AF
Ashleigh F
Active since Aug 2024
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
Charged R5,000 After Cancelling a Broken Service — No Help from MTN
I honestly have no words for how frustrating my experience with MTN has been. I signed up for the Home Premium 35Mbps Uncapped package (R545/month, device included, month-to-month). From the start, the connection constantly dropped — sometimes for 10 minutes, other times for hours. I took the device to three different MTN stores, and no one could tell me what the issue was. This went on for months and started to affect my work and studies, forcing me to spend extra every month on mobile data just to get anything done. Eventually, I’d had enough and cancelled my contract at the end of September. Then out of nowhere, on 5 November, I received an invoice for R4,999 with the description “Miscellaneous Service Level Once-Off (Adhoc) Charges.” What on earth could possibly justify that amount when my plan was only R545 a month? I’ve tried contacting MTN and will try visiting stores again but, fear that I will not be assisted as per usual and it will be a waste of time. I’m now being billed almost R5,000 for a service that never worked properly, and I’m worried it’s going to affect my credit record if I don’t pay this clearly incorrect charge. Honestly, this has been one of the worst customer service experiences I’ve ever had. I just want someone competent at MTN to review this charge, explain what it’s for, and fix it.
0 replies
7 months ago
Wonderful Service From Trevyn Raman
I was assisted by Trevyn Raman who guided me on some changes I wanted to make on my policy. He was patient, friendly and even made me laugh a few times. Very good and efficient service.
53 replies
20 months ago
Disappointed
If I could not give a star at all I would. Do not expect an answer to your emails and if they are responded to, the supposed "portfolio manager" does not read all the contents or address any issues but only seeks to forward the complaint to someone else to deal with. If you try to call in, you will be attended to with rudeness and an unwillingness to help. It appears that there is no management of the running of the company and the team is divided. Procedures are not followed and the tenants are held liable for anything they can pin on them. I work for a managing agent and it is interesting to see the level of service other managing agents deem acceptable. Especially considering the fact that they are utilizing such an advanced system such as WeConnectU.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)