PS
Pulane S
Active since Jul 2024
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Bad service
The service is honestly horrible. In January my debit order didn’t go through the first time but then they recollected a short while after, even though it went through, I got double debited in February. I requested a refund, which I have not received until today. I also tried to cancel but they told me about a R750 cancellation fee which the agent did not disclose when extending the contract, he noted the contract was on a month to month basis. I then requested that particular call which the consultant did not provide me with, she didn’t even refer me to the agent who initially extended the contract initially (which she said she would). All of this has been extremely frustrating and their slow response to emails and call back requests is frustrating.
212 replies
14 months ago
Horrible service
I’ve had no electricity for 2 days even though my payments are up to date. No communication when they turn the electricity off and no communication about why. I called the call centre today and was routed to a mailbox instead of being assisted. I also logged a call and no one even attended to it.
0 replies
17 months ago
Impossible to receive help unless it's regarding premium collection
I have requested a change to be made to my policy via email multiple times and have not received a response. This was after I tried to contact them numerous times where I was put on hold for ages until I eventually hung up. This upsetting as I do not want to experience any issues should I claim due to these details which they have not changed.
56 replies
22 months ago
FIX YOUR EMAIL SERVICE!
I don't know if there are actually people who man the mailboxes because it's impossible to get a non-automated response. It's so inconvenient and so so frustrating and needs to be worked on immediately. The 3 stars is only because I finally got help from a collections agent (Lucky) who called me back even after the phone dropped and looked deeper into my issue.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
2 (50%)
1 Star
1 (25%)