SM
Stephan M
Active since Nov 2010
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
Once again, ABSA doesn't respond.
Huge shoutout to ABSA for the masterclass in inefficiency. Step 1: Offer me a credit increase I do not need nor have I asked for it. Step 2: Submit my documents on Feb 5th. Step 3: Ignore my follow-ups. Step 4: Send an SMS saying the offer expired because you didn't get the documents. If you’re going to clutter my inbox with offers, the least you could do is process the paperwork when I actually say yes
1010 replies
2 months ago
Once again, radio silence
Huge shoutout to ABSA for the masterclass in inefficiency. Step 1: Offer me a credit increase I don't need. Step 2: Receive my documents on Feb 5th. Step 3: Ignore my follow-ups. Step 4: Send an SMS saying the offer expired because you didn't get the documents. If you’re going to clutter my inbox with offers, the least you could do is process the paperwork when I actually say yes."
0 replies
3 months ago
Total ****
I do not believe that this business anything but a ****. They are quick to issue an invoice when ordering, but there is absolutely no communication afterwards. I am also 100% convinced that all positive reviews are ****. Luckily I chose to pay upon collection, so I did not lose any money. Do NOT pay anything, you will lose it.
0 replies
7 months ago
PayShap default?!
Why on earth would you make PayShap the default payment option for paying beneficiaries? This is no doubt an underhanded ploy to generate as much income from unsuspecting customers as possible. This is despicable, and reeks of corporate greed. Milk your customers every possible opportunity, and when none exist, create one.
1325 replies
8 months ago
Friends & Family SPAM; unable to unsubscribe.
Stop sending me unsolicited emails from the Friends & Fanily rewards programme with no way to unsubscribe (Your unsubscribe page is broken, but that is likely by design). I have managed to get unsubscribed after numerous emails a few years ago, but was quickly added again. Now even queries logged via the website does not generate any response. THis is pathetic.
0 replies
8 months ago
Why bother with supporting documentation when it's not used.
Reference number: 102508042359229701 The utter level of incompetence and unwillingness to put in any more than the most basic level of effort was exhibited by the agent who I was unfortunately assigned to. Despite providing all the information during the application, submitting payslips, and explaining the so-called discrepancy during a phone call, it appears that she was simply not willing to refer to anything more than my bank statement. Surely when doing creditworthiness checks, the agent should have access to all my accounts with ABSA, and also actually use the documentation I submit, but no. I have had terrible experiences with ABSA Insurance, which is why I am not happily a Santam client. It appears that ABSA Bank's level of service is also dropping to those low standards. It's a shame that the outcome of an application can depend on the competence or simply the mood of the consultant the request has been allocated to.
585 replies
12 months ago
Untimely spam calls
Untimely spam calls from Hannah (sp) at Infinite Debt Solutions. I don't know who sold you my details but stop calling me.
0 replies
16 months ago
AGAIN NO CONTACT!
This is quite an embarrassing situation ABSA Insurance Company has created for itself. Due to the pathetic handling of claim 5043063, I no longer have confidence in ABSA Insurance that I will get assistance in case of accident or emergency. On the 5th of December I emailed ABSA to cancel my HOC insurance at the end of December, because on 1 Jan 2025 I will be covered by Santam. True to form, I immediately received a reference number (C-46271676), and I have not heard a word since. It appears that escalations to social media is the only way to get any service. PAY ATTENTION TO MY REQUESTS, AND ATTEND URGENTLY! HOW IS IT POSSIBLE THAT I HAVE NOT HEARD A SINGLE WORD IN A WEEK!!!!
168 replies
18 months ago
ABSA HOC - WAKE UP!!!!!!
Your service is utterly atrocious. My house flooded a month ago, and I am yet to have an ABSA representative phone me! In what world is this acceptable? Yesterday I managed to get through to an operator called Padi Makhubo, who promised to call me back, and never did. There is no quick way to get hold of anyone at ABSA.
424 replies
21 months ago
Top spam caller
Spam calling, pretending to be Discovery Life, calls at least twice a week trying to sell me some Discovery product
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
32 (96.96969696969697%)