N
Nooraan
Active since Aug 2024
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Buffalo Courier Services – Parcel “Delivered” to Wrong Address, Zero Accountability & Unacceptable Service
I received a notification at 09:08 on 17 March stating that my SHEIN parcel had been delivered. This is completely false. I did not receive my parcel. The driver did not contact me prior to delivery, did not call when arriving at the location, and did not request any form of identification. There is absolutely no proof that this parcel was delivered to me or even to the correct address. I immediately checked with everyone on the property, and no one has received anything on my behalf. After contacting Buffalo, I was shockingly informed that my parcel was delivered to the WRONG address — despite my details being clearly captured on the system and confirmed telephonically. This is not a minor mistake; this is gross negligence and a complete failure to follow basic delivery protocol. Since my first call at 09:35, I have spoken to three different consultants, and the experience has been nothing short of unacceptable: • I was repeatedly told that no managers or supervisors were available because they were “in meetings” for the entire morning. This is not an excuse — it reflects extremely poor management structure and lack of escalation processes. • Not a single consultant has access to the driver’s contact details. • I was told they must WAIT for the driver to make contact — meaning there is no real-time control or accountability over their own delivery staff. • I have been given a 24–48 hour turnaround time to resolve an issue that was caused entirely by Buffalo. At 10:52, I received a call from a consultant named Kamo, who also failed to provide any resolution. I was then told that only a warehouse manager could assist further, yet conveniently, this person cannot be contacted until the next day. From a legal standpoint, this situation is unacceptable. In terms of the Consumer Protection Act (CPA): • I have the right to receive goods that are delivered to the correct address and in accordance with the agreed service. • A delivery marked as “completed” when it has not been received by the customer constitutes a failure to supply the service as agreed. • The responsibility remains with the supplier/courier until the goods are delivered to the correct recipient. Buffalo has therefore failed to meet its obligations under the CPA. So to summarise: A driver delivers a parcel to the wrong address, does not follow any delivery protocol, and disappears with no way to be contacted — and the customer is expected to wait 24–48 hours and rearrange their life around Buffalo’s incompetence. I had already cleared my schedule on 17 March to receive this parcel, and now I am expected to do so again because of your internal failures. To make matters worse, I was told that if items are missing or damaged, I will be refunded. This is not a solution. Refunding a small item (e.g. R55) does not compensate for the inconvenience, time wasted, or the additional cost of placing a new order which requires a higher spend. This entire situation highlights: • A complete lack of professionalism • No accountability for drivers • Poor communication internally and with customers • No escalation process • No regard for customers’ time or convenience This is unacceptable service. If my parcel is not correctly delivered by tomorrow, I expect a FULL refund for my entire order — not partial refunds, not excuses, and not further delays. At this point, it is clear that Buffalo prioritises pushing parcels out over ensuring they actually reach the correct customer. I will not accept any further inconvenience due to your company’s failures. Failing this, I will escalate the matter further through the relevant consumer protection channels, as this constitutes a clear breach of my rights as a consumer. Buffalo needs to take accountability and urgently improve its service standards.
0 replies
2 months ago
****MERS!!!
This company is a ****. I paid in full, was supposed to meet the property manager to gain access to the property and no one showed. They are not answering my phone calls or messages.
0 replies
6 months ago
Ikhokha – Worst Customer Service, Endless Excuses & Delayed Payouts!
