LN
Linda N
Active since Jul 2024
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Formal Complaint – Unauthorised Cancellation, Billing Errors, and System Failures
I am writing to express my absolute outrage and deep distress regarding the service I have received over the past two months. This is not just a billing dispute; the persistent errors by your staff and systems are now actively harming my child’s education and my financial stability. January 24, 2024: I inquired about a contract settlement for my router at a walk-in center. I explicitly told the manager I could not afford the R1,730 at that time and did not authorize a cancellation. February 5, 2024: While I was in the Eastern Cape, my contract was cancelled without consent, and I was billed R1,800. Router Transport & Cape Town Visit: I had to personally arrange and pay for the transport of my router from the Eastern Cape back to Cape Town to resolve this at a contact center. Despite being told "everything would be fine," the center's systems have been down for over a week. Current Status: Every time I seek an update, I am told the "system is down." I have settled the account with money I could not spare, and yet I still have no service. Because your system is down and my account is in disarray, I have no data. My child is currently unable to do their homework at home. I am being forced to ask neighbors for help or pay for expensive mobile data just so my child does not fall behind in school. This is a humiliating and unnecessary position to be in because of MultiChoice’s internal failures. I no longer have the patience for "system errors." I require the following within 24 hours: Immediate Refund/Balance Correction: I want my balance cleared and the credit I paid returned or app**** so I can actually use the service. Activation of 400GB Plan: If you cannot activate the promised 400GB plan immediately, I demand a full refund of my settlement so I can move to a provider that actually functions. Compensation for Transport and Data: I have incurred extra costs transporting the router and buying emergency data because of your unauthorized cancellation. I expect these costs to be credited to my account. If this is not resolved immediately, I will be taking this matter to ICASA, Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission, as you are currently depriving me of a service I have paid for. I expect a phone call from a senior manager who has the authority to fix this manually if your "system" is still down. My number is 0712914713
0 replies
2 months ago
Contract cancelled without authorisation
I went to their walk in centre at NY1 City on the 24th of January because I was in Cape Town, to ask how much it would be to cancel my Internet contract the agent (Yonela) assisting me was struggling to get the amount and called a manger to assist , they got finally manage to tell me the balance and I told them I will not afford to cancel now I will continue with my contract, imagine my shock when I wanted to pay my monthly amount R1700 is the amount due, called the call centre , spoke to 4 different people , used chat all of them no resolution I must travel to Cape Town to reinstate the contract, this is not the first incident of incompetence with this business, customer service always sends you from pillar to post, I requested an escalation no-one has bothered to call me. I am furious.
0 replies
2 months ago
Very efficient, stra...
Very efficient, straight to the point and a very quick call
56 replies
6 months ago
The chicken was horrible
Bought Just 3 Today at 13:29 assisted by Phatheka, the meal was stone hard yes this is fried chicken however it should not be that hard and salty , the chicken is stone hard as it is overcooked and not eatable could not return it as my lunch was over.
0 replies
10 months ago
Worse customer service experience on live chat
Worse customer service one the live chat, I have been struggling to top up my internet advising it was escalated to the technical team, this morning I am told my services have been disconnected while my account is up to date, sent from pillar to post with the highest level of disrespect and I can bet the same customer service representative who failed to give me proper explanation disconnected my services when I told her she sound like she does not know what she is doing. I am fuming
0 replies
22 months ago
I want my refund
Placed an order in May, weeks after order was placed advised my area was a high risk installation have been on hold, requested a refund Webafrica advised Vumatel would be in touch within 10 working days, I have never been contacted and I am still waiting for my refund.
106 replies
22 months ago
Worst experience ever
I have been on the N1 City Goodwood walk in centre been waiting for over 2 hours to do a change of ownership, there is still ten people that need to be assisted before me, I am ticket 642 and they are on ticket 632. The tellers are empty staff is walking up and down like they don't see us, tried to escalate to a manager apparently "they are doing their best" call centre has no complaints system in place. Worse experience in any customer journey what a way to ruin one's day.
53 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)