do not exist
53 replies
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8 (100%)