I would give Ikhokha ZERO stars if I could. Their customer service is pathetic, and their so-called “support” is a complete joke. I started using Ikhokha in 2024 and never had a single issue — until this year. Their service has completely deteriorated, and their customer support is beyond pathetic. Firstly, I bought my device on Takealot, where there was no mention whatsoever of monthly fees, only the percentage deducted per transaction. When the device arrived, I called Ikhokha for assistance to set it up and to understand how it worked. I was instructed to activate a SIM card, which I did — assuming it was standard procedure. Fast forward to this year: I stopped using the device for a few months, and when I resumed business, I discovered that Ikhokha had deducted a large amount from my earnings. When I called in to query this, I was told there’s a “standard” R75 monthly SIM card fee — something I was never informed of during setup. I then dealt with Luanda on 30 September 2025, who assisted me with cancelling the SIM cards. He confirmed that, due to the miscommunication, I would not be held liable for the outstanding SIM fees. He also said that should any deductions go through, I could call in and request a refund. Since then, it has been a complete nightmare. I’ve requested proof of cancellation multiple times and still have not received it. When they withheld R150.00, I called in again to request a refund. I was told it was “escalated” to management and the finance team. I’ve since called in numerous times and received nothing but excuses. On 20 October 2025, I spoke to Sabelo, who told me the refund had been paid out and that he would send me proof of payment — which turned out to be for another customer! When I pointed this out via email and sent proof that I had not received any funds, I was ignored. On 28 October 2025, I called again and was told the refund had only been sent for processing that day, weeks after I was told it was already paid. I asked to speak to a manager, who promised that payment would be made by Friday, 31 October 2025. It’s now Friday, and I am still waiting. I spoke to another manager, Kivashen, who then told me I’d only get it by Monday. This refund issue has now been dragging on for a full month — unacceptable and unprofessional. Secondly, their payout system has become completely unreliable. For over a year, I always received my funds the next day by 9 AM. As of October, payouts now only reflect in the afternoon — sometimes as late as 6 PM. On several occasions, I’ve even had to call in to chase my own money before it was released. Ikhokha’s service has gone from efficient to utterly disappointing. They have no communication, no urgency, and no accountability. They treat small business owners as if they don’t matter, give empty promises, and lie without hesitation. My story is fully backed by proof through their recorded calls, as I have called in multiple times — each time ending the call with more frustration and no resolution. If you value your time, money, and sanity, do NOT use Ikhokha. They have no respect for customers and their service is an absolute disaster.
71 replies
6 months ago
🚫 Ikhokha – Worst Customer Service, Endless Excuses & Delayed Payouts!
I would give Ikhokha ZERO stars if I could. Their customer service is pathetic, and their so-called “support” is a complete joke. I started using Ikhokha in 2024 and never had a single issue — until this year. Their service has completely deteriorated, and their customer support is beyond pathetic. Firstly, I bought my device on Takealot, where there was no mention whatsoever of monthly fees, only the percentage deducted per transaction. When the device arrived, I called Ikhokha for assistance to set it up and to understand how it worked. I was instructed to activate a SIM card, which I did — assuming it was standard procedure. Fast forward to this year: I stopped using the device for a few months, and when I resumed business, I discovered that Ikhokha had deducted a large amount from my earnings. When I called in to query this, I was told there’s a “standard” R75 monthly SIM card fee — something I was never informed of during setup. I then dealt with Luanda on 30 September 2025, who assisted me with cancelling the SIM cards. He confirmed that, due to the miscommunication, I would not be held liable for the outstanding SIM fees. He also said that should any deductions go through, I could call in and request a refund. Since then, it has been a complete nightmare. I’ve requested proof of cancellation multiple times and still have not received it. When they withheld R150.00, I called in again to request a refund. I was told it was “escalated” to management and the finance team. I’ve since called in numerous times and received nothing but excuses. On 20 September, I spoke to Sabelo, who told me the refund had been paid out and that he would send me proof of payment — which turned out to be for another customer! When I pointed this out via email and sent proof that I had not received any funds, I was ignored. On 28 September, I called again and was told the refund had only been sent for processing that day, weeks after I was told it was already paid. I asked to speak to a manager, who promised that payment would be made by Friday, 31 October 2025. It’s now Friday, and I am still waiting. I spoke to another manager, Kivashen, who then told me I’d only get it by Monday. This refund issue has now been dragging on for a full month — unacceptable and unprofessional. Secondly, their payout system has become completely unreliable. For over a year, I always received my funds the next day by 9 AM. As of October, payouts now only reflect in the afternoon — sometimes as late as 6 PM. On several occasions, I’ve even had to call in to chase my own money before it was released. Ikhokha’s service has gone from efficient to utterly disappointing. They have no communication, no urgency, and no accountability. They treat small business owners as if they don’t matter, give empty promises, and lie without hesitation. My story is fully backed by proof through their recorded calls, as I have called in multiple times — each time ending the call with more frustration and no resolution. If you value your time, money, and sanity, do NOT use Ikhokha. They have no respect for customers and their service is an absolute disaster.
0 replies
21 months ago
Rinolan, was precise...
Rinolan, was precise and helpful, explained well and had great patience
56 replies
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1 (20%)
4 Star
0 (0%)
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1 Star
4 (80%)