NJ
Nombulelo J
Active since Nov 2010
5
Reviews
0
Industries
Reviews
5 reviews15 months ago
Treated like a ******** during claim process - threatened with ITC checks, etc
I have an out and about cover with Outsurance and recently lost my personal luggage with a MacBook and iPhone during a move to a temporary accommodation as I have decided to let my house for a while. I submitted a claim with Outsurance and I was asked to provide an ITC number, AR number, serial numbers for both devices, invoices and device boxes of which I provided together with an affidavit from the police office. A claims assessor Maria Phahlane then scheduled an appointment with me to discuss the claim, what an exhausting and intimidating process as I had to detail why I was moving, who saw me and eventually she insisted for numbers of the garden boys who were helping me clean the house before the move, my new tenant numbers and she went through my phone trying to track the devices and also asking how many iPhones have I owned in my life and why I did not know how to use the phone properly, she also asked that I provide her with the name of the sales person who helped set up my iCloud account. i felt like a ******** with all the questions that she was asking. We spent about an hour and 30 mins at my workplace going through the interrogation and she wanted to get me to sign forms for Outsurance to request for my ITC scores, consent to my Service Provider to do base station checks, send them itemised billings. I was also instructed that I must get these forms stamped by the commissioner of oaths. I am utterly disgusted by this treatment and as I was going through my policy docs , I did not see these as a prerequisite for claim assessment. Is this how Outsurance treat people who have the out and about cover with them? Wow, what an experience - paying for cover and you end up being treated like a ******** under such stressful conditions !!
159 replies
57 months ago
Items bought not delivered. It's over a month now. Caiphus (Manager) makes up different stories everytime i call
I purchased 2 x side tables at Royal Palace beginning of July. Payment was made on the 5th of July. Since then I have been following with them on the delivery and a Mr Caiphus who kept on promising that it scheduled for delivery and I should expect it the following day. It's been over a month now and he is not talking to me and avoiding my calls. I personally wanted to speak to the owner but i was told that they don't have contact details for him/her. The sales lady who tried to assist me via whatsapp has also been made to believe that the items are ready for delivery but nothing happens. I am disgusted by this kind of service
0 replies
57 months ago
Pensioner sold a product and now Clientele wont pay and subsequently re-insured dead person and increased the Pensioner premium from R577 to R701 without her consent
My Mother, a pensioner took up an funeral plan with Clientele in 2016 and had 4 insured under this policy. one of the insured passed away recently and she made a call in my presence to Clientele. The consultant verified the claimant details and went on to request for the details of the insured (Name, ID number, Date of Death, Cause of death, etc) of which my mother confirmed. To her surprise, she was told that the insured is no longer part of the policy. This immediately raised eyebrows as to how do you get to this verification step if the insured is not part of the policy. Long and short of it we were told that the policy in question had lapsed and re-instated in 2018 and when it was re-instated the insured who has since passed away was removed from the policy however the premium amount remained the same. This did not make sense and still does not. We have asked for calls and recording regarding these changes to no avail and my mother has been sent to and from, asked to submit death certificates, etc and she is not getting any written response from clientele. it has been over a month now since the insured's death. Clientele kept on changing my mom's policy information since we started with this claim. Shocking action from clientele mid July was to increase her premium from R577 to R701 and included in the cover the deceased person post the claim submission. They also sent my mother R200 airtime and promised to pay and still no payment to date. This morning she was asked to send yet again the death certificate via whatsapp - so ridiculous and unfair as the app menu does not have options to support this or even an option to submit a claim. I feel my mother was treated unfairly by Clientele, robbed off her pension money, made to believe that her policy cover is R100K while the changing policy documents on her dashboard are reflecting R10000. The last action from Clientele to increase her premium without her consent and insure the dead person was atrocious. who steals from the Pensioners yet refused to pay them when they claim. The R577 (now R701 cover) is ridiculous not appropriate for the product sold and equivalent to a scam. Can Clientele pay my mom what is due to her or refund or the premiums paid to date as she is unfairly treated and scammed in this process.
53 replies
83 months ago
No Response on all communication channels and bad service
two issues that i am struggling to get resolved as Mancosa is neither answering phones nor responding to e-mails. Issue 1: I was scheduled to re-write my Financial Management exam on the 30th of June. Realising the conflict between this and a Management Committee Business Planning session for my area that I could not pull out of I therefore student services to kindly reschedule the exam to a day earlier to allow me time to fulfil my work obligations as this was the 1st session for me since I joined the company and also because these studies are self funded. I am very disappointed that the request was not granted and no special consideration was paid to the reasons for the request instead I was told that I must make a plan or prepare to re register the module. Escalations to Sharita only went unanswered. I am stuck and i don't know what to do as i could not sacrife my job over studies. Also, i was not asking for extension so i dont understand why Mancosa could not meet me halfway on this. 2ndly, i had an assignment that was due for re-submission 3 weeks ago. their online system does not allow for the upload and no one is responding to either my e-mails or phone calls. I have had enough of this and considering to register somewhere else. They are not professional and treat you like they are doing you a favour - that is when they finally talk to you.
74 replies
84 months ago
Terrible experience with Soukop, Deposit still not refunded almost a mont later
Had a terrible experience with Soukop. 1stly they could not allow me to move in prior to the money appearing in their bank account even though I have sent them proof of payment. 2ndly, when i eventually moved in the apartment (5 days later) , it was dirty and dusty and they said they dont have anyone available to clean. 3rdly, , i gave them 2 months notice that I will be vacating the premises end of April 2019 and they insisted that I move out on a weekend as they had a tenant wanting to move in that very weekend and this was 2 days before mont end. Lastly, their agent Austin was not available to collect the keys and conduct the required inspection when i move out. Now they have withheld my deposit and want half of my deposit R6000 to paint the open area on the ground floor. How ridiculous!!! When i told them that I have a contractor working in my new place who can come and paint if thats a requirement, they agreed and gave me a date for the work to be carried out but consequently cancelled the appointment citing that the Landlord want her people to do the work. Mind you, no pre inspection was conducted when i moved in and none done when i vacated the premises even though the Rental Housing act stipulates this as a requirement. Some crooks hiding behind the property business. Still waiting for my full refund and they are quite regardless of the e-mail sent demanding the same as it is Overdue!!
0 replies
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5 (100%)