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Ntombizethu M

Active since Nov 2010

5

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0

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5 reviews

7 months ago

********* Upselling and Unauthorized Funeral Policy Enrollment at Ballito Branch

I am writing to express my deep concern and disappointment regarding an incident that occurred at the Standard Bank Ballito branch on 5 January 2026. My parents, who are pensioners, visited the branch with the intention of transferring funds from their everyday accounts into money market and other savings or investment accounts. Unfortunately, during this process, it appears that the consultant (Cameron) assisting them enrolled my mother in a funeral policy for me without her informed consent. My mother did not intend to purchase this policy, and she did not have my ID number, only my birthdate. It is alarming that the consultant took advantage of her unawareness and potentially exploited her and my family’s trust. What is even more concerning about the incident is that the consultant went on to tell my mother that she did not have to inform me that she had "taken" cover for me. We are in the process of addressing this issue with the branch directly to cancel the policy. However, I wanted to bring this matter to your attention, as it reflects poorly on the bank’s ethical standards and customer service practices. I trust that Standard Bank will investigate this incident thoroughly and take appropriate action to ensure that such practices are not repeated. We value transparency and integrity in banking, and I hope that my complaint will help uphold these principles. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Zethu Banda

2 replies

8 months ago

Propr incompetence.

Nothing Propr about the pathetic service I’ve received. I have spoken to at least 5 people about an issue at a property I’m renting and none of them have bothered to resolve it.

0 replies

26 months ago

*** & mers

Stop ****ming, you're cheating a pensioner out of a settlement with your ********* and shady practices. You are not upfront and honest as to how you got to the amount you want to pay out, nobody came out to assess the car so you thumb suck the value and pay out what you like? I am taking this to the ombudsman. Don't insure your cars with these ****mers, they will rob and cheat you.

2 replies

Absa Insurance Company Limited

26 months ago

ABSA iDirect is THE WORST insurer you can use, they WILL leave you in the lurch!

A claim was made for a property that was damaged during the tornado on the 4th of June. It is more than 2 weeks later and there has been no progress! We have been taken from pillar to post regarding assessors and contractors. Further damage is being caused. The roof tiles flew off and the ceilings are literally exposed? It is winter, it has rained some more this week while iDirect messes about instead of fixing the reported damage. We have called, emailed, tweeted, with no update on what the exact hold up is?? I think we should drive to the offices next and drop off the rubble there, maybe then they will take action??? A Rezone Louw was supposed to send an update on the progress but he or she couldn't be bothered to service a loyal client of theirs since 2006! Shameful and pathetic service!

2 replies

26 months ago

Shameful and Pathetic

Dotsure will frustrate you to no end when you are trying to register a claim. They ask for this you supply it and then for that and you tube it to them as well but the requests are never ending all in a bid to catch you out so they reject your claim? How will a car that was stationery in a locked garage have a trip report when it was damaged by a natural disaster. So pathetic and shameful of them to conduct themselves in this manner. Sies!

2 replies

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1 Star

5 (100%)

